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22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom
Get directionsVery professional and friendly staff. Comfortable rooms and the food is good. For a care home, it is quite excellent. The only slight criticism is the bedsheets - not quite big enough and mattress pretty hard.
I visited my son several times during his five-week stay at The Lodge. I always found the atmosphere very pleasant, relaxed and friendly. The staff were also helpful, friendly and cheerful to both my son and me. He was well cared for and happy and his stay helped in his recovery. Thank you all at The Lodge.
Business response:
Thank you for your review - it was a pleasure to look after your son during his stay and I'm delighted he has done so well. Thanks again.
From my point of entry, my needs and care were assessed and met. All the staff showed care and kindness in every task including very private and personal care. The atmosphere at The Lodge is a cross between a four-star hotel and a family home. The food is excellent and always served well, taking into account people's likes and dislikes. The activities are geared for the enjoyment of the clients. The management team have also been helpful in my aftercare.
Business response:
This is a super review and I thank you so much for it. It was a pleasure to have known you for the short time you were at The Lodge and please pop in any time you can. You will always be welcome.
This was a 2-week respite stay for my very elderly mother following a fall and a short time in hospital. The care she received at The Lodge was first class. Everyone we dealt with was kind, considerate and thoroughly professional. I could not speak more highly of them.
Business response:
Thank you for this amazing review - we even got to enjoy mum's birthday party whilst she was with us and I wish mum all the very best for the future.
Since my mother-in-law has been here, I have been extremely impressed by the management and all the staff. Nothing is too much trouble and the home is a wonderful environment for anyone to live.
Business response:
This is a super review from my resident's family - thank you so much. It is great to know that we are getting so much right for residents and families.
I am so thankful that the Lodge had a room available for the last ten weeks of my mother's life. The staff did everything possible to make her comfortable as the inevitable end approached. They were caring and compassionate with strong leadership from the top. I was never made to feel a nuisance for asking questions and seeking out answers. Every request was met with a positive response "yes we can do that" is their creed. I would wholeheartedly recommend the Lodge to anyone seeking first-class care for their loved one.
Business response:
Thank you so very much for this lovely review, it was very kind of you to take the time and I'm only sorry that mum was with us for such a short while. My thanks also to you for choosing The Lodge for mum to spend her end of life. Debbie.
I lived in the care home for 3 weeks convalescence following a lengthy stay in hospital. I felt safe and secure in a most welcoming environment. The staff were always cheerful and helpful which made me feel well cared for. I quickly felt and looked so much better. The food was excellent and well presented and I was able to have my hair and nails done and an assisted bath. My thanks to everyone at The Lodge.
Business response:
Thank you so very much for your review with carehome.co.uk, it is so very much appreciated. As always, if you need us you know where we are. I hardly recognised you Mrs V, after my annual leave so I know there was a wonderful improvement from when I left!
My husband has settled in well and been happy for the last five months.
Business response:
Thank you for your review. We always try to do our very best for residents, from rooms to food and drink and for welfare in general. It is a pleasure to have your husband with us and to know the family.
The Lodge is a well-run nursing home with very good facilities and an understanding general manager assisted by willing, helpful staff creating a caring, effective atmosphere centred on the residents, with a caring, efficient manner. Relatives are warmly welcomed, the staff responding to queries and suggestions. My wife has made good friends, is content and well looked after. Requests for attention to aspects of her care are readily received but just occasionally the messages are not always relayed and effected in a timely m... read more
Business response:
My thanks for this review and I apologise if there was any delay in communication, we will always endeavour to put this right and learn. It has been a complete pleasure to have known you and your wife and you have both been invaluable with comment and social interaction.
The Lodge Care Home - Elizabeth Finn Homes has a 4.9 star rating with 93 reviews.
The Lodge Care Home - Elizabeth Finn Homes is open now. It is open 24/7.