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The Edge Fitness Clubs
- Gyms
- Fairfield, CT
About this business
Location details
500 Kings Hwy Cutoff, Fairfield, CT, 06824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
The Edge Fitness could be okay. This location is large and has a lot of potential. The problems? They way over register their members. Okay, I get that, but there is nowhere to park whatsoever if you plan on going after work. Okay, well they have other gyms besides this location. Those are overbooked too... Once you find parking, you'll get inside and you want to go lift weights, great, except that NO ONE puts them back on the rack. Good luck finding the weights you want. Okay, well you can run instead, except that there a... read more
UPDATE: I have cancelled my membership by emailing customercare@abcfinancial.com and sent them a copy of my original contract with the email. They have replied and it appears there is no hidden fee for canceling with the 30 days notice I agreed to in my original contract. I should have one more payment and two months membership left. I'll let you know if the last dip they take off my credit card is correct. ABC billing is horrendous. They are rude and when they don't want to fix a mistake in billing they just put you on h... read more
Beware some of the locations and their management teams engage in the practice of auto schedule private fitness sessions, and after 8 no shows they book another 8 and the scam goes on. This is particularly effective against the silver slippers program for the elderly, my mother 86 ( unbeknown to her mysteriously booked Her 1 on 1 sessions with a Poeloties instructor and after 8 no show Fitness Edge AKA edge fitness book another 8 sessions on her credit card. When confronted the manger at the Old Greenwich location told her ... read more
Everything they say is true. I used to buy blocks of training sessions this way I didn't have to worry about the 30 day cancellation clause. This worked fine for me for a few years. All of a sudden I was told the price on out right purchases of blocks had increased and to get the same rate I needed to pay thru ABC Financial. Big mistake, got caught in the 30 day cancellation fee twice even though I thought i had cancelled on time. Then I purchased a block of Pilates thinking this would be the better way to go-wrong again... read more
Absolutely the worst customer service. Unfortunately, you're locked into their contract, and there is no way of getting out. I joined other gyms, as I could never find parking, or equipment (sure, there's so much equipment, but if you have a plan in mind of what you wanted to work on or use, and the equipment isn't available and you're waiting forever). Yeah, sure.. it's upgrade, has a cinema which i think everyone could live with out. It's just always packed. I tried TWO DIFFERENT locations in ONE NIGHT... Trumbull then Ham... read more
Their billing company is AWFUL. Extra charges and higher fees magically on your credit card bill! The manager erika never has a smile on her face, along with many of the other workers. They are rude and impersonal. The only members who actually probably enjoy their exsistance are the juice heads that flirt with the female workers. For workers that basically see the same people everyday (their paying members) you would think they would be a little more friendly. When I wake up at 5 am and go there, I dread seeing Virginia and... read more
Business response:
Hi Shannon, Thank you for bringing these issues to our attention. We don't like seeing our customers having a negative experience and we would like to do the best we can to fix this for you. We are notifying corporate about the billing issues and customer satisfaction is a top priority for us as well. Thank you for your suggestions and we hope to see you back soon!.
I'm currently a member of Planet Fitness and overall I like their services and price. I was thinking of canceling my PF membership and joining The Edge due to all the classes and lots more equipment they have but all these reviews (especially the ones about their billing issues) are scaring me. I think I'll stick with PF just to be sure my bank account or credit card isn't maxed out by The Edge if their billing practices are THAT bad.
Business response:
Hi Ozzy, We are sorry to hear that you are hesitant to try us out,due to reviews you have heard. The good news is you can come one day absolutely free and speak with an Edge team member to get all the information you need about the club straight from the source. We hope to see you soon!
I just want to say I got frustrated calling for certain membership advisor and one of them name Kelly keeps pushing for me to speak to her as if she wants to get the commission or credit for it . She's very annoying I kept asking for cafe and she keeps saying she doesn't work their when I spoke to the young lady (cafe) recently . I'm tired of calling and every time Kelly picks up she doesn't know who I'm talking bout . Then recently she gave me an attitude as if I was some delusional person calling asking for a random person... read more
SHADY CUSTOMER SERVICE! (would give 0 stars if i could). am a college student and local to edge fairfield. - I clearly told the woman upon signup that i am only in school for 9 mo. to which she replied "no problem, cancel at any time" (and steered me away from the 8mo 'student contract)- turns out I'm in a 12 mo. contract plus start up and yearly member fees. (Its kind of hard to read my agreement when its behind a computer screen of a misinformed/deceptive staff members desk) -Also, I've been back and forth trying to ... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.5 star rating with 978 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 11:00 p.m.