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The Edge Fitness Clubs
- Gyms
- Fairfield, CT
About this business
Location details
500 Kings Hwy Cutoff, Fairfield, CT, 06824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
If there were negative stars I would use them!!! My son signed up to work out at the club for the summer to prepare for his first football season in college. The club made him sign an agreement to use their personal trainers. Overall the personal trainer was great but when it came to canceling the contract the club claimed it could only be done in person and with the manager who was never around to complete this transaction. As a result by the time my son connected with the manager, it was "too late" to avoid the next mo... read more
This relates to the gym in Greenwich. Great place and great trainers. My issue is that they automatically charge my credit card $1600 to renew the training sessions about 6 weeks in advance. they do this every year and it pisses me off every year. This year, I decided to talk to the mgr about it, and after about 3 weeks of trying to reach him, he called me back and said their policy was to not refund anything for any reason. The only way that money would be refunded is they made a mistake. That the contract I signed ye... read more
Other locations are fine - I used to go to the Fairfield Edge out of the convenience of it being in my hometown. They're nothing but a rip off and all about sales. Don't fall for it. All they see are $$$, they could care less about your well being. If they can find a way to sneak in 'service charges' for ANYTHING they will. Scammers!
Tried to cancel my membership but was told I have to pay for an additional month of not using the gym because there's a 30 day notice period. Absolute shady business practice and clear way of trying to get as much money from me as possible. Will not come back and will not recommend.
Business response:
I apologize for the issues you are having. Please message me directly so we can ensure the problem is handled correctly, thank you!
I only went to the Edge Fitness twice. Although it was a nice facility, after only going twice (within my first week) I was no longer able to make it there. When signing up, I informed the female employee that I planned on going until january or so and she said it would be no problem and that all I had to do was call up and cancel it.... So now, as a broke college kid I was lied too and am being told I have to pay almost $250 for my annual contract that I did not even know existed. Thinking about this makes me want to cry... read more
Business response:
Hi Tyler, I understand your frustration and would like to help the best way I can. Please private message us so we can further assist you. Thank you!
Great trainer. Manager incompetent, and shamelessly dishonest about the terms for terminating my membership.
My daughter while in High School joined the Edge despite my warnings about some of their history and billing practices. Knowing she was going off to college in the fall, we approached the club to give them their 2 month notice to cancel membership when you go off to college. We tried to do this, were passed off by the front desk. We sent notices to their billing department, to no avail. My daughter is 3 months into college and trying to cope with studies and a new life, she is receiving almost daily harassing emails and phon... read more
Business response:
Hi Richard, we are sorry to hear you and your daughter have had a tough time canceling. Please feel free to message us so we can better assist you. Thank you.
I find it interesting that The Fitness Edge sent me an email asking me for a Review! I was a member there for several years, but finally had to quit. In fact I quit without notice and was Not charged for the additional month they usually tack on. I was so angry I was steaming. I had once again tried to do a work out at an overcrowded facility. They keep the memberships low by selling an infinite number of them with lots of specials for school vacations. With a 300 car lot you Quite often cannot find a place to park. Oft... read more
Business response:
Hi Clarise, We apologize that you had had this encounter with two other members. I know you have canceled your membership but we would be happy to offer you another guest pass to give us another shot. If this is something you are interested in please feel free to direct message us. Thank you.
Very unhappy with my experience here. The parking lot is always crowded and often hard to even find a spot. The staff is very rude and the group exercise classes are boring and repetitive. They also charge you with a bunch of hidden fees and when you try to quit they make you send in a written letter and charge you for an extra month. I definitely would not recommend this gym at all.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.4 star rating with 1,017 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 11:00 p.m.