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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Quick & the people were very nice'
Business response:
Thank you for your positive feedback! We're delighted to hear that you found our service quick and our team friendly. We appreciate you taking the time to share your experience and look forward to serving you again.
Computer tech couldn't fix problem with seat but mechanics got the job done.
Business response:
Thank you for your feedback! We're glad our mechanics were able to successfully resolve the seat issue after our tech couldn't fix it. We appreciate you choosing Superstition Springs Lexus and look forward to serving you again.
R Everything was perfect: The appointment the customer service, the timely service and all personnel that I dealt with
Business response:
Thank you for your wonderful feedback! We're delighted that every aspect of your experience exceeded your expectations - from scheduling to customer service to our team interactions. Your satisfaction means everything to us, and we look forward to continuing to serve you with the same level of excellence.
Everyone was very professional. Didn't like having to wait 3 hours
Business response:
Your review is appreciated and we're delighted to hear that our team maintained a professional standard throughout your visit. We understand that the wait time was longer than expected, and we recognize how valuable your time is. Your feedback helps us identify areas where we can streamline our processes to better serve our customers. We truly value your business and appreciate you taking the time to share your experience with us.
Service was great as usual. My car tech is the best! I arrived for my appointment and was greeted and given information on my car and what was being done. I had a ride but the waiting area is nice and is well stocked with snacks and drinks.
Business response:
Your positive feedback means so much to us! We're thrilled to hear that your service experience met your expectations once again. It's wonderful that your technician provided excellent care for your vehicle and that our team kept you well-informed throughout the process. We're also glad you noticed the comfortable waiting area with refreshments available - we want every visit to be as pleasant as possible. Thank you for being such a valued customer and for taking the time to share your experience.
In and out quickly while getting a recall done.
Business response:
Thank you for sharing your experience with us. We're pleased to hear that your recall service was handled efficiently and that you were able to get in and out quickly. At Superstition Springs Lexus, we understand that your time is valuable, and we strive to make necessary service visits as convenient as possible. We appreciate you taking the time to share your positive feedback about the streamlined process.
The whole team here is superb. Extra thanks to Myron who's attentiveness and communication was fantastic.
Business response:
Thank you for the wonderful feedback! We're thrilled to hear about your superb experience with our team. We're especially pleased that Myron's attentiveness and communication made such a positive impression. Your kind words mean so much to us at Superstition Springs Lexus.
Chris Bates is great, I recommend him
Business response:
We are overjoyed to hear about your wonderful experience and your recommendation of Chris. Having team members who make such a positive impression on our customers means everything to us. Your satisfaction with the service you received is exactly what we strive for. Thank you for taking the time to share your experience with others.
Not the most customer-friendly, even when you have an appointment. Let me say that when you tell a customer something will be done, and it isn't, it leaves them unhappy. I was told that since my windshield was being replaced, the dealership would make sure my car was washed prior to the replacement. This sounds wonderful, right? Except when you pick up, and your car is still dirty, and you can't wash for 5 days. Not to mention, my service consultant seemed annoyed by my mere presence.
Business response:
We value feedback about how expectations are set and carried through during service visits, as consistency and professionalism matter throughout the experience. Our aim is to provide clear communication and a welcoming environment while coordinating multiple services. Input like this helps us continue refining how we support customers before, during, and after their visit. For further discussion, please contact our Service Director, Mike McGee, at customerrelations@sslexus.com.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,789 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.