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The Lodge Care Home - Elizabeth Finn Homes

4.9

Skilled Nursing
Exeter, ENG

About this business

Healthcare Skilled Nursing

Location details

22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom

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4.994 reviews

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J C

2 months ago

The team at The Lodge were professional, empathetic and genuinely caring, not only to my mum but to my brother and me. Every person I met in the Lodge has a smile, kind word and helpful attitude. My mum was very pleased with her carers and that gave me peace of mind as I did not live near to her. Sadly Mum's stay was brief but we could not have asked for more from start to finish. Thank you team.

Business response:

Thank you for this review and I'm very grateful to have met you all for, as you say just a short time. I will forward on your comments to the whole team, who will be thrilled, proud and delighted to hear your views. Thank you so much again.

I W

2 months ago

My mum finally decided she needed full time care and decided to move to The Lodge. The process of identifying her needs and settling her in was done with dignity and great care. Sadly, my mum's illness progressed quickly, but the nursing care was outstanding, and it gave me great comfort to know that she was being looked after so well when I went home. Thank you.

Business response:

Thank you and yes I agree, it was a short stay however, it was in the control of your mum who made all the decisions she chose, in the way she wanted. I will miss the family contact too. thank you for your kind words, they are much appreciated.

J H

2 months ago

I cannot praise the care I had at The Lodge highly enough. The care was needed for several weeks of respite after an adverse reaction to hospital treatment, after which I could not care for myself. It was much appreciated that efforts were made to book me in on short notice. The staff were lovely without exception and always had a smile and a few words of encouragement.

Business response:

Hello and thank you for the wonderful recommendation for all of us at The Lodge. We have enjoyed your company and wish you very well with your ongoing recovery. You probably won't require our services again however, if you do, you would be most welcome to return!!

R S

4 months ago

My mother has been a resident for 3 and a half years. From the start mum was looked after and cared for by excellent staff. Mum was liked by many of the staff and had a good rapport with them. She was able to be taken out in her wheelchair to many places, including the garden centre, museum, and Exmouth where she could enjoy fish and chips!! Hairdresser, chiropody, optician and visiting dentist are all available to all residents if needed. The Lodge entertainment is very varied from crafts, Summer Fayre, visits from local or... read more

Business response:

Thank you very much for taking the time to do this review. It's very much appreciated and it's always good to hear that the team went that extra mile. Your mother will be very much missed at The Lodge. Thanks again

Robert H

6 months ago

I found The Lodge to be very clean and very pleasant. The staff went out their way every time we visited come to this month we were in every day.

Business response:

Hello and again, thank you so much for this review for us all. The care we give is of utmost importance and really matters to everyone at The Lodge. Thank you again and come in when you can - you are welcome.

Andrew W

6 months ago

Our experience with The Lodge they are a very caring team, they work hard, The Lodge is always clean, you would think it is a 5 star hotel. The food is spot on and 5 star care.

Business response:

Hello and thank you for this review for The Lodge. We take enormous pride in our service and I know the staff will be thrilled to read that you felt we hit the mark for your Mother's care. We will miss seeing you at The Lodge and you are welcome to pop in at any time.

Simon G

9 months ago

The Lodge has been exceptional. The manager has been very supportive from the start and has an open door to residents, their families and staff. The staff are always friendly, caring and go above and beyond to provide outstanding care. The home is always clean and staff are smartly dressed. The food provided is freshly cooked on site and a good menu selection. There are always plenty of activities available and regular visits from entertainers. Would recommend without hesitation.

Business response:

Thank you for this review and I'm delighted that you have found every area to be worthy of such praise. We strive very hard to meet the needs of each and every resident and that includes families and friends as well. We are proud of the standard of service we offer and to hear it from families, is always wonderful. Thank you again.

Neil G

11 months ago

The Lodge provides excellent care for Mum. The entire team - from care staff and nurses to cleaners, activity coordinators, catering and management - are professional, friendly and attentive. The facility is beautiful, the food is good, and there's a good variety of activities, but the staff's genuine care and attention to residents' needs is what makes this place stand out. I'd highly recommend The Lodge.

Business response:

Thank you very much for a great (and quick) response about your mum's care and your visit to the UK. I really appreciate it and the time you've taken to do it! We look forward to your next visit to The Lodge.

G R

a year ago

My father's move into The Lodge, Exeter was managed extremely well, he has settled quickly and regards his lovely room as his home now. I am very grateful to all at The Lodge for looking after him so well.

Business response:

Thank you very much for this review and your thoughts on how your father's settled at The Lodge. I appreciate your time in filling out the carehome.co.uk review. Thank you.