Sun West Mortgage Company, Inc. NMLS ID 3277

Zane T. 

on BBB

4 years ago

Completely wasted a month of my time claiming to "blow all other offers out of the water" only to continuously fight bogus fees and added costs. I was actually asked on more than one occasion to sign documents being sent to underwriters that contained the wrong numbers. The agent stated that he would correct the numbers after the loan was approved! 

Mark W 

on BBB

4 years ago

An awful, time consuming experience. Very unprofessional - total clown show. Sean Kennedy dragged the process on for FOUR months and still had not gotten it down. My processor completely disapeared 3 months into the process and the new person forced us to start all over re-providing docs already provided weeks before. Then, after 4 months of waiting they demanded a 2020 P&L statement (I applied in Oct of 2020) which would have added another couple of weeks to get from my accountant. Never had a more frustrating experience. T... read more

Zach 

on BBB

4 years ago

Unprofessional, not courteous, no customer service, outdated technology platform, would not use again. 

Mrs.ramos 

on BBB

4 years ago

Worst bank ever been trying to close on a house in puerto rico which its a va loan and we have been discriminaited by all means and lied to after telling us we were approved and were gonna close on the house on 2 seperate date they keep lieying to us and ran our credit 2 times worst bank dont use them 

Marguerite M 

on BBB

4 years ago

We were already customers ofSun West mortgage. We decided to refi the beginning of November 2020 since wage rates were so low and use Sun West to do it. Here we are in the middle of January 2021 and their processing department has drug their feet on obtaining everything needed to complete our slam dunk VA refi for us. They have taken two months just to try to get a payoff on our second mortgage. I was just told today they’re still waiting on it, which tells me nobody has followed up on any of the items outstanding to be able... read more

Abhi 

on BBB

4 years ago

I recently tried to do a mortgage refinance through ************, which is actually Sun West Mortgage. Beware of both companies. My appraisal was severely undervalued even though the property is brand new and appraised for a much higher value less than a year ago. Sun West was of no help whatsoever and their dispute "process" was to simply send supporting information back to the original appraiser, David T******* (CMA Appraisal, near Austin, TX), who then lowered the value again. The whole process was extremely unprofessiona... read more

Jamie 

on BBB

4 years ago

Most horrible experience of my career. Completely unresponsive, makes excuses as to why legal contracts are not followed, putting clients in legal danger. 

Richard M 

on BBB

5 years ago

I had been contacted by Erick Q******.... the communication was none existent. I had tried to contact him through phone calls and email and he haven't contacted me in 4 days after numerous attempts to communicate with him. I am at my wits end. Things don' work if there is no communication!! NO stars would be generous 

Melissa H 

on BBB

5 years ago

I wish I had read reviews of this company before trying to do business with them. Zero stars would be generous. The lack of communication was beyond unprofessional - I practically had to beg our loan officer, John M*****, to email me back. Here are all of the things that we were promised IN WRITING that did not happen: 1. You will not need to make a mortgage payment in July or August. We will close by July 9! 2. We have you locked in at 2.875% for a 15 year mortgage! 3. Oh yes I know it's already mid-July, but don't worry we... read more