The Edge Fitness Clubs

Barbra U. 

on Yelp

8 years ago

I have been a member for years and have seen the gym transition many times. I like the vibe that it is a no thrills basic gym. I don't mind that they took away the towel service. I didn't mind the trailer porta-potties when they remodeled the locker rooms. But, I do take issue with the maintenance schedules. We wait weeks and sometimes months for machines to be repaired. But, if I see the maintenance repair person, I ask them to repair a particular machine and it is done that day. Making it clear that the staff does n... read more

Janice K. 

on Yelp

8 years ago

Absolutely hate this gym. I signed up and had no idea of the random maintenance fees they charged my account twice a year. The wifi in the gym never works, its so annoying, and i dont think they have enough bandwidth for the amount of people using it at once. THere is always a wait on every machine ,and the cardio equipment is so wobbly. Way to many young kids taking up space and not working out. They need to limit their customers. Way too overcrowded. 

Babette D. 

on Yelp

8 years ago

BEWARE!!! THIS PLACE IS A RIP-OFF!!! Once you join, you'll be stuck paying them forever! I signed a one-year contract in January 2016, and renewed it a year later. I tried to cancel my membership in January 2018, and they insist that I keep paying. They have been harassing me and dunning me for weeks. I reported them to the Better Business Bureau, and learned that they have an "F" rating with 101 complaints against them. I cannot continue as arthritis has made exercising painful. If I could give them no stars, I would, ... read more

Harry P. 

on Yelp

8 years ago

Gym was great, was a member for over 10 years. I moved to Chicago and the cancellation process has been painful and after three months, I'm still paying, but am told that it will stop. So, in summary, great facility, crappy customer service when it comes time to cancel a membership. 

Lesly C. 

on Yelp

8 years ago

Only join this gym if you never plan on moving or trying another gym because it's nearly impossible to cancel this membership. I left for college and tried to cancel. They asked for class schedules, tuition receipts, etc. And when I sent this information they said it wasn't valid. I've been paying for over 4 months for a membership I can't even use. They finally allowed me to cancel but say it will be over next month after they charge me one last time. Completely wrong. Customer service has been bad and I deserve my money ba... read more

Bruce F. 

on Yelp

8 years ago

The Fitness Edge clubs of Ct has very misleading billing and is very difficult to work with. The iPhone app is a very badly designed UI. Customer service is substandard better club options in the Fairfield and Westport area waiting to end my contract and say goodbye 

Blaine H. 

on Yelp

8 years ago

This gym is crap. They did everything in their power to make me join about a year ago, including but not limited to calling me at work and not letting me leave until I'd talked to almost three sales associated when I wanted to try the gym out. I joined because there was nothing else close by at the time. I've since moved away and have found it near impossible to cancel. Despite being able to join over the phone or in any location, I've had to call two locations and finding an email address for their billing department to... read more

Mary V. 

on Yelp

9 years ago

Zero customer service. No responses to emails. Sent 4 and did not get one back. On the phone I am told I have to call another number if I don't want to auto renew, they refuse to do it for you. Down bother with this gym. Not worth the aggravation of getting someone to assist. 

Gold C. 

on Yelp

9 years ago

Good facilities and group classes. Just don't plan on any customer service skills. Poor management and total indifference to their members. You should be ok with being simply a revenue stream for the gym.