This profile has been claimed by the business owner or representative.
Susan Thom of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Promptness and candor with answers to question we had.
Business response:
I'm delighted to hear that you appreciated my promptness and candor, Shriram. It's always my aim to provide clear and accurate information to all my customers at Mutual of Omaha Mortgage. Your feedback means a lot to me. Thank you for the 4.5-star rating. I look forward to assisting you again in the future.
Verified by Mutual of Omaha Mortgage
I have purchased a lot of homes over the last 40 years and gotten a lot of mortgages. Susan is the best mortgage originator I have ever dealt with! There were no surprises, no hidden or forgotten fees. The communications were always clear, timely and understandable. Susan and her team made sure we stayed on track and closed as contracted. I'm going to refer everyone I know that is seeking a mortgage to Susan.
Business response:
Thank you so much for the glowing review, Jerome! It's always a pleasure to be recognized for our hard work and commitment. I'm thrilled to hear you had a positive experience with us at Mutual of Omaha Mortgage. Your feedback will certainly serve as a great motivation for my team and I to continue providing top-notch service to our clients. We look forward to working with you again in the future and appreciate your willingness to refer us to others. It was a pleasure working with you.
Verified by Mutual of Omaha Mortgage
They worked hard to meet our close date
Business response:
I'm pleased to hear that you were satisfied with the effort put in to meet your closing date, Katie. It's important for us at Mutual of Omaha Mortgage to meet our customer's needs and expectations. Your feedback and 4.5-star rating are much appreciated. Looking forward to assisting you again in the future. Susan Thom.
Verified by Mutual of Omaha Mortgage
Helpful and great communication
Business response:
I'm thrilled to hear that you had such a positive experience with me at Mutual of Omaha Mortgage, Sarah. Communication is key in our line of work, and I'm glad to hear that you found it helpful. Your feedback is greatly appreciated, and your satisfaction is my top priority. If you need any further assistance, please don't hesitate to reach out. Thank you for the perfect rating!
Verified by Mutual of Omaha Mortgage
Ease of paperwork and communication
Business response:
I'm delighted to hear that you found the paperwork and communication process easy, Deeksha. Your positive feedback means a lot to me and Mutual of Omaha Mortgage. Always looking forward to providing you with the best possible service. Thank you for the high rating. Susan Thom
Verified by Mutual of Omaha Mortgage
Susan was great to work with. Immediate response to any requests/questions we had.
Business response:
I'm so glad to hear that you had a positive experience, Michael! It was a pleasure working with you and I'm delighted that I was able to respond to your requests and questions promptly. Your satisfaction is my top priority at Mutual of Omaha Mortgage. Thank you for the excellent rating! It means a lot. If you have any more questions in the future, don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
Good communication, good rate/closing costs, easy process.
Business response:
I'm thrilled to hear that the process was smooth and communicative for you, Andrew. Maintaining transparency and providing competitive rates is a priority at Mutual of Omaha Mortgage. It was a pleasure working with you. Thank you for the fantastic rating of 5 stars, I truly appreciate it.
Verified by Mutual of Omaha Mortgage
Susan reached out immediately after I reviewed your website online & offered helpful information & support. The same level of service & support was sustained by Susan, Amanda & the team throughout our loan processing. The team are clearly mortgage experts & the technology was easy to use. We’re so happy to have been able to use your team for our mortgage and will recommend you with confidence to others . Best regards! Jerome & Ingrid Sanders
Business response:
Hi Ingrid, Thank you so much for your wonderful review and the perfect rating! I'm thrilled to hear that you found our service helpful and our technology easy to use. It was a pleasure working with you and Jerome on your mortgage process, and I'm grateful for your trust in my team and me. Your confidence in recommending Mutual of Omaha Mortgage means a lot. Thank you again for your support. Wishing you all the happiness in your home! From, Susan Thom
Verified by Mutual of Omaha Mortgage
Competitive rate right off the bat, no need to haggle. Met all necessary deadlines. Able to talk on short notice.
Business response:
I'm thrilled to hear that you were pleased with the service and competitive rates provided at Mutual of Omaha Mortgage. It's always our goal to meet all necessary deadlines and be readily available for our customers. Your positive feedback is greatly appreciated, Cullen. Looking forward to assisting you in the future. Susan Thom
Frequently asked questions about Susan Thom of Mutual of Omaha Mortgage
How is Susan Thom of Mutual of Omaha Mortgage rated?
Susan Thom of Mutual of Omaha Mortgage has a 4.9 star rating with 122 reviews.
When is Susan Thom of Mutual of Omaha Mortgage open?
Susan Thom of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.