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Susan Thom of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Very smooth process. Quick responses.
Business response:
I'm thrilled to hear that you had a smooth experience and found our process efficient, Emily. Your feedback is incredibly valuable to us at Mutual of Omaha Mortgage. I aim to provide quick and effective responses so I'm glad to hear that it was appreciated. Looking forward to assisting you again in the future. Thanks for the 5-star review! - Susan Thom
Verified by Mutual of Omaha Mortgage
Susan and her team were really nice and answered our dumb questions. She was also able to get us the best rate and overall was pleasant to work with.
Business response:
Hi Margaret, no question is ever dumb and we were just so happy that we could get the both of you into your dream home in NC. Happy retirement to you and we wish you and Rod all the best!
Verified by Mutual of Omaha Mortgage
Exceptional communications and knowledge! Took care of all the "pot holes" you run into going through the process.
Business response:
I'm truly grateful for your positive feedback, Jon. It was a pleasure assisting you in navigating those "pot holes" throughout the process. Your satisfaction with our communication and knowledge serves as great motivation for us at Mutual of Omaha Mortgage. Your rating of 5 stars is incredibly appreciated. Thank you for trusting in my service. - Susan Thom
Verified by Mutual of Omaha Mortgage
Customer service details
Business response:
I'm delighted to hear that you had a positive experience with our customer service, Patricia! Your feedback is greatly appreciated and it encourages us to continue providing the best service possible. We strive to continuously improve, so if there are any specific areas where you feel we could do better, please feel free to share. Thank you for choosing Mutual of Omaha Mortgage. - Susan Thom
Verified by Mutual of Omaha Mortgage
Susan and her team made the process easy and helped every step of the way.
Business response:
I'm thrilled to hear that you found our process easy, Stephanie. The whole team here at Mutual of Omaha Mortgage works hard to assist our customers every step of the way, and your kind words validate our efforts. I appreciate your 5-star review and look forward to working with you again in the future.
Verified by Mutual of Omaha Mortgage
The entire process ran so smoothly. We were able to close quickly. All messages were met with a quick response.
Business response:
I'm so glad to hear that you were pleased with the process, Emily. Your feedback makes all the hard work worthwhile. We strive to make the mortgage process as smooth and efficient as possible at Mutual of Omaha Mortgage. I'm thrilled we could deliver that for you. Thank you for the 5-star review, it is greatly appreciated. Looking forward to assist you again in future.
Verified by Mutual of Omaha Mortgage
Susan was fantastic to work with on our new home loan. With all the mortgage companies and banks to choose from, I decided to give Mutual of Omaha a try. I'm so glad I did. When buying a home, nothing goes perfect, but she was right there to help get through any questions or issues that arose during the process. She is not an absent party once you speak with her at the very start of the process. She is there from the very first, to the very last, moment of the process. I couldn't be more happy with Susan. These days, it is s... read more
Business response:
I'm truly grateful for your kind words, Stephanie. It was my pleasure to assist you through each step of the mortgage process. Customer satisfaction is my top priority, and I'm thrilled to hear that you're pleased with the service you received. I'm glad you chose Mutual of Omaha Mortgage and that your home buying process was a positive one. It was a joy to work with you, and I'm always here should you have any future needs or questions. Thank you for entrusting me with your home loan, and for leaving such a wonderful review!
Verified by Mutual of Omaha Mortgage
Susan and her team were great! Excellent communication start to finish. Got all our requirements done quickly, matched a more competitive offer to start and floated us down on rate 4 days before closing when rates dropped. They got us closed a week early too.
Business response:
I'm so grateful for your kind words, Bryan! It's fantastic to hear that you had such a positive experience with me and my team at Mutual of Omaha Mortgage. Ensuring your satisfaction and making the process as smooth as possible is always our top priority. We're delighted that we could close your deal a week early and that you appreciated our communication throughout the process. Thank you for choosing and trusting us for your mortgage needs. Susan Thom
Verified by Mutual of Omaha Mortgage
Quick closing!
Business response:
Indeed a quick closing after switching lenders from signed disclosures on 7/11/24 to close date of 7/29/24 WITH ordering an appraisal and jumping through several hoops to make sure the appraisal was provided in a timely manner. Our operations team, with their hard work, dedication and excellence made this happen; nothing but the best with Mutual of Omaha Mortgage.
Frequently asked questions about Susan Thom of Mutual of Omaha Mortgage
How is Susan Thom of Mutual of Omaha Mortgage rated?
Susan Thom of Mutual of Omaha Mortgage has a 4.9 star rating with 122 reviews.
When is Susan Thom of Mutual of Omaha Mortgage open?
Susan Thom of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.