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Susan Thom of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Smooth and seamless application, review, and approval process. Susan recommended when to lock our rate and it worked out perfectly for us. Perfect level of communication between all parties to ensure things moved efficiently through the process. I never imagined getting a mortgage could be so easy. Thank you, Susan!
Business response:
Kimo, you're welcome and thank you for your kind words and 5-star rating. My team and I strive to make sure you have the smoothest, easiest experience with the mortgage process and communication is #1 on the list. Thanks so much for entrusting me and choosing Mutual of Omaha Mortgage. I'll be ready for your future refinance and I Iook forward to helping you again. ~Susan Thom
Verified by Mutual of Omaha Mortgage
Susan was incredibly helpful throughout the mortgage process, guiding me every step of the way. She made it all happen in just a couple of week while also helping me save money.
Business response:
Thank you so much, Pasang, for taking the time to share your positive experience. I'm thrilled to hear that you found my guidance beneficial throughout the mortgage process. It was my pleasure to assist you in making this a swift and cost-effective journey. I'm here if you need any further assistance. Thank you again for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
The communication was superb. Loved that there was not a lot of back and forth and everyone listened to my questions/concerns.
Business response:
I'm thrilled to hear you had such a positive experience, Lewis! Ensuring clear and effective communication is a top priority for us at Mutual of Omaha Mortgage, so your feedback is extremely rewarding. I'm glad that your questions and concerns were addressed to your satisfaction. Thank you for the trust you've placed in us and for your 5-star rating. I look forward to assisting you in any future needs. Susan Thom
Verified by Mutual of Omaha Mortgage
Several mortgage finance companies were offering similar rates at the time. However, it was Susan's professionalism, friendliness, frankness, and patience with me as I amateurishly brokered and whittled down the rate for days and late into nights-- that is why I ultimately chose Mutual of Omaha. It was all Susan. Other originators may have, in the end, offered the same low rate sans points; but she brought me across the finish line by having the willingness to discuss everything with me ad nauseum (and even work at 8pm or ev... read more
Business response:
Zulfikar, thank you so much for your heartfelt review. I am incredibly grateful for your kind words, and I'm pleased to know that my dedication and hard work made a positive impact on your experience. Buying a home is indeed a significant event, and it was an honour to guide and assist you through this process. I'm sorry to hear about your disappointment regarding the servicing of the loan. Nevertheless, your satisfaction throughout the process was paramount to me. Your kind endorsement means the world to me, and it was genu... read more
Verified by Mutual of Omaha Mortgage
Very smooth process!
Business response:
Hi Kristin, so happy to hear that the process for you and Vennie was smooth. We aim to please and all of the people behind the scenes made it happen! Thank you for entrusting us with your mortgage financing needs and please let me know if you need anything in the future. ~Susan
Verified by Mutual of Omaha Mortgage
Susan was always available and had all the information I needed to make this a smooth process.
Business response:
I'm thrilled to know that you found our process smooth and that I was able to provide the information you needed, Trisha. It was a pleasure assisting you. Your positive feedback is greatly appreciated and it encourages me to continue to strive for excellence in my work here at Mutual of Omaha Mortgage. Thank you for taking the time to review my service. ~Susan Thom
Verified by Mutual of Omaha Mortgage
Susan was friendly and communicative throughout the entire process. It was a pleasure working with her and the other Mutual of Omaha team members who handled my mortgage loan.
Business response:
I'm so glad to hear that you had a positive experience with me and the Mutual of Omaha Mortgage team, Vennie! Your feedback confirms that we're doing our job right. It was also a pleasure to work with you. Your trust in our team is greatly appreciated and we look forward to serving you in the future. Thank you for the 5 star review, it means a lot to us. ~Susan -Susan Thom
Verified by Mutual of Omaha Mortgage
Both Susan Thom and Amanda Richardson were extremely responsive and helpful throughout the process. They were patient with my many questions and check ins. This was a great experience.
Business response:
Thank you so much for the amazing review, Dan! I'm delighted to hear that you had a great experience working with both me and Amanda at Mutual of Omaha Mortgage. We aim to be responsive and patient, and I'm glad we hit the mark for you. Don't hesitate to get in touch if you have any more questions or need any further assistance in the future.
Verified by Mutual of Omaha Mortgage
App easy to use, Susan was on top of everything, great communication, quick responses, very helpful overall.
Business response:
Thank you so much for your kind words, David. I'm thrilled to hear that you found the app easy to use and that our communication met your satisfaction. It was a pleasure assisting you and I'm here if you need any further support. Don't hesitate to reach out. Appreciate your 5-star rating!
Frequently asked questions about Susan Thom of Mutual of Omaha Mortgage
How is Susan Thom of Mutual of Omaha Mortgage rated?
Susan Thom of Mutual of Omaha Mortgage has a 4.9 star rating with 122 reviews.
When is Susan Thom of Mutual of Omaha Mortgage open?
Susan Thom of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.