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Symple Lending
- Financial Services
- Irvine, CA
About this business
Location details
3351 Michelson Dr, #400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**** was very sincere on making sure that I'll be debt free this year and processed my application with ease. Highly recommended
At first I was a little worried about applying with Symple Lending because I wasnt sure I was going to get approved However, after speaking with ****** he made me feel very comfortable and took the time to show me the approval options available to me. This company went above and beyond to meet my expectations; they were friendly, caring and professional. 5/5 stars.
Signed up Dec 2025, handed over 6 accounts for negotiation. Sales rep ***** ******* exceptionally attentive, convincing and informative. However, ********* ********************************** the operating side of the business, are showing to be a complete almost fraudulent in their operations. I was sold by ***** *******: in 3-5 months accounts will be settled & monthly payment to CO/** would reduce substantially from $790 with each settlement achieved; told average negotiated reduction in amounts owed on cards 30-40% ; told... read more
Business response:
Thank you for bringing this matter to our attention. We take concerns regarding account servicing and communication very seriously.This appears to be a servicing-related issue, and we want to assure you that your concerns are not being overlooked. A member of our support team has already reached out directly to review your account in detail and work toward a resolution.We understand your frustrations regarding communication, settlement expectations, and account access. Your file is currently being reviewed to ensure all acti... read more
I have 100% on time payments but my DTI is high. I have been trying to get a consolidation loan to better this. These people contacted me ok I get it... I have debt and I was up front with them that I am not interested in Debt Relief I am interested in a loan. They lie to you and tell you they work with multiple lenders and they think they can help you get a loan but then they pull the bait and switch and they come back and try to talk to you into a debt relief program instead. This is bad business and this is deceptive prac... read more
They do not lend you money. They take a 30% commission to convince you to stop paying creditors so they can negotiate pre bankruptcy defaults into settlements for pennies on the dollar. You leave, not with a better interest rate on your credit, but am effective bankruptcy without the upfront lawyers fees.
Business response:
Thank you for sharing your feedback. While we understand our services are not the right fit for everyone, we work hard to provide clear, transparent information and explore the best possible financial solutions based on each individuals situation.Our goal is always to help people understand their options and feel supported in making the decision thats right for them, with no obligation to move forward. We appreciate you taking the time to share your experience and wish you the best moving forward.
**** ****** is terrible. I told him upfront what I was not willing todo so please don't waste my time if you can't do it that way. He did exactly what I told him not to do. don't do this with this company. one star is too much
Business response:
Thank you for your feedback. Were sorry to hear that your experience did not meet your expectations. Our goal is always to provide clear communication and work within each individuals preferences whenever possible.A member of our team will be reaching out to better understand your concerns. We appreciate your feedback and your patience.
They will not leave me alone. Constantly calling or emailing. Leave me ALONE!
They are very rude and have no sense of how to talk to anyone. I called them back after they repeatedly called me in the workday and I shared I have some time to talk more now but the guy rudely snapped at me saying well when should we call you back because you are obviously not able to talk and you applied for a loan..I HAVENT APPLIED FOR ANYTHING YET! I told them do not call me anymore since he was very rude. Go through someone else. Not this joke of a company.
Business response:
Thank you for taking the time to share your feedback with the Better Business Bureau and for bringing this matter to our attention. We truly value all input from those who contact us, as it helps us improve our service.We have carefully reviewed the recorded call in question. Our representative, *******, explained our loan application process, including that it typically takes about 20 minutes to complete.We understand from your description that the representative's tone came across as strong or abrupt, particularly when cla... read more
After inquiring about their products, stating that I wasnt interested, Ive been bothered for the last month by ******* at this company. He wrote me, called me five times in a row today when I finally picked up, he stated i was harder to get a hold of them his ex-wife. He was talking over me when I asked to be put on the do not call list and not to be contacted by the company. over me when I asked to be put on the do not call list and not to be contacted by the company. Called me back two more times after that which place I h... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for your experience this is not the level of professionalism or respect we expect from our team. We understand how frustrating this must have been, especially after clearly requesting not to be contacted.Your request has been honored, and you have been placed on our do not contact list effective immediately. This matter has also been escalated internally for review and appropriate follow-up.
Frequently asked questions about Symple Lending
How is Symple Lending rated?
Symple Lending has a 4.3 star rating with 1,346 reviews.
When is Symple Lending open?
Symple Lending is closed now. It will open at 9:00 a.m.