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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
If you order anything from their website note they do not process orders efficiently. If you need it quick move along it’s not going to happen. If you do order and decided to cancel good luck getting ahold of customer service. I’ve spent 60 mins waiting on them to answer.
Business response:
Hello Sean, We apologise for any inconvenience. As the product description page states, this product ships in approximately 7-10 business days (as it ships directly from the vendor). We see your order submitted on 1/25 has a cancellation request submitted on 1/27. We have reached out to the vendor to confirm cancellation. Once we hear back we will be in touch! Thank you
Absolute joke. Disposable tools. 3 year warranty means it'll take 3 years to get them to warranty an item. I purchased their MP250i welder and aluminum spool gun and was very impressed with its ability. Although it really didn't impress until I replaced the gun, lead, ground wire and clamp, regulator and hose. Also had to modify the cart because it's extremely flimsy. none the less over the course of a year I ran 5, 38lbs spools of wire through it and all was well until I hooked up the spool gun and after one 2lb spool of wi... read more
Business response:
Hi Matthew! We are very sorry for the troubles you are having regarding the welder. One of our Project Engineers will be in touch to further assist. Thank you so much for submitting your feedback.
let people find their orders
Business response:
Hi John! To check the status of your online order, please sign into your Eastwood account and view orders. If you placed your order over the phone, please give us a call at 800-343-9353 to check the status. We are currently working on making many improvements to our site and appreciate your patience while we work on making the customer experience better! Thank you for submitting your feedback!
You have a huge variety of tools & parts available but it seems like your company is short sighted and does not ship to Canada. Get your IT department to see how many Canadian customers available to your group. Please take me off your email list. This is not a forward thinking business model. Regards Sonny Baytaluke
Business response:
Hi Sonny! We apologise for any confusion however do indeed ship to Canada. Please do not hesitate to reach out with any questions. Thank you!
RecommendedYour professionalism, genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested $ 550 with Miss Sharon smith, and got $ 7200 in a week. I only wish I had known about her earlier from the first moment I decided to trade. Nevertheless, I am grateful! contact her via Email: Sharonsmith61ww@gmail.com WhatsApp: +1 (302 844-8597
Part number #25304 brake flaring tool came with a poorly machined die for 3/16” brake line. This company would not warranty it out since product was over the year since I purchased even thought it has never been used before. I can physically see one side of the die was machined bigger than the other. Very poor customer service.
I bought the Mig/Tig Plasma cutter combo some years ago.. the Mig went in the trash almost immediately and got replaced with a Lincoln... I finally have need of the plasma cutter so I plug it in.. get ready to cut and nothing. The overload light is on.. I look online what that means.. I find something on the eastwood forums and in order to view it I gotta SIGN IN!! I try and reset my password and they still haven't sent me the link.. (not in my spam either) So I keep digging and find a guy who had the same problem.. overload... read more
Where does Eastwood say that internet orders can take 7-10 business days when I paid for upgraded delivery? According to FedEx, Eastwood paid for the slowest delivery even though charging me a premium. How much is Eastwood pocketing on delivery fees at your expense?
Horrible customer service.. Very slow and unresponsive.
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,656 reviews.
When is The Eastwood Company open?
The Eastwood Company is open now. It will close at 6:00 p.m.