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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Company deals with many 3rd party vendors/ drop locations. CS Blames All issues on “ Vendors and Manufacturers” and takes No responsibilities for delays , service failures . Finger Pointing exercise , be careful when ordering items , even when they say and advertised “ in stock”. 👎🏽Made in China products. 6 months and waiting for Products, after paying for ! Buy Made in USA and save yourself the frustrating false advertising.
The customer service is terrible. A lot of false advertising to the point where it seems like a scam. Don't get trapped! Use a credit card or PayPal. I now have to make a PayPal claim to get my money back. I gave them a million chances to make it right.
Business response:
Good Morning, I would be more than happy to assist you with this. I am not able to locate an order with your information. Please reach out to help@eastwood.com
Took over 500$ off of bank card and everytime call was made to resolve the issue they would pull more money all that was ordered was a fender roller !
Business response:
Hello Harley, I am not able to locate an order with your name if you provide me an order number I will be happy to look into this for you.
I will NEVER do business with these clowns! Placed an order on Friday, money came out of my account immediately..a week later.. nothing..no email. Call…NO COMMUNICATION at all.. I emailed ( don’t do it ) finally I called and went through their “phone jail” when I inquired about my order I was told it was on back order for several weeks..think they should have told me?? The customer service rep hung up on me when I told them to cancel my order.. lol now, I have to try to get my money back.. I should have read the reviews o... read more
Business response:
Hello Kevin, I do apologize that you were not made aware that your order was on back order. I have made sure your order has been refunded. I will look into your phone interaction with us to make sure the behavior is addressed. Please let me know if I can be of further assistance have a great day!
Thanks a lot Eastwood for canceling my order without so much as a phone call. Your automated email said it’s for customer security. It’s the same information I used to place my last order so what’s the problem? Now I have an angry customer on my hands. Thanks a lot.
Business response:
Hello Andy, We do have a security software in place. I do apologize your order was cancelled. We sent an email to verify your information and we did not get a response back. Please let me know if I can be of further assistance.
Was ready to make about a $1700 purchase until I talked to their customer service rep who acts like I was the biggest inconvenience she’s ever dealt with. I was literally just asking if there was any additional items I needed to purchase for the product and all she kept saying was “did you check the instructions?” NO!! I explained to her, twice, that I’ve never blasted before and just wanted to make sure I ordered what was needed. I don’t have the time to sit there and read all the instructions right now. It’s just faster to... read more
Business response:
Hello Michael, I do apologize for the service you received. I you can email me at help@eastwood.com with the subject line FACEBOOK review and provide the phone number you called from I would be more than happy to look into this experience for you.
Months ago I ordered a sheet metal brake and some tongs because I had intended to fabricate patches for the rusted out front fenders of my 2006 F350. Once I received the items, I decided that making the patches was beyond my capabilities. I ordered replacement fenders from another vendor and requested a return authorization from Eastwood, which I received. However after at least 3 inquiries about my refund, I have yet to receive it. The returned items were received by Eastwood as UPS tracking shows. My next step will be to ... read more
Business response:
Hello Phil, I see that your PayPal account has been refunded. I do apologize for the delay. Please let me know if you need any further assistance.
I orderd some panel flange pliers a week ago they were supposed to be here on Sunday and it seems that my whole order has just dropped off the face of the Earth haven't been able to track it or find it for that matter for 2 days and it was supposed to be here two days ago I don't think I'll be ordering from Eastwood anymore.
Business response:
Hello Steven, Sorry for the late reply I see that your order was delivered 12/23. Did you get your order?
Eastwood is the worst place to buy stuff for a business. They have horrible customer service when trying to open an account for my job. They do not email back and are rude when they finally do. I've been trying to buy 20+ table for over 8 months now. I guess they do not want my business.
Business response:
Hello Brandie, Thank you for your review. I see here that we sent you a quote in August for your accounts payable department to contact us. You did forward an application for open account last month. I do apologize at this time we are still waiting for your references to reply back to us. We will try to reach out to them again for an update.
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,659 reviews.
When is The Eastwood Company open?
The Eastwood Company is closed now. It will open tomorrow at 8:00 a.m.