The Edge Fitness Clubs

Ingrid S. 

on Yelp

10 years ago

UNFAIR BILLING PRACTICES GOUGE LOYAL CLIENTS I've been a loyal member of the Edge Norwalk for many years, dating back to when there was a women's Fitness Edge in Westport. I've had the good fortune to work with an amazing trainer, and have remained loyal to the club for this reason. But the billing structure and corporate practices are designed to guarantee a revenue stream with ZERO regard for what's fair and what's right for loyal clients. In late July, I was forced to temporarily relocated 300 miles away. I did not... read more

Hal F. 

on Yelp

10 years ago

The gym is fine for a large size place to workout. My huge issue is that I like to listen to my music while I work out. Unfortunately while they claim to have wifi and you get full bars on your phone, the fact is there is no working wifi. I've asked about it and it's always the same Either we don't know what you're talking about or that was supposed to have been fixed or I'll let them know Just plain bad. 

Jim R. 

on Yelp

10 years ago

There must be an absentee owner because the staff doesn't treat customers well. The staff makes all their money with private training sessions and couldn't care less about you if you're not training with them. When you sign up, they give you a free training session, during which you'll do almost no training and get a high-pressure sales pitch for privates. The gym is always cold, even in the winter, and the HVAC system is always drafting two high-traffic areas. I go because it's convenient. If you join, just recognize you're... read more

Elisabeth S. 

on Yelp

10 years ago

Absolutely awful business. I have never signed a contract, yet I have been charged monthly for 8 months now. The gym cards show no activity. The manager wont admit her mistake & corporate cant be bothered to call me back. I have spoken to 5 different people now all basically saying "i dont know". It has been 8 months of paying for TWO accounts and they wont even CANCEL the membership. I am not even asking for the 100s already paid back! Dont trust a word they say, they are just looking for a commission. 

Antoinette V. 

on Yelp

10 years ago

Overall, my experience here has been positive. Good yoga classes, nice facilities, helpful staff. My 2-year-old son attends the childcare, and he has always enjoyed his time there. The one time I walked in to find him crying, he was sitting on someone's lap, which was wonderful to see. Earlier this week, though, I was appalled to see how the toddlers in the babysitting room were treated. There were two sobbing toddler splayed out on the floor, while the staff was lolling about, playing on their phones. My son was fine (than... read more

Matt H. 

on Yelp

10 years ago

Hate this gym. The second they see a new person walk in their sales staff is like sharks smelling blood in the water. They'll do or say anything to get your credit card on file...don't even try to cancel if you have to, and make sure you read the fine print when you're signing the contract. Their customer service is more difficult to deal with than any other I've encountered. I joined the gym knowing I would be be moving before the year long contract was completed and was completely upfront about this. Their salesman Jeremy ... read more

Kay A. 

on Yelp

11 years ago

It took me 3 MONTHS to cancel my membership. The gym is dirty and smelly, and they WILL NOT let you cancel without first going into the club to notify them, then calling a number and waiting on hold forever, then begging for them to let you cancel, but then they tell you you have to email a card which you were supposed to complete at the club, but that's not what the club said. So now I have to wait another term so they get even more of my money, and so it goes .... DONT JOIN! 

Rosemary Greco A. 

on Yelp

11 years ago

I'm not very happy with this gym. My car was just broken into in their parking lot around 8 pm at night. There are lights out in the parking lot but the lighting is very dim. I feel unsafe. I will join another gym. 

John W. 

on Yelp

11 years ago

Don't even bother. Cancellation policy has to be the worst customer experience I have ever had. Gym is crap and not worth the nightmare of dealing with their customer service.