The Edge Fitness Clubs

Mary V. 

on Yelp

8 years ago

Zero customer service. No responses to emails. Sent 4 and did not get one back. On the phone I am told I have to call another number if I don't want to auto renew, they refuse to do it for you. Down bother with this gym. Not worth the aggravation of getting someone to assist. 

Gold C. 

on Yelp

8 years ago

Good facilities and group classes. Just don't plan on any customer service skills. Poor management and total indifference to their members. You should be ok with being simply a revenue stream for the gym. 

Andy M. 

on Yelp

8 years ago

It's hard to find gym management that cares less about its customers. To save money they actually eliminated soap dispensers in the showers and paper towels in the bathrooms. You couldn't make this up. Speak to the manager with a suggestion and see how far you get. He's either powerless or feckless--take your pick. LA Fitness offers so much more--and at 80,000 sq. ft. offers everything Fitness Edge offers and then some. 

Amber J. 

on Yelp

8 years ago

This gym is full of crooks, Andrew the manager at the time when this occurred, continuously lied to my face about how to cancel my personal training classes and would tell me they were canceled and that I wouldn't be charged but the next two months I was charged 800$ for training that was not good and that I could not afford and I even told him I was in a bad financial space and that's why I couldn't continue to do the training and I desperately needed to cancel . It was until I came in and got a copy of the contract that I ... read more

Phyllis S. 

on Yelp

8 years ago

I have been a member for years. I recently signed up for training sessions and they overcharged me. I've been trying since October to get a refund; spoke with 3 managers who all tell me they will take care of it but have not yet received my refund. It appears they are not concerned with customer satisfaction. 

Nadia T. 

on Yelp

8 years ago

AVOID SIGNING UP!!! Aside from the fact that the club gives you "non-obligation" free trials of numerous classes/training sessions, then harasses you via phone call to sign up. I signed up for a year, as a cultural exchange student (I can only stay in the country for a maximum of 2 years), I told the Membership Advisor that I may need to move to a new host family within the year. She guaranteed me a cancellation as long as I am 30 miles from the gym and call within 30 day notice period, 'helpfully' giving me ABC Financial (... read more

Christine M. 

on Yelp

8 years ago

I was born and raised in Norwalk, CT and I'm home for the holidays. Being a gym rat, I workout daily and like trying out different gyms when I'm away from home. I decided to sign up for a what I thought to be 3 day guest pass and was informed it was only a 1 day pass. Ok, I'll let that slide but your advertisement/marketing is flawed. Immediately after I sent my information to obtain a guest pass I was called by the gym. No problem until I told them that I did not live in CT. The guy asked if I had a local ID which in fact I... read more

Karen M. 

on Yelp

8 years ago

The bathrooms definetly needed renovating but the temporary bathrooms and changing areas are disgusting. Fitness Edge you should be embarrased And if say anything to management about conditions they just look at you and offer no apologies because they know you have no choice. 

Kristen B. 

on Yelp

8 years ago

I have been a member for four years. I have paid my dues on time and never missed a payment. I suffered the loss of the rest of my immediate family this year, during which I was NOT at the gym for at least 6 months. I was trying to cancel and they played tennis with me back and forth...from them to ABC Financial who "handles their memberships" And even after I had explained everything, given the fact that I additionally lost over $200 in training that I had asked to be on hold, (because they "are expired" as if they went ... read more