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The Lodge Care Home - Elizabeth Finn Homes
- Skilled Nursing
- Exeter, ENG
About this business
Location details
22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom
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We were very pleased with the care my mother received during the 6 years she lived at The Lodge especially as I live 200 miles away. There were always plenty of staff and they were all very caring and kind. While we felt Mums care was excellent their communication with the loved ones was seriously lacking. I only discovered had a 'key worker' after she passed away. I repeatedly asked for information about her care, but got no serious response. She was clearly on an 'end of life pathway' but this was never communicated to me.... read more
Business response:
Thank you for taking the time to share your feedback with us. I am truly pleased to read that your mother experienced such kind, compassionate care during her six years at The Lodge. It is especially reassuring to hear that you felt confident in the team despite living some distance away, and that their kindness and dedication made a positive difference to both you and your mother. We are very proud of the care our team provides, and it is encouraging to see this reflected in your comments. I am, however, sorry to read that ... read more
My mother had advanced terminal cancer and was resident at the Lodge for about a month receiving palliative end-of-life care. All the staff involved with my mother's care were incredilbly understanding about the complexities around end-of-life and symptom management, the psychological as well as the physical. The Manager and admin staff were also very supportive of me as her daughter during what was a very difficult time which coincided with the Christmas period. The Home is beautifully maintained, has a warm welcoming atmos... read more
Business response:
What can I say other than thank you so much for this review and for your kind comments. I am rightly proud of The Lodge staff who all try the level best to get it right for every resident. I am delighted that you feel we managed this for you and your mother. Again, thank you.
My mum was at the Lodge for 25 months before passing. During that time, she received wonderful care from an amazing group of people. The whole staff - from the manager, to the nurses, carers, entertainment, kitchen staff & cleaners - are dedicated to the well-being of all their residents. Alongside the exceptional care, they provide a 5 star food service, whilst also maintaining/ cleaning all the facilities to the very highest of standards.
Business response:
Oh wow thank you. It has been the greatest pleasure to have known your mum and you for the last 2 years, and we will miss both of you enormously. The staff will feel huge pride when they see your comments and I thank you very much indeed for them. Look after yourselves and come in whenever you would like to, in the meantime we will send you invites to all of our functions.
Before my mother moved in, I had taken over some of her belongings. I noted the small touches like a plate of fruit, chocolates and wine and toiletries in the room. Small gestures do count. My mother was well cared for and looked after in the short time they resided at the home. The home was clean and kept tidy. The General Manager, Deborah, was pleasant and presentable and easy to talk to. I wish my mother had been a resident at the home earlier in their dementia journey.
Business response:
Thank you for this review and for the compliments. I am only sorry that you were not able to have joined us earlier too, and I'm proud and delighted that you feel your mother was well looked after. Thank you again Debbie
Very professional but friendly and efficient in all areas of care. All staff very helpful and caring of sister in law
Business response:
Thank you very very much for this review and it has been a pleasure to look after your sister in law, and the meet her family and friends as well. We always feel a sense of pride when we hear that our care has been well done!! Thanks again Debbie
Both my parents entered the Lodge in late 2021, my father dying soon after. However, in that short period his care was first class. My mother was resident there with worsening dementia until death. All the staff and management without exception were compassionate and caring, and seemed to treat residents as family. The Home is spotlessly clean and maintained, and a lively environment with many activities for those able to participate. I highly recommend the Lodge in all respects.
Business response:
Hello and what a review - thank you so much. I am proud of every staff member who take the greatest of care with each and every resident they care for, seeing it as a privilege. I will pass on your words and score to the staff to be put on display. Thank you again Debbie
It was easy for us to choose the Lodge as a care home for our mother as we had received excellent recommendations from people that we trusted. They were not wrong. From the moment that my mother arrived up until her death each and every member of the staff that we encountered were unfailingly friendly and helpful. It was a pleasure to visit my mother whilst she was in the Lodge and to have lunch with her on a number of occasions. The food was delicious.
Business response:
Thank you so much for your wonderful comments. We are very proud of the care we provide and always strive to do the very best we can. I am so pleased we lived up to your expectations, and I will let the catering team know you found the food delicious!! Thank you again
The Lodge is an exceptional care home. My father lived there for the past five years until his death this autumn. He had very complex care needs following a stroke, and for the last 18 months of his life was unable to move or speak more than a word or two. For the staff at the Lodge this has meant years of feeding him by hand, moving him by hoist, dressing him etc. They carried out these tasks with kindness, good humour and respect. Here are some of the key good points regarding the Lodge: - kind and patient staff, - warm, v... read more
Business response:
Thank you so much for this extraordinary and wonderful review. It has been such a pleasure to look after your father, and to know all the family as well. It makes me very proud to know that we did this so well for you. Thank you again.
The team at The Lodge were professional, empathetic and genuinely caring, not only to my mum but to my brother and me. Every person I met in the Lodge has a smile, kind word and helpful attitude. My mum was very pleased with her carers and that gave me peace of mind as I did not live near to her. Sadly Mum's stay was brief but we could not have asked for more from start to finish. Thank you team.
Business response:
Thank you for this review and I'm very grateful to have met you all for, as you say just a short time. I will forward on your comments to the whole team, who will be thrilled, proud and delighted to hear your views. Thank you so much again.
Frequently asked questions about The Lodge Care Home - Elizabeth Finn Homes
How is The Lodge Care Home - Elizabeth Finn Homes rated?
The Lodge Care Home - Elizabeth Finn Homes has a 4.9 star rating with 101 reviews.
When is The Lodge Care Home - Elizabeth Finn Homes open?
The Lodge Care Home - Elizabeth Finn Homes is open now. It is open 24/7.