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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I recently ordered a Jet shear. After waiting over a month for it to ship I received an email from Eastwood telling me my order was canceled due to a mistake on pricing. Their advertised price was the same as numerous other companies. I will never order from them again.
Business response:
Hello Stew, Thank you for your review, We recently had an error with JET orders regarding prices and unfortunately the vendor did cancel these orders. I do apologize about the misunderstanding. Please let me know if you need any further assistance.
So to start have purchased a lot from Eastwood then the last few months it has slowly gotten worse till now. I will not ever buy from them again. I ordered an air compressor from them on 9/16 and it said ships in 48hrs on the product. so i never got any emails for tracking never got billed so I called back a week later they said don't have any information on it cause there not handling it. whatever that means. another week goes but same BS.finally after 3 weeks I call I'm furious cause now I have been billed with no notifica... read more
Hi I don’t know who will be answering this message but I just wanted to express an unhappy experience I bought a tungsten grinder for welding and it worked for like a week and then it crapped out and wouldn’t work I went back and exchanged it and they gave me was supposed to be a new one and then that one ended up not working so I went back today and their best solution was to refund my money because they didn’t want to deal with it again and I feel upset because that was my first experience buying an Eastwood product and I ... read more
Business response:
Thank you for your review Morgan, May I ask what store you visited? I have not heard of these issues with our tungsten grinder. I would be happy to look into what happened.
Nearly impossible to get assistance or customer support. I purchased a TIG200 Digital several years ago, mostly a good welder with one exception, the foot pedal is terrible! It has two settings, the first half inch of travel will start the arc, and the rest of the travel is max amps based on the settings. I have news for the folks at Eastwood, Tig welding foot pedals are supposed to allow the operator to vary the amps by using the foot pedal! If not a simple switch would work.
3 days ago I made the purchase on your website, the payment was made but the order was never taken, I have tried to communicate with you by all means, I have sent emails, I have written to all your social networks but I have never received a response. They really appear to be a very serious company but they show the opposite. I can understand that your website has problems but it is unacceptable that you do not give a solution to your customers for a mistake that you made. I am really disappointed.
Business response:
Good Morning, I do not see any orders here placed for you. If an order was not made then no payment would have been taken. At times if you try to place an order your bank may hold the funds. This will show as a pending charge. These need to be addressed with your bank. Sorry for the confusion. Please let me know if you need any further assistance.
absolute worst place that I've tried purchasing tools from. ordered tools that were in stock, ready to ship according to the guy I talked to on the phone. days later, still nothing as far as shipping etc... call in again and said oh those parts are on a security hold. wait for the email to verify. days later, no email. call back and on hold for 25 minutes waiting on a lady to get verification a supervisor. first time purchasing from these people and most definitely my last. oh and I'm still waiting
Business response:
Hey Mike, I do apologize that your order was delayed. I will look in to why this happened. Most orders do ship with in 24 business hours. I apologize we missed the mark here for you. Please let me know if you need any further assistance.
Received my brand new welder Friday, missing the wing nut on the inside to hold the mig gun in place. Still almost a week later still can’t use it. 3 emails and numerous calls to customer service no answer.
Business response:
Good Morning TJ, I see that we sent you out the missing Wing nut. If you did not get it please let me know and I will get one right out to you.
I have called and emailed multiple times trying to get an invoice for my order I placed over a month ago. Still haven't received an invoice or the rest of my order. This is the last time I will order anything from Eastwood. Do not recommend ordering anything from Eastwood.
Business response:
Hello Zachary, i see we sent the email 5/26 and 5/27. I will resend it again. I will respond in email to make sure you get it.
May 5th placed our order, called later to find out why there wasn't an update and they told us that the item was on backorder. Called again after a month, they stated it would be in stock on June 16th and if I didn't get confirmation then that it was shipped to call them back. Called them back today and all they said is that the distributor wouldn't get it shipped til July 23. Mind you we contacted the distributor and complained about Eastwood and they stated that we needed to contact Eastwood about our order. Mind you they ... read more
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,841 reviews.
When is The Eastwood Company open?
The Eastwood Company is closed now. It will open tomorrow at 8:00 a.m.