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Suntria
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had two young men come to my door and I gave them my name, phone number, and email. They made an appointment for the following Monday at I believe 10 AM. I waited until 10:45 AM as the appointment was supposed to be 20 minutes and I had an appointment somewhere else.They never called and never came F*** them.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for your experience and understand how frustrating it is to set aside time for an appointment that never happens.This is not the level of service we strive to provide. We would appreciate the opportunity to look into what occurred with your appointment and address any issues with our scheduling process.If you're willing, please contact our Customer Experience team at ************ or email us with your name and address so we can investigate further. We value... read more
Worst experience I have ever had! Left my house a mess, broken, and won't return any of my calls or texts. I now pay for solar and electricity! Lied and said I would save all this money. My energy cost is double now! Worst decision I have ever made. DO NOT USE THIS COMPANY! My electric bill was $200 per month before the install and is still $200 per month now! Now I have a loan payment for solar and an electric bill. They don't care cause they got their money. I don't know what to do anymore. I am so sick of this, I can't st... read more
Business response:
We are very sorry to hear about your experience and understand how frustrating this situation must be. Providing excellent service to our customers is important to us, and we take your concerns seriously.We have sent you an email requesting some additional information so that we can locate your account and thoroughly review the issues you've raised. Once we receive that information, we will investigate your concerns regarding your installation, system performance, and utility bills.We appreciate the opportunity to address yo... read more
I signed up with Suntria after turning down another slightly less expensive contract. The main reason was that Suntria was promising a rebate with my plan for 4,000-8,000 dollars to offset the cost of the solar while the plan was being implemented. The funds have not been sent and the salesman is avoiding the conversation. I firmly believe that this company is dealing with salesmen that are pushing for oral agreements that are fraudulent in nature to push high-pressure sales agreements.
Business response:
Hello Kade,We sincerely apologize for your experience and appreciate you bringing this to our attention. We have contacted the sales representative and requested that they reach out to you directly to provide an update on the status of the battery rebate.
Will do anything for the sale . Promised the world. Electric bill isnt any cheaper than before. Promised an Electric bill at 0 dollars and some months may even receive small check each month, Promised to maintain my existing system. Was just a lie. Salesman is non existent. Do not recommend this company. Said it would raise property value. Ruined a brand new roof, left open above circuit box, cracked siding, 3 months late on installation. then cant even evaluate until 3months meantime i am having to pay over 400 for my elect... read more
Business response:
Hello Marshal,Im sorry to hear that youre feeling this way. According to our records, our Customer Experience Lead has reviewed your system and confirmed that it is meeting the projected month-to-month production with no errors or alerts. Based on the limited information currently available, it appears that your overall energy usage may have increased; however, we are more than willing to review your power bills to either confirm or reassess that conclusion.Regarding the installation timeline, the project was completed withi... read more
If there was less than one star, I would leave that. DO NOT UTILIZE THIS COMPANY!! After we had solar panels installed by them we noticed the evidence of a leak in our floor. They initially were hesitant putting panels on a mobile home, but after their engineer (that we never saw come here) approved our roof, they proceeded with the installation. We had no leak issues in our home, at all! After they put the solar panels on that side of the house we noticed that the roof panels no longer lay ******* there was a leak. The othe... read more
Business response:
Good morning *****,Our Customer Experience Lead has forwarded your recent email to upper management for review. She will follow up with you once a response has been provided.
Will do anything for the sale. Promised the world. Light bill isnt any cheaper than before. Promised to maintain my existing system. Was just a lie. Salesman is non existent. Do not recommend this company. Said it would raise property value. Wanting to sell house. Everybody wants them removed and roof replaced. Such a scam.
Business response:
Good afternoon,******, our Customer Experience Lead, has reached out to you regarding your concerns. Once she receives the documents she requested, we will begin the review process.Thank you.
False person deliberately lied and decived us into sig *** a contract that was presented as an application. Sales person named ******* ********.
Suntria is nothing but liars and crooks. We were trying to go green and make a good financial decision for our family. We stressed this very heavily to the sales guy. The communication was absolutely horrible from our project manager and it took 3 months longer to get the panels than they told us. The panels were delivered with no notice of when they were expected. We were told lies by the sales person about how much we could expect the panels to produce so now between the cost of the solar and the electric bill we are payin... read more
One of there door to door salesman rung my doorbell at 9 pm which made my dogs bark and wake up my 11 month old baby just to ask if we had two minutes to talk. People are going to bed at 9 pm for work the next day. Absolutely ridiculous.
Frequently asked questions about Suntria
How is Suntria rated?
Suntria has a 4 star rating with 1,162 reviews.
When is Suntria open?
Suntria is open now. It will close at 5:00 p.m.