Sun West Mortgage Company, Inc. NMLS ID 3277

Olivia W 

on BBB

7 years ago

I called on 3-7-19; but failed to write down the Customer Service Rep.'s name that assisted me. However, the Customer Service Rep was very helpful and pleasant. Very knowledgeable and even offered to call me back when the time came to make the changes to my account. I will definitely write down is name and update this review once I receive the call back. 

Ruben D 

on BBB

7 years ago

Emily is very professional and very helpful regarding my inquiry. REC 

Ghaby G 

on BBB

7 years ago

The girl i spoke to the other day was very helpful and was able to assist me in my situation. She was very helpful thank you Sun West for your Excellent customer service. 

Dameron R 

on BBB

7 years ago

Miracle was very helpful and nice. I’ve been locked out my account and she waved my over the phone payment fee. I really appreciate great customer service. Hopefully, in the future I can bring my mortgage payment down. 

teresa g 

on BBB

3 weeks ago

long story short- due to my mother's death- I was out on EDD and was not paid even after her death and would be late by a month for my mortgage, I was told to apply for their mortgage assistance program, but hey- surprise- you fill out the paperwork, then AFTER you have filled this out- and complied you get hit with a letter stating that- by the way, by doing this it will negatively affect your credit etc....... This company has been double dealing and not being upfront this whole time! starting from the beginning I truly re... read more

David G 

on BBB

a year ago

Long wait on the phone and not very helpful when trying to pay ahead on mortgage 

Rosa M 

on BBB

2 years ago

One of the worst costumer service ever. I applied for assistance early November and till today still havent received an answer. Every time I call they say is under review and that someone will call me back and they never do. I would not recommend this mortgage company. 

Juan Carlos O. 

on BBB

2 years ago

I got this Sunwest mortgage thru one of those marketing calls that offered their mortgage financing that I followed back in July.After 3 months of accumulated requested documents after documents at the en of their last email, they requested my private lender mortgage payment account and ********************** payoffs figures, I provided them with a copy of my mortgage payment agreement provider thereafter I complied with their request.For 3 months this Sunwest mortgage *** kept me back and forth on a limbo till the end of th... read more

Bradley O 

on BBB

3 years ago

The mortgage refinance process with SWMC was absolutely the most stressful experience I have ever encountered. SWMC was suggested via CreditKarma for a mortgage refi. Starting with an acceptance of a 15 year refi @ ****%, then going through a weeks long period not being able to reach anyone at SWMC for status updates (ghosting), going through 3 loan officers with no explanation and then at the 11th hour (appx 3 months later) and only after leaving bad reviews on their website, I finally get a call back from the 3rd loan offi... read more