The Lodge Care Home - Elizabeth Finn Homes

4.9

Skilled Nursing
Exeter, ENG

About this business

Healthcare Skilled Nursing

Location details

22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom

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4.996 reviews

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Mark l

2 weeks ago

Both my parents entered the Lodge in late 2021, my father dying soon after. However, in that short period his care was first class. My mother was resident there with worsening dementia until death. All the staff and management without exception were compassionate and caring, and seemed to treat residents as family. The Home is spotlessly clean and maintained, and a lively environment with many activities for those able to participate. I highly recommend the Lodge in all respects.

Business response:

Hello and what a review - thank you so much. I am proud of every staff member who take the greatest of care with each and every resident they care for, seeing it as a privilege. I will pass on your words and score to the staff to be put on display. Thank you again Debbie

A H

3 weeks ago

It was easy for us to choose the Lodge as a care home for our mother as we had received excellent recommendations from people that we trusted. They were not wrong. From the moment that my mother arrived up until her death each and every member of the staff that we encountered were unfailingly friendly and helpful. It was a pleasure to visit my mother whilst she was in the Lodge and to have lunch with her on a number of occasions. The food was delicious.

Business response:

Thank you so much for your wonderful comments. We are very proud of the care we provide and always strive to do the very best we can. I am so pleased we lived up to your expectations, and I will let the catering team know you found the food delicious!! Thank you again

A G

a month ago

The Lodge is an exceptional care home. My father lived there for the past five years until his death this autumn. He had very complex care needs following a stroke, and for the last 18 months of his life was unable to move or speak more than a word or two. For the staff at the Lodge this has meant years of feeding him by hand, moving him by hoist, dressing him etc. They carried out these tasks with kindness, good humour and respect. Here are some of the key good points regarding the Lodge: - kind and patient staff, - warm, v... read more

Business response:

Thank you so much for this extraordinary and wonderful review. It has been such a pleasure to look after your father, and to know all the family as well. It makes me very proud to know that we did this so well for you. Thank you again.

J C

4 months ago

The team at The Lodge were professional, empathetic and genuinely caring, not only to my mum but to my brother and me. Every person I met in the Lodge has a smile, kind word and helpful attitude. My mum was very pleased with her carers and that gave me peace of mind as I did not live near to her. Sadly Mum's stay was brief but we could not have asked for more from start to finish. Thank you team.

Business response:

Thank you for this review and I'm very grateful to have met you all for, as you say just a short time. I will forward on your comments to the whole team, who will be thrilled, proud and delighted to hear your views. Thank you so much again.

I W

4 months ago

My mum finally decided she needed full time care and decided to move to The Lodge. The process of identifying her needs and settling her in was done with dignity and great care. Sadly, my mum's illness progressed quickly, but the nursing care was outstanding, and it gave me great comfort to know that she was being looked after so well when I went home. Thank you.

Business response:

Thank you and yes I agree, it was a short stay however, it was in the control of your mum who made all the decisions she chose, in the way she wanted. I will miss the family contact too. thank you for your kind words, they are much appreciated.

J H

4 months ago

I cannot praise the care I had at The Lodge highly enough. The care was needed for several weeks of respite after an adverse reaction to hospital treatment, after which I could not care for myself. It was much appreciated that efforts were made to book me in on short notice. The staff were lovely without exception and always had a smile and a few words of encouragement.

Business response:

Hello and thank you for the wonderful recommendation for all of us at The Lodge. We have enjoyed your company and wish you very well with your ongoing recovery. You probably won't require our services again however, if you do, you would be most welcome to return!!

R S

6 months ago

My mother has been a resident for 3 and a half years. From the start mum was looked after and cared for by excellent staff. Mum was liked by many of the staff and had a good rapport with them. She was able to be taken out in her wheelchair to many places, including the garden centre, museum, and Exmouth where she could enjoy fish and chips!! Hairdresser, chiropody, optician and visiting dentist are all available to all residents if needed. The Lodge entertainment is very varied from crafts, Summer Fayre, visits from local or... read more

Business response:

Thank you very much for taking the time to do this review. It's very much appreciated and it's always good to hear that the team went that extra mile. Your mother will be very much missed at The Lodge. Thanks again

Robert H

8 months ago

I found The Lodge to be very clean and very pleasant. The staff went out their way every time we visited come to this month we were in every day.

Business response:

Hello and again, thank you so much for this review for us all. The care we give is of utmost importance and really matters to everyone at The Lodge. Thank you again and come in when you can - you are welcome.

Andrew W

8 months ago

Our experience with The Lodge they are a very caring team, they work hard, The Lodge is always clean, you would think it is a 5 star hotel. The food is spot on and 5 star care.

Business response:

Hello and thank you for this review for The Lodge. We take enormous pride in our service and I know the staff will be thrilled to read that you felt we hit the mark for your Mother's care. We will miss seeing you at The Lodge and you are welcome to pop in at any time.