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The Edge Fitness Clubs
- Gyms
- Norwalk, CT
About this business
Location details
542 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Absolutely awful business. I have never signed a contract, yet I have been charged monthly for 8 months now. The gym cards show no activity. The manager wont admit her mistake & corporate cant be bothered to call me back. I have spoken to 5 different people now all basically saying "i dont know". It has been 8 months of paying for TWO accounts and they wont even CANCEL the membership. I am not even asking for the 100s already paid back! Dont trust a word they say, they are just looking for a commission.
Business response:
Hi Elisabeth, I am sorry to hear about this. We would like to help you with this matter please private message us so we can fix this issue for you. Thank you!
Overall, my experience here has been positive. Good yoga classes, nice facilities, helpful staff. My 2-year-old son attends the childcare, and he has always enjoyed his time there. The one time I walked in to find him crying, he was sitting on someone's lap, which was wonderful to see. Earlier this week, though, I was appalled to see how the toddlers in the babysitting room were treated. There were two sobbing toddler splayed out on the floor, while the staff was lolling about, playing on their phones. My son was fine (than... read more
Hate this gym. The second they see a new person walk in their sales staff is like sharks smelling blood in the water. They'll do or say anything to get your credit card on file...don't even try to cancel if you have to, and make sure you read the fine print when you're signing the contract. Their customer service is more difficult to deal with than any other I've encountered. I joined the gym knowing I would be be moving before the year long contract was completed and was completely upfront about this. Their salesman Jeremy ... read more
It took me 3 MONTHS to cancel my membership. The gym is dirty and smelly, and they WILL NOT let you cancel without first going into the club to notify them, then calling a number and waiting on hold forever, then begging for them to let you cancel, but then they tell you you have to email a card which you were supposed to complete at the club, but that's not what the club said. So now I have to wait another term so they get even more of my money, and so it goes .... DONT JOIN!
I'm not very happy with this gym. My car was just broken into in their parking lot around 8 pm at night. There are lights out in the parking lot but the lighting is very dim. I feel unsafe. I will join another gym.
Don't even bother. Cancellation policy has to be the worst customer experience I have ever had. Gym is crap and not worth the nightmare of dealing with their customer service.
Business response:
Hi Matthew, we are sorry to hear that you're leaving us, and having some problems cancelling your account. If you've already started the cancellation process please reach out to the club's general manager and they can help you sort everything out. However, if you've already done that please reach out to our corporate office at 203-319-1964. We hope to resolve this situation for you.
Good gym, narcissistic crowd. Clueless management. I asked some guy to please stop texting while "employing" the lat pulldown yesterday evening. Kid gave me attitude and refused to let me work in. Had to insist that manager intervene last night. If you're into people staring at themselves in the mirror, join. If not, there are limited options in Norwalk/Westport for people who work out in the evening.
A bit on the policy/greedy side. Just called as wife's going to be away -- a temp freeze requires 30 days notice (impossible). I offered to pay a small fee and go in her place. Nope but they would be happy to take $70 from me (ALONG w/ the $ we are paying for her for Nov when she is away.) Mgr just quoted contract terms/policy. No real interest in members; just $. Not cool. Will try somewhere else.
I would say that overall The edge is fine for a corporate fitness experience. It is clean and they have lots of equipment. I have rarely not been able to use what I want die to overcrowding. But I have had problems with the rowing machines there. To start, Concept 2 has not made the model they have for almost 20 years. These machines are very tired. When I joined I was told that all equipment is updated constantly. This is obviously not true. Secondly complaints about the machines are ignored. Many of us have complained ab... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.3 star rating with 714 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 5:00 a.m.