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Symple Lending
- Financial Services
- Irvine, CA
About this business
Location details
3351 Michelson Dr, #400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After inquiring about their products, stating that I wasnt interested, Ive been bothered for the last month by ******* at this company. He wrote me, called me five times in a row today when I finally picked up, he stated i was harder to get a hold of them his ex-wife. He was talking over me when I asked to be put on the do not call list and not to be contacted by the company. over me when I asked to be put on the do not call list and not to be contacted by the company. Called me back two more times after that which place I h... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for your experience this is not the level of professionalism or respect we expect from our team. We understand how frustrating this must have been, especially after clearly requesting not to be contacted.Your request has been honored, and you have been placed on our do not contact list effective immediately. This matter has also been escalated internally for review and appropriate follow-up.
So much advertising everywhere about how easy it is for someone with bad credit to get $ 100, 000 loan . That is not true they will not offer anyone a loan that doesnt have perfect credit. Company is a scam and not a true lender. If they dont loan $ which they wont they want you to pay them to a credit organization. Thats how they say the loan they use the organizational fees as The Loan Very false advertising
Business response:
Thank you for your feedback. For clarity, we do not guarantee loan approvals, and all funding decisions are subject to standard underwriting criteria set by independent lending partners. We do not charge fees in exchange for a loan, nor are any optional services represented as loan proceeds. We strongly dispute any claim of false advertising or misrepresentation and encourage you to contact our compliance team directly if you would like your concerns formally reviewed.
I had an interaction with an agent that started out great and took a turn for the worse. He began by asking the standard questions that he would to help me acquire a home in the near future. During this call everything was fine until he offered me the option to let them help get rid of derogatory marks on my credit report. He told me about the plan they were offering $129 dollars upfront and $129 every month to continue. After I explained to him that I would like to make my payment at the end of their week he began to pressu... read more
Just got off the phone with a Mr. ********** He was incredibly rude and condescending. Asking questions that he should know the answers to...like do you work here or what? Treated me as if I were less than. God forbid he were ever in a bad financial situation and in need. I don't think that he would appreciate being treated the way that he treated me. Very poor customer service!
Business response:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as this is not the level of respect, professionalism, or empathy we expect from anyone on our team. No one should feel spoken down to or uncomfortable when reaching out for assistance, especially during what can already be a stressful time.Please know this has been escalated to management, and we will be addressing it directly with the agent involved through additional coaching and review. We take feedback like this seriously beca... read more
The man I spoke with when I called was rude and condescending. He kept speaking over me and not listening to me at all. He was speaking AT me, to to me. He "mansplained" through the entire conversation and treated me like I didn't have an ounce of intelligence.His demeanor was abusive and I finally hung up. If this is how your company treats people you are trying to "sell" your services to, how do you treat the ones you have?
Business response:
Thank you for bringing this matter to our attention. We are truly sorry to hear about the experience you described. What you encountered is unacceptable and does not reflect our companys values, standards, or the way we expect any individual to communicate on our behalf.We take concerns like this very seriously. Your feedback has been escalated directly to upper management, and a thorough internal review of the interaction will be conducted. Any behavior that is dismissive, condescending, or disrespectfulespecially toward so... read more
They are spamming us. We didn't give them consent to email us, and we didn't sign up to their website or newsletter. We also didn't apply for a loan. In their spam email, they say, "Reply remove to opt out if you aren't interested". First of all, I did not opt in. Second, replying to a spam gives credibility to their domain, so they can spam more. There must be an Unsubscribe link for a one-click subscription. Also, they include your address in the email to get your attention. It's another creepy company with unethical busin... read more
Business response:
We sincerely apologize for the frustration this situation has caused.After a thorough review, we are unable to locate any account, inquiry, application, or subscription associated with the email address referenced in your complaint within our database. Based on our records, there is no evidence of an active file or intentional outreach tied to your information.We take consent, data privacy, and compliance very seriously. If you received a communication that appears to reference our brand, we want to investigate this immediat... read more
Red Alert stay away. I applied for a loan of $1500.00. Quickly was contacted for a follow up call. The agent immediately went into the thought of debt consolidation, which I had already said in an email I had no interest in. If you have poor credit, you will waste your time with Symple Lending.
Business response:
Thank you for sharing your feedback. Were sorry to hear your experience didnt match what you were looking for. Our teams goal is to review each clients situation and go over any services we offer that may be helpful, but we understand that wont be the right fit for everyone. We appreciate you reaching out, and we wish you the very best moving forward.
Symple Lending did not mention this was a debt relief program until application process was over. I wanted a debt consolidation loan not something that's going to ruin my credit.
Business response:
We apologize for the less-than-satisfactory experience that you have had with Symple Lending. Someone from our team will be reaching out soon to address your concerns. We appreciate your patience as we work to make things right.
Me: I don't want debt settlement Them: this isnt debt settlement. Sends me Docusign document. Says debt settlement all over it Me: I dont want debt settlement. Them: this isnt debt settlement I gave up at this point. I expect to get 100 phone calls in the next few days. Shame on me for thinking something that seems to be good to be true might be true. (5.9% interest).
Business response:
We apologize for the confusion and the less-than-satisfactory experience you had with Symple Lending. We understand your concerns regarding the documents you received and how they were presented. Since your review, a member of our team has reached out to discuss this with you, but we havent been able to get in touch yet. Please contact us directly at your earliest convenience so we can address your concerns, clarify the options that were offered, and work to make things right. We appreciate your patience.
Frequently asked questions about Symple Lending
How is Symple Lending rated?
Symple Lending has a 4.3 star rating with 1,284 reviews.
When is Symple Lending open?
Symple Lending is open now. It will close at 6:00 p.m.