The Edge Fitness Clubs

Nancy F. 

on Yelp

10 years ago

I recently had an accident at the trumbull fitness gym. Machine was out of order with no sign on it. I was bleeding under my chin and on knees. Members came to my assistance. One member walked me downstairs to get assistance. One trainer was in her office. (she said she was a trainer for more than 10 years at another gym). I told her I was hurt and needed ice. She brought me to the smoothie counter where one other trainer was busy making smoothies. She gave me a baggie of ice cubes and sent me on my way. I was a lit... read more

Rusty T. 

on Yelp

10 years ago

It is really hard to cancel your membership. My wife and I got military orders to PCS to another state. I couldn't cancel at the gym, and they refer me to a financial company. That's funny how you can sign up there, but can't cancel there. I contacted them, they sent me a confirmation. The automatic billing for the final payment didn't process, and my contact information didn't work because I had just moved. So they actually kept the account open, kept accruing dues and fees, and sent my account to collections, who is now th... read more

Kay T. 

on Yelp

10 years ago

While this is a nice gym and all the ridiculous hoops they make you jump through to quit are really unnecessary. It should be the customers choice as to when and why they want to cancel their membership, the only "allowed" reasons to cancel the membership are if you move too far away from an edge club or if you have a permanent medical condition and you need official paperwork to prove both situations. This just isn't right. They are many life events that happen to people that they should not have to deal with this pain in t... read more

Sarah P. 

on Yelp

10 years ago

UPDATE: After posting this review, I received a response through the Better Business Bureau from The Edge and the matter has been closed. While I will not be returning as a member, the quick turnaround from this escalation is much appreciated. After being sold on a plan where I can cancel with 30 days notice, and going through the contract with the person who sold it to me on that day, I am now being told I can't cancel. ABC Financial agreed that based on how they were told to explain the plans, and what was written on m... read more

M W. 

on Yelp

10 years ago

Great facility great equipment and friendly staff .... BUT, in the last year or so they have been recruiting members at breakneck speed causing overcrowding, frequent damage to machines, and people driving for 15 minutes to try (key word) to find parking. If your looking for a quick in and out and want to spend more time working out and less time waiting for machines, visit in off hours if possible or join a different gym. 

Maureen M. 

on Yelp

10 years ago

Don't bother. No matter what time of day it is, you CANNOT get a parking spot or machine once you are inside. I just went at 7:15 pm and I circled their giant parking lot three times and couldn't find a spot. Cars are lined up on the side street and behind the building. It's ridiculous and I'm fed up. Managers and corporate don't seem to care. A paying customer who can't even get into the gym... 

Mike S. 

on Yelp

10 years ago

It's a big gym so you need to accept certain things. A. The staff are going to be socially inept turds to anyone but their friends. B. It's going to be crowded to the point of being unusable during peak times. C. The cancellation policy is going to be borderline illegal. D. No one is going to have a molecule of gym etiquette. But of course, E. it's actually a pretty good gym when it's all said and done. All of these things are true about the Fairfield Edge. They made me go home and get my membership agreement twice because... read more

Mary W. 

on Yelp

10 years ago

This place is terrible. Every time I go with my girlfriends all the trainers and staff there look at us and check us out. The guys are always whispering and pointing and the girls are always clearly making smart remarks and judgements. The members there for the most part are awful to. The low prices bring in low class clientele. I tried the other gyms like Norwalk and even spoke to the manager Jason there who at first seemed very professional but then started going on about how he agrees but management refuses to hire better... read more

Cynthia C. 

on Yelp

10 years ago

I have been working out here regularly for 3 years with no complaints. Had misfortune to go out to my car and find passenger window smashed and purse that was under the seat gone. Cash, drivers license, and credit cards gone. Staff were completely unsympathetic and did not even offer me a glass of water despite my distress. Police officer told me theft is a regular occurrence at this gym. Very few cameras in the parking lot. No security guard. Next day I went to speak to manager and she said she was not working previ... read more