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Susan Thom of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Susan was extremely responsive and accessible over email and text. Super transparent and super helpful. Delivered on all fronts! Thanks Susan and team!
Business response:
I'm thrilled to hear that you had a positive experience, Brandon. Being responsive, transparent, and helpful are qualities that myself and the whole team at Mutual of Omaha Mortgage strive for. Your feedback affirms the hard work we put in every day. Thank you for your wonderful review and rating. I'm here if you need anything else in the future.
Verified by Mutual of Omaha Mortgage
Susan was knowledgeable, transparent, and very responsive during the entire process. We were really happy that Susan called us back when we requested a quote online. Mutual of Omaha Mortgage already has pretty competitive rates, and Susan made it a no brainer to go with MOM.
Business response:
I'm delighted to hear about your positive experience, Jiemin! Your feedback truly means a lot. It was my pleasure to guide you through the process and provide you with the information you needed. Hearing that you were satisfied with both the service and the competitive rates at Mutual of Omaha Mortgage is rewarding. Your trust in us is highly appreciated, and I'm looking forward to assisting you again in the future. Thank you for the wonderful review and rating.
Verified by Mutual of Omaha Mortgage
Prompt professional communication.
Business response:
I'm absolutely thrilled to hear your positive feedback, Kenneth! It's great to know that my efforts to provide prompt and professional communication were recognized and appreciated. Your satisfaction is my top priority, and I'm glad I was able to deliver that during our interactions. I look forward to helping you with any future needs you may have. Thank you for choosing Mutual of Omaha Mortgage. Susan Thom
Verified by Mutual of Omaha Mortgage
Susan and her team were very responsive, professional, and knowledgable throughout our entire loan process. Susan responded quickly to all forms of communication (call, text, email) within hours, if not minutes in most cases, and she was often in contact with us even after "regular" business hours which is above and beyond what I would have expected from a loan originator. We were also very pleased that she was able to help us get the loan through underwriting and funded early so we could close a day earlier than the initial... read more
Business response:
I'm truly thrilled to hear your positive feedback, Barbara! It was a pleasure to assist you throughout your loan process. Providing timely response and going above and beyond to meet my client's expectations is always my aim. I'm glad I was able to expedite your loan underwriting and facilitate an earlier closing. Thank you for choosing Mutual of Omaha Mortgage and for your generous review. Don't hesitate to reach out if you have any future needs. – Susan Thom
Verified by Mutual of Omaha Mortgage
Great communication. Fast processing.
Business response:
I'm so glad to hear that you had a positive experience, Monty! Communication and efficiency are what I strive for, so your feedback means a lot. It was a pleasure working with you on your mortgage. Thank you for choosing Mutual of Omaha Mortgage and for your 5-star review.
Verified by Mutual of Omaha Mortgage
Susan was amazing to work with. From the start, very professional and understanding and everything went smooth from start to finish. The best part was that her communication and responses to emails were always immediately responsive, so we were able to get everything done in a timely manner, which is one of the most important parts of this process. Very happy with our experience with Susan!
Business response:
Hello Alvin, thank you so much for the wonderful review! I'm thrilled to hear that you found the process smooth and timely. Customer satisfaction is my top priority and I'm glad that I was able to meet your expectations. It was a pleasure working with you on your mortgage needs. I'm always here if you need anything further. Thanks again for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
After some initial IT difficulties which prevented us from locking in a rate, Susan made it right and got us the lower rate I think at her own expense. Fast response times and very helpful. Would recommend.
Business response:
Thank you for taking the time to leave a great review. Your kind words serve as a great testament to the hard work and dedication we invest in each borrower. Your recommendation means the world to me and look forward to serve you, or any friends and family you might refer in the future. Thanks again Joe!
Verified by Mutual of Omaha Mortgage
I had the pleasure of working with Susan recently, and I must say, the experience exceeded my expectations. What stood out most was Susan's profound knowledge and insightful advice, which were instrumental in guiding me through a complex financial decision. From the outset, Susan demonstrated a remarkable depth of understanding in her field. She didn't just provide cookie-cutter solutions; instead, she took the time to thoroughly assess my situation and tailor her advice accordingly. This personalized approach not only show... read more
Business response:
Puneet, thank you so much for your kind words. I’m happy I could help and put you on the right path. I look forward to your future call when it comes time for your refinance. 😉
Verified by Mutual of Omaha Mortgage
Was a great communicator and very prompt with answering questions.
Business response:
Thanks so much Andrew! Your rating truly means a lot and I look forward to assisting you in the future.
Frequently asked questions about Susan Thom of Mutual of Omaha Mortgage
How is Susan Thom of Mutual of Omaha Mortgage rated?
Susan Thom of Mutual of Omaha Mortgage has a 4.9 star rating with 122 reviews.
When is Susan Thom of Mutual of Omaha Mortgage open?
Susan Thom of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.