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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Tried to place an order on line they wouldn't allow my order to go through took 3 calls to get through to Customer service and was advised I would have to call back and place my order for a panel prep tool. order#E022227622 wasn't a big order but wanted to see how the company was to order from. Not impressed
Business response:
Hello Darren, Thank you for taking your time to leave a review. I do apologize for the inconvenience. We do have security software in place that help protect our customers from fraudulent orders. The system is not perfect and we do have a few bumps to address. We are working towards getting the issues addressed. You are always welcome to call us at 1-800-343-9353 and we would be more than happy to assist in getting your order placed for you.
talk to there customer service and you'll know why.
Business response:
Thank you Jay, I do apologize that your experience with us did not meet your standards. If you can email in to help@eastwood.com with more details I would be happy to look into your interaction with us. Have a great Holiday season.
Been lied to about when it was getting shipped to me,been sent to 3 different states all around me, was going to by a plasma cutter from them but after this I will walk in a store and pay more money and buy better stuff,enough of Eastwood for me my first and last time
Business response:
Hello David, Thank you for your review. I am not able to locate an order for you. Usually shipping times are 4-8 business days. This time can be a little delayed due to the holiday season. Please let me know if you need any further assistance.
customer service sucks I have been waiting for an order for almost a year can't get an answer. when they say they will check it out and get back to you that means never. I'm going to have to fight for a refund I guess. place should go out of business.
Business response:
Hello CT, Thank you for your review. I am not able to locate an order with your name do you have an order number and I would be more than happy to look into this for you. You can also call us at 1-800-343-9353.
worst customer service I've ever dealt with. Save yourself the time and hassle and shop else where. Their communication is terrible. Takes months to get "instock items" shipped then any issues with product is taking months to get return shipping handled and months to get a refund. I recommend nobody spend your time or money here. It all a waste of time!
Business response:
Thank you Shane for the review. I was able to locate your order. I do see you ordered a item that ships direct from the vendor. The vendor has agreed to refund you we are currently waiting on the refund. As soon as we have received it we will issue it right out to you. I do apologize for the delay and inconvenience. Please know we are working hard to get this resolved for you as quickly as possible.
I just contacted customer service to ask some questions and got some one that was extremely rude and rushed me off the phone. I understand phone lines are probably super busy but "wow"is the only word to describe.
Business response:
Thank you for your review, Can you please email in to help@eastwood.com with subject ATTN Kelley, with your phone number and I will be happy to look into this for you. I look forward to assisting you with your concern.
The employees here harass people that don’t agree with them
Terrible customer service. Sent emailed a code for $15.00 off it would not take in their system. Kept saying invalid. Found one online for $20 and it was accepted by their ordering system. They will not honor it. Told me it expired in 2019. Which it did not. And conveniently they wait until after they ship before they get back to you so you cannot cancel the order. Charge way to much for shipping too. All shipping should be free.
Business response:
Hello Karen, Hope your having a great day! Thank you for your review, I do see that the code you are using expired in 2019. As a courtesy I have refunded you $20 to make up for wat the coupon would have taken off. We currently do not post coupon codes on the web. The best place to find these discounts is our web page. I do apologize about the inconvenience. Please let me know if you need any further assistance.
definitely had problems with products. really not a good company to deal with especially just read the reviews of others just like me
Business response:
Hello Kevin, Thank you for the review. If you can elaborate on the problems you experienced we would be more than happy to assist you in resolving them. You can reply to this thread or email us at help@eastwood.com with a subject of attn Kelley
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,659 reviews.
When is The Eastwood Company open?
The Eastwood Company is closed now. It will open tomorrow at 8:00 a.m.