Sun West Mortgage Company, Inc. NMLS ID 3277

Barry S 

on BBB

3 years ago

called to find out where my escrow refund was....they said they mailed it on MARCH 7, 2022....I never got it...they will cancel that check and do a direct deposit. ******** was very polite, professional and got everything taken care of. Good employees are hard to find.... keep her as an employee at Sun West Mortgage.************************* 

Laura M 

on BBB

3 years ago

Worst company EVER. Horrible customer service and dont care about customers. I would refinance with a higher rate to get away from this company! 

B J G 

on BBB

3 years ago

This company is possibly the most aggravating company I have ever dealt with in my 75 years on this earth. They are handling the reverse mortgage that was held by my mother-in-law until her passing in November of 2021. We get continual threats by mail and posted on her front door that the property is abandoned and they are going to take action. In fact, the house is empty and was being prepared for sale, and as of last week it is sold and we are awaiting a closing date. We talk with one of their representatives on a weekly b... read more

Vince B 

on BBB

3 years ago

My contact with customer service was unproductive, the officer was inaccurate, and a follow-up call I requested from an employee was never never made, according to Sunwest.However, this afternoon I followed-up and an employee spent 30 minutes evaluating my account and providing a clear explanations of my account status.Considering the adverse effects that covid had had upon staffing in many work settings, and the time it took to assess my account, today I rated the quality of service very high. 

Mikayla D. 

on BBB

3 years ago

I have been trying to get my refinanced loan through closing for the past month and a half. I was told that it would take roughly 30 days at the very beginning of December and it has been a fight ever since. I first had to fight with them over my home owners insurance that I have had for the past 2 years. They kept saying that it wasnt high enough for their standards which was fine but they wouldnt call me to explain what they meant by that and what I needed to do to fix the issue. After 3 weeks of back and forth someone fin... read more

Patricial Rawlins 

on BBB

3 years ago

Been with Sun West Mortgage for g five years and they would not service my loan never miss a payment go figure 

Jerri V 

on BBB

3 years ago

Worst mortgage company I have ever dealt with. Super slow . Took days to respond to anything. Asked for the same documents over and over. I sent over paystubs, W2s, previous tax returns and gave my departments direct line. They still didnt believe I was employed and took weeks asking for a signed letter from my employer verifying my employment and hours and told me the number I gave them for my job was incorrect. I started the loan process in August and wasnt told until November ( I can predate this as it is oct 29 because n... read more

Jana 

on BBB

3 years ago

Sunwest charged me twice in July 2020 for my mortgage payment and then refunded both when I owed my normal monthly. Then they argued that they never did that when I have proof. Im on a fixed income and it took me a year to finally get my account up to date. I want to refinance but no one will respond to me or my lender who is an employee of sunwest! Theres no reason I cannot refinance yet no one will help me. The worst customer service and they ruined my credit because of the double charge. 

Ryan B 

on BBB

3 years ago

Sunwest Mortgage seemed not to care about the toll covid 19 placed on me or my family. It seemed to me that they never tried to help me during bad times. Sunwest Mortgage cared more about placing negative reports on my credit than anything else. Even as I closed on my home they still continued to give negative statements on my credit report. I would never use Sunwest again...