The Edge Fitness Clubs

Carlos A. 

on Yelp

12 years ago

Nice place but they charge to much for busy machines kids care is terrible first. Time bring mi child 18 months old after 20 minutes I see him walking around they don't. Have idea. How scape from there be carful I almost get. Heart attack 

Ali J. 

on Yelp

12 years ago

Honestly, it is a nice gym inside, but the company is just awful. Also, their customer service is so bad! I am a student and they told me that I only had two options to sign up for a year or 2 years. They forgot to mention that they did have a 3 month student plan which is what I was looking for(which I found out after I signed up for a year). So I signed up and when my year was up they didn't mention it or tell me anything and started charging me monthly, which was more then what I was originally paying for and when I calle... read more

Rachel M. 

on Yelp

12 years ago

Attention!! This club sends out scam-like emails to try and caputre additional monies they claim to be "past due" while trying to re-committ you to their club. Today (and several other times in the last 3 years) I have received emails like the one below. Today, I received an email from Danielle Desroiser, telling me my membership is past due. This is not the case, as I moved to California 4 years ago, and left with a $0 balance. After I told her that I did not owe money, and I live in CA, she said "All Set" .. Like sh... read more

Burning H. 

on Yelp

12 years ago

I used to work for this company. I thought it was a great place to be especially since I have a passion to train and stay in shape. Well the first day of work wasn't so bad but the next day and so on got worse and worse. The whole company with the exception of the three owner partners, does nothing but talk bad about you behind your back. It's even worse for all of you customers. To any of you who read this that are over weight they will bash you as soon as you walk away. On top of it all, if you ever change your information... read more

Babur W. 

on Yelp

12 years ago

$$ Scheme. Cannot Cancel Edge Fitness Membership. Automatic Renewal. The Edge "is not responsible for payments". You will have to call another company, who will make it Very Difficult to cancel. In my experience, too, the staff is 1). Uninterested and Incompetent, 2). Condescending and Superior. Go if you know you want a good grungy gym nearby, just please remember you Cannot Cancel unless you mail/email proof that you've moved 15 miles from any Edge Fitness location (always expanding to entrap new members), and that you... read more

Danielle S. 

on Yelp

12 years ago

I paid for a one year membership upfront because I know how hard it is to get out of contracts. Also, what most of you don't know is that when your membership automatically renews, your rate goes up to $26. per month. My issue is that the treadmills always have issues. It's a good bet that if a treadmill is available, it's because it's broken. Also, the parking and crowding is an issue also, but I can go during the day to avoid that issue. on the plus side, they have everything you need and keep it nice and clean. 

Daniel B. 

on Yelp

13 years ago

When signing up be VERY careful and listen closly because if you;re not attentive you'll be auto billed asd auto-billed no matter you object to, I went in weeks ago to stop paying for trainer sessions and was told I had one more session on my last payment. Isaid Iwant no more after that. So a bill shows up on my credit card for another $218.00. I went in to complain about this and was told something I believe to be completely different from what I was told three weeks ago, So it looks like I'm stuck. There's somethin... read more

Delma S. 

on Yelp

13 years ago

I've been a member of The Edge going on three years now. I regularly go to the one in Stratford and I am pleased with the service there. The staff is extremely friendly and welcoming. However, the same cannot be said for the location in Fairfield. The staff is extremely rude and unprofessional. I had an incident at their "juice bar" where I wanted to order a protein shake - the two gentlemen there stared at me like I was an idiot for ordering that. On top of that, neither of them knew how to make the shake. It took a third... read more

Steve D. 

on Yelp

13 years ago

My wife and I joined and then she couldn't go because of health problems. Not once did either of us use the facilities. I tried to cancel. They said no because I had agreed to a one year contract. It ended up costing me over $5,000. Any c ompany that would do that does not care about its customers. I am astonished that they are co popular. Planet Fitness for me!