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Symple Lending
- Financial Services
- Irvine, CA
About this business
Location details
3351 Michelson Dr, #400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are spamming us. We didn't give them consent to email us, and we didn't sign up to their website or newsletter. We also didn't apply for a loan. In their spam email, they say, "Reply remove to opt out if you aren't interested". First of all, I did not opt in. Second, replying to a spam gives credibility to their domain, so they can spam more. There must be an Unsubscribe link for a one-click subscription. Also, they include your address in the email to get your attention. It's another creepy company with unethical busin... read more
Business response:
We sincerely apologize for the frustration this situation has caused.After a thorough review, we are unable to locate any account, inquiry, application, or subscription associated with the email address referenced in your complaint within our database. Based on our records, there is no evidence of an active file or intentional outreach tied to your information.We take consent, data privacy, and compliance very seriously. If you received a communication that appears to reference our brand, we want to investigate this immediat... read more
Red Alert stay away. I applied for a loan of $1500.00. Quickly was contacted for a follow up call. The agent immediately went into the thought of debt consolidation, which I had already said in an email I had no interest in. If you have poor credit, you will waste your time with Symple Lending.
Business response:
Thank you for sharing your feedback. Were sorry to hear your experience didnt match what you were looking for. Our teams goal is to review each clients situation and go over any services we offer that may be helpful, but we understand that wont be the right fit for everyone. We appreciate you reaching out, and we wish you the very best moving forward.
Symple Lending did not mention this was a debt relief program until application process was over. I wanted a debt consolidation loan not something that's going to ruin my credit.
Business response:
We apologize for the less-than-satisfactory experience that you have had with Symple Lending. Someone from our team will be reaching out soon to address your concerns. We appreciate your patience as we work to make things right.
Me: I don't want debt settlement Them: this isnt debt settlement. Sends me Docusign document. Says debt settlement all over it Me: I dont want debt settlement. Them: this isnt debt settlement I gave up at this point. I expect to get 100 phone calls in the next few days. Shame on me for thinking something that seems to be good to be true might be true. (5.9% interest).
Business response:
We apologize for the confusion and the less-than-satisfactory experience you had with Symple Lending. We understand your concerns regarding the documents you received and how they were presented. Since your review, a member of our team has reached out to discuss this with you, but we havent been able to get in touch yet. Please contact us directly at your earliest convenience so we can address your concerns, clarify the options that were offered, and work to make things right. We appreciate your patience.
**** was the person we talked to today but it seemed as if she was not listening to us when we told her numerous times that we did not want a debt resolution program. We were looking for lending/loan options due to our financial needs and she was rude when we qualified, told us how surprised she was, and then she continued to push the debt resolution we had already declined. I finally was able to explain to her that our finances would be drastically changing and the debt resolution was not wanted or needed for our financial ... read more
Business response:
We sincerely apologize for the experience you described and regret that your conversation with **** left you feeling unheard and dismissed. That is not the standard of professionalism, respect, or compassion that our company stands for.We take your feedback very seriously and will be conducting a full review of your file and the interaction itself to better understand what occurred. Your request for lending/loan options should have been respected the first time it was communicated, and we are truly sorry if it ever felt like... read more
Do NOT ever give these people your phone number. They will HARRASS you endlessly! They will not stop, despite your not calling them back! They have CALLED AND CALLED AND CALLED! They have also called my husband's number, even though I didn't even give them that number! All I wanted to do was check our rate, because I received an advertisement from them in the mail--DO NOT DO THAT! It looks like it would be okay, but they will HARRASS YOU ENDLESSLY AND NOT STOP!! They will call you from MULTIPLE NUMBERS so you can't block the... read more
Business response:
Thank you for sharing this were really sorry for the distress this caused. Thats not the experience we want anyone to have.We do not harass customers, and we take reports like this very seriously. If youre receiving unwanted calls, you can opt out of marketing communications here: ******************************************. Youre also welcome to call us directly at ************** so our team can investigate.Thank you for bringing this to our attention we appreciate the chance to make it right.
I was just filling out an application online to see terms and rates and next thing is they are running a soft credit without permission. I did not see anywhere on the application them seeking permission to run a soft check. Very shady business practice. I will be filing a complaint against this company.
Business response:
We take allegations of unauthorized credit inquiries very seriously. At no point are we able to run any type of credit inquirysoft or hardwithout the applicant first providing clear consent through the application process. A soft inquiry can only be generated after an applicant voluntarily submits information and acknowledges the relevant disclosure.We have reviewed our system activity and found no evidence of any unauthorized or unlawful access to your credit file by our firm. If a soft inquiry did occur, it would have been... read more
Was on the call waiting for results. When I was offered the relief program, I said no to it. The agent continued to push and I firmly said no again. The agent hung up on me with no warning.
Business response:
We sincerely apologize for the experience described and appreciate the opportunity to address this matter directly. The conduct outlined does not reflect the professional standards or client-care expectations upheld by our organization.Please be assured that this concern has been escalated to our **************************** for immediate review. A full evaluation of the call will be conducted, and any confirmed deviation from our communication protocols will result in corrective action. Such behavior is not tolerated under ... read more
This company is full is Sugar! Honey! Ice tea! they try to make you consolidate all your debt so your credit score not only is down but you cant never get from under they thumb until 5years + depending on the loan agreement. The WORST BEWARE!
Business response:
We appreciate the opportunity to address your concerns. Please be assured that our upper management team is actively reviewing this matter to ensure full compliance with all applicable regulations and internal policies. Our programs are designed to assist clients in resolving unsecured debt through lawful and transparent processes, with all terms fully disclosed prior to enrollment.We take feedback of this nature seriously and are conducting an internal review to ensure that all communications remain clear, accurate, and in ... read more
Frequently asked questions about Symple Lending
How is Symple Lending rated?
Symple Lending has a 4.3 star rating with 1,429 reviews.
When is Symple Lending open?
Symple Lending is open now. It will close at 6:00 p.m.