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22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom
Get directionsThis is the first time I have left my mother in care. I chose The Lodge because the atmosphere was warm, friendly, professional and caring. The staff treated my mother with respect and dignity. Their approach was positive and encouraging and I felt confident in leaving her in their care. The facilities were extremely well appointed with plenty of space. There were regular daily activities and the food was first-class. I would recommend The Lodge to anyone who was seeking care for a friend or relative.
Business response:
I am so delighted with this review, Judith. Thank you so much. It was a pleasure to get to know you and your mother and I wish we could be the right place for her. Thank you and best wishes to you.
Mum was admitted here for respite almost 6 years ago and chose to stay until she died in March. Having gone in just for respite at short notice, we hadn't done extensive research into the options, but Mum couldn't have been anywhere better. Although, like all care homes, The Lodge had Covid and recruitment challenges to contend with during this period, the care was consistently person centred and genuinely caring. During Covid they facilitated my dad having daily video calls with Mum, which made a huge difference to both of ... read more
Business response:
Liz, thank you so much for your review and for bringing to the fore the difficulties we faced during the dreadful Covid era. As I have always said, Mum was a pleasure to have at The Lodge and a lot of fun.
From our first contact with The Lodge we found the management and staff to be both professional and caring. Mum experienced both understanding and friendship throughout her 5 year stay. I would recommend The Lodge without hesitation.
Business response:
Thank you very much - as I have said before, your mum was nothing but a pleasure to have known and will be much missed by us all at The Lodge. Debbie
The Lodge has become "home-from-home" for my wife. I feel secure in knowing that she is there. The care she received is first class, and everything is done in an atmosphere of calm. Activities are wonderful each day, the food is excellent, and the rooms are spacious. My wife is happy to be here!
Business response:
Thank you so very much for this review. It has been quite a journey with a great end result.
I am very happy to be a resident of The Lodge, especially with the current inflation of the cost of living - food, fuel, heating etc. I was given the choice and moved to a downstairs room, overlooking the front garden with wheelchair access to the patio. I'm very much looking forward to sitting outside when it is warm enough. Although I no longer want to join in most of the activities in my wheelchair, including trips out in the minibus. I still have a good memory and know most of the residents by name, who also join in.
Business response:
Thank you for taking the trouble to give us a review Jean - I hope for warm sunshine too and plenty of sitting outside on the benches.
Having visited a number of care homes before making our decision, we were delighted that my mother was able to stay at the Lodge. We were pleased with not only the standard of individual care, but also the feel of the Lodge and the general ambience which greets you from the outset. It is elegant, clean, well presented and well run yet it retains a distinctly relaxed and homely feel. And that comes from the top. The care home manager and office staff were warm and welcoming from the first meeting, taking a personal interest i... read more
Business response:
I am delighted with this review and I am grateful that I had the pleasure of getting to know this super family. Thank you for submitting this review and for taking the time to do so. Debbie.
The Lodge is an excellent care home. The staff are kind and caring and always friendly and efficient. The rooms and facilities are always clean and tidy. My mother had her 100th birthday in December and although the home was in lockdown, they gave her a wonderful party which made it a very special day for her. I feel confident that my mother is supported and being well cared for.
Business response:
This is a great review thank you and the party was very much enjoyed by us all, especially the residents. I'm delighted you and your mum feel supported here at The Lodge. Thanks again, Debbie.
Not all care homes are alike, as you know. The Lodge in Exeter is excellent. The tone is set by the manager who runs a pleasant, motivated and caring staff group. You can tell a good care home from the way the staff interact with each other as much as how they relate to the residents. They are helpful and genuinely interested in each individual, who are treated collectively with great respect. the buildings are well cared for, immaculately clean and homely. Residents eat their main lunchtime meal together in the dining room ... read more
Business response:
Thank you very much for this excellent review and for your supportive words about my staff. I agree that they care hugely for their residents, in what has been very trying circumstances this last 12 months. It is a great pleasure to see families again so that they can enjoy their relatives' company. Thank you again.
The staff/management are always friendly and helpful. They try to facilitate visits as best they can, given the current lack of government guidance. The activities, when families were able to join in, have been varied and extremely interesting/entertaining. They always ask residents' opinions before carrying out care. We thank them all for their care and consideration of both residents and the family members.
Business response:
Thank you for this lovely review and it is a pleasure to have your resident here with us. It has been a challenging path this last year with Covid guidance and I hope 2022 is clearer. Regards and thank you again.
The Lodge Care Home - Elizabeth Finn Homes has a 4.9 star rating with 96 reviews.
The Lodge Care Home - Elizabeth Finn Homes is open now. It is open 24/7.