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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
sorriest company I have ever ordered from, I ordered a welder 2 weeks ago and they still haven't shipped it, every time I call same answer,no idea when it will be shipped and my credit card is locked in and can't cancel the order.I don't think there is an Eastwood welder, just think they take your money
Ordered a Rotisserie a month ago, still don’t have and all customer service does is sends emails saying my order has shipped.
Don’t read emails, just make promises, then when they actually read emails, and make you think their an amazing company to acctually stand by their machines and dealers, just for them to acctually finally read the email and back out of everything promised, I was fully honest with my situation from the first email and they just apparently didn’t read it
Business response:
Hello Courtney, Thank you for the feed back. I have reviewed your emails, We are replacing your unit under warranty. All we are waiting on is for the unit to be returned to us so that we can replace it for you. I will respond to your original email to resolve this for you.
having the equipment they sell you would be nice and someone to take care of the issue in a timely matter. or even being told the truth when someone finally answers the phone.
Business response:
Hello Tommy, Thank you for the feedback, We do have many items in stock. If you still have no received your order you can send us a private message and I would be happy to assist you.
First, placed order, card charged. Still said all items in cart and to place order. I pushed the place order and realized card charged two times. Two pending charges @$2000 each. This was Saturday. It is now Thursday and I have called. Been advised that the charges would be reversed. Been told to place order again and it would go through, as the order NEVER went through the first two times. Now I have 6000 charged to my card, and today another pending charge for the amount of $265. I am completely livid with the lac... read more
Business response:
Hello Daye, I apologize for the issues that you are experiencing with the website. We recently just upgraded our software and are currently working through the setup growing pains. We appreciate you taking the time to report these issues. They were submitted to our IT department and are being addressed. When it comes to the pending charges, our bank does authorize your card the moment you place your order with us. The first two orders that did not make it through our system would have had authorizations created for them. Th... read more
I think it’s rude to solicit on people’s Facebook,business must be that bad to stoop this low to peddle bs on here
Such a runaround trying to get my mig 175 fixed or at least problem solved. Getting power back through the gun even when the trigger is not depressed. Can’t seem to solve the problem nor can they. Sent me a repair manual with no information about my problem. So frustrated.
Business response:
Thank you for the feedback, I do see your unit is out of warranty. Seems to be a board issue with the problem you are describing. I will send you a private message to get this resolved for you.
I called to see where my package was this morning. It was supposed to be here Sunday. Then the customer service representative named Debbie thought she put me on hold, then started swearing while she thought she put me on hold. This is the first and LAST time I ever place a order with Eastwood!!!!
Business response:
Hello Jeremy, We were made aware of this matter and have addressed the issue. We do apologize for the way that your matter was handled. We will make sure this never happens again.
I've bought 2 175 mig welders and a versacut 60 plasma cutter+ex large hood...and I just ordered a new 180 mig but am stopping my order because for months I have been trying to get parts for a 175 mig with no luck at all...so why buy eastwood if you can't get parts down the line to fix them....sorry eastwood won't be buying anything else..thats for sure
Business response:
Good Morning C.J. I do apologize that you are having trouble getting parts. We do offer a wide variety of parts to support units once the warranty has expired. Do you know the part you need? I would be more than happy to get it out to you.
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,841 reviews.
When is The Eastwood Company open?
The Eastwood Company is closed now. It will open tomorrow at 8:00 a.m.