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Symple Lending
- Financial Services
- Irvine, CA
About this business
Location details
3351 Michelson Dr, #400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They do not lend you money. They take a 30% commission to convince you to stop paying creditors so they can negotiate pre bankruptcy defaults into settlements for pennies on the dollar. You leave, not with a better interest rate on your credit, but am effective bankruptcy without the upfront lawyers fees.
Business response:
Thank you for sharing your feedback. While we understand our services are not the right fit for everyone, we work hard to provide clear, transparent information and explore the best possible financial solutions based on each individuals situation.Our goal is always to help people understand their options and feel supported in making the decision thats right for them, with no obligation to move forward. We appreciate you taking the time to share your experience and wish you the best moving forward.
**** ****** is terrible. I told him upfront what I was not willing todo so please don't waste my time if you can't do it that way. He did exactly what I told him not to do. don't do this with this company. one star is too much
Business response:
Thank you for your feedback. Were sorry to hear that your experience did not meet your expectations. Our goal is always to provide clear communication and work within each individuals preferences whenever possible.A member of our team will be reaching out to better understand your concerns. We appreciate your feedback and your patience.
They will not leave me alone. Constantly calling or emailing. Leave me ALONE!
They are very rude and have no sense of how to talk to anyone. I called them back after they repeatedly called me in the workday and I shared I have some time to talk more now but the guy rudely snapped at me saying well when should we call you back because you are obviously not able to talk and you applied for a loan..I HAVENT APPLIED FOR ANYTHING YET! I told them do not call me anymore since he was very rude. Go through someone else. Not this joke of a company.
Business response:
Thank you for taking the time to share your feedback with the Better Business Bureau and for bringing this matter to our attention. We truly value all input from those who contact us, as it helps us improve our service.We have carefully reviewed the recorded call in question. Our representative, *******, explained our loan application process, including that it typically takes about 20 minutes to complete.We understand from your description that the representative's tone came across as strong or abrupt, particularly when cla... read more
After inquiring about their products, stating that I wasnt interested, Ive been bothered for the last month by ******* at this company. He wrote me, called me five times in a row today when I finally picked up, he stated i was harder to get a hold of them his ex-wife. He was talking over me when I asked to be put on the do not call list and not to be contacted by the company. over me when I asked to be put on the do not call list and not to be contacted by the company. Called me back two more times after that which place I h... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for your experience this is not the level of professionalism or respect we expect from our team. We understand how frustrating this must have been, especially after clearly requesting not to be contacted.Your request has been honored, and you have been placed on our do not contact list effective immediately. This matter has also been escalated internally for review and appropriate follow-up.
So much advertising everywhere about how easy it is for someone with bad credit to get $ 100, 000 loan . That is not true they will not offer anyone a loan that doesnt have perfect credit. Company is a scam and not a true lender. If they dont loan $ which they wont they want you to pay them to a credit organization. Thats how they say the loan they use the organizational fees as The Loan Very false advertising
Business response:
Thank you for your feedback. For clarity, we do not guarantee loan approvals, and all funding decisions are subject to standard underwriting criteria set by independent lending partners. We do not charge fees in exchange for a loan, nor are any optional services represented as loan proceeds. We strongly dispute any claim of false advertising or misrepresentation and encourage you to contact our compliance team directly if you would like your concerns formally reviewed.
I had an interaction with an agent that started out great and took a turn for the worse. He began by asking the standard questions that he would to help me acquire a home in the near future. During this call everything was fine until he offered me the option to let them help get rid of derogatory marks on my credit report. He told me about the plan they were offering $129 dollars upfront and $129 every month to continue. After I explained to him that I would like to make my payment at the end of their week he began to pressu... read more
Just got off the phone with a Mr. ********** He was incredibly rude and condescending. Asking questions that he should know the answers to...like do you work here or what? Treated me as if I were less than. God forbid he were ever in a bad financial situation and in need. I don't think that he would appreciate being treated the way that he treated me. Very poor customer service!
Business response:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as this is not the level of respect, professionalism, or empathy we expect from anyone on our team. No one should feel spoken down to or uncomfortable when reaching out for assistance, especially during what can already be a stressful time.Please know this has been escalated to management, and we will be addressing it directly with the agent involved through additional coaching and review. We take feedback like this seriously beca... read more
The man I spoke with when I called was rude and condescending. He kept speaking over me and not listening to me at all. He was speaking AT me, to to me. He "mansplained" through the entire conversation and treated me like I didn't have an ounce of intelligence.His demeanor was abusive and I finally hung up. If this is how your company treats people you are trying to "sell" your services to, how do you treat the ones you have?
Business response:
Thank you for bringing this matter to our attention. We are truly sorry to hear about the experience you described. What you encountered is unacceptable and does not reflect our companys values, standards, or the way we expect any individual to communicate on our behalf.We take concerns like this very seriously. Your feedback has been escalated directly to upper management, and a thorough internal review of the interaction will be conducted. Any behavior that is dismissive, condescending, or disrespectfulespecially toward so... read more
Frequently asked questions about Symple Lending
How is Symple Lending rated?
Symple Lending has a 4.3 star rating with 1,429 reviews.
When is Symple Lending open?
Symple Lending is open now. It will close at 6:00 p.m.