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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Did not get a full quart of paint.
Well..they asked for it repeatedly..so here it is!! This will be the second time I purchase from Eastwood..the first and the last..I was given a first time customer discount code and although it showed valid when entered at checkout when the transaction went through it did not credit it to me. I immediately used their customer support link and sent a message explaining what happened and asked it be made right. I never received a response but I did receive a request to review and rate my experience a few days later. I decid... read more
Business response:
Hello Denny, I do not see an order associated with your name,. I also can not locate an email. Please reach out to us at help@eastwood.com and we would be more than happy to assist you with your concerns.
RecommendedOverall easy purchase however they lie on shipping. When placing my order it states would be delivered Sunday 8/21 (later than I wanted but would work) after the order went through it now states Wednesday 8/24. This screws up my project time line. Had I known this I would have gone to someone else. Horrible on their part!!! Not sure if I will trust them a second time.
Ordered a tool combo, on the page for the item it was written that it was in stock and ships direct from the manufacturer, delivery in 7-10 business days. 9 days in the order still says "processing", I contacted Eastwood and after sitting on hold 30 minutes I was told they would contact the manufacturer. Great. Response after that is the item is out of stock and not expected until August 12th. Order confirmed June 22 for reference. Do not tell me it is in stock and has a 7-10 day delivery.
Business response:
Hello Devin, We are so sorry for this mix up. Regrettably for items which ship directly from the manufacturer (as displayed on the product page on our website) we rely on information from the vendor regarding their inventory levels. We are continuously working with our vendors to improve the accuracy of this information and ensure frequent updates to prevent this confusion in the future. We appreciate you reaching out to let us know your feedback. I see your order is still open - if you do not wish to wait, please let us kno... read more
Order was placed and no shipping information was given. Have not received anything in regards to the purchase. Credit card shows payment. It has been 5 business days so far.
Business response:
Hi Chris! We are so sorry for any inconvenience. Your order did ship - if you did not receive the shipped notification, please check spam or junk folders with your email provider. Additionally, we recommend whitelisting our email address to prevent email notifications from being unintentionally blocked by your email provider. Tracking shows your order was delivered yesterday - if you did not receive it please contact us privately and we can assist you further. Additionally, the delivery option selected for your order was Fed... read more
Absolute terrible customer service. This is not my first bad experience with Eastwood but most definitely going to be my last! Placed an order on June 6th for a set of race ramps that we’re supposedly in stock. Showed in stock on website and called to verify that they were before I placed my order. I was told they were in stock and would ship in 7-10 business days. Over the last 2.5 weeks I have received ZERO emails with a order confirmation, shipping update, or anything. Today I called for the third time and was told that w... read more
Business response:
We are so sorry for the miscommunication on our part. Sadly the vendor did not inform us they did not have the item you ordered in stock until after we asked them for an update for your order. We appreciate your feedback and will work harder to improve vendor updates regarding inventory status for products that ship directly from the manufacturer.
Was about to buy the spot welder kit. 30$ after discount code, cool, then 15$ TO SHIP A LITTLE BOX!?!? Y’all are out of your minds! I know you guys have no control over that but come on! In the days of Amazon prime internet stores better step their game up on shipping. Work out free shipping PERIOD! Don’t need to spend $100 for free shipping. I’ll order the kit through Amazon. Thanks.
Business response:
We apologise for any inconvenience. As mentioned, we, unfortunately, have no control over this - nationwide shipping costs have increased. Rather than increase the cost of our products like many other retailers, we post transparent shipping costs. We re constantly offering promotions so be sure to keep an eye out for any free shipping offers we may have soon!
RecommendedI had 2 defective aerosol cans and unfortunately the defective product will result in me having to pay to sand blast off the defective product because I didn't want to receive a replacement of more defective product. Brianna from Eastwood's Customer Service and Zach from Eastwood's Technical Service departments worked with me to understand the problem I had AND provide me with a viable alternative solution. Yep, it was unfortunate that the product was defective but I couldn't have asked for better customer service to resolve... read more
repair your own welders, knowledgeable customer support, and when you say you will call back actually call back.
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,841 reviews.
When is The Eastwood Company open?
The Eastwood Company is closed now. It will open tomorrow at 8:00 a.m.