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22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom
Get directionsI have just spent over two weeks at The Lodge and found the experience very positive. The enthusiasm and encouragement of every member of staff was outstanding. Having enjoyed many activities on weekdays a little empty and looked forward to Monday's singing group. All meals were excellent and served with care and consideration.
Business response:
Thank you so very much for this review. I have noted your comment re the weekend, but I'm so pleased that we were able to make up for that with our wonderful Lodge resident choir. Your fun and enthusiasm is much missed amongst us all and we are proud of the care that you have received with us. Thank you again.
My mother, aged 92, has just spent two weeks recovering from extensive orthopaedic surgery and I was impressed by the care in this home. From when she arrived right up until her departure she felt confident in all aspects of her care and above all felt she was understood and encouraged to regain her independence. The staff at all times were attentive and welcoming and all meals well presented and of excellent quality. I would have no hesitation in recommending The Lodge to others.
Business response:
Thank you so much for this reply. It just embodies how much the staff care, how proud they are help residents and what a great team they are. I will pass on your wonderful comments to the staff and please thank your mother very much for the fun we have had in her company. I hope your mother continues to do as well as she has done at The Lodge.
I write to thank you and all the staff of The Lodge for the excellent care I received during my recovery from hip replacement surgery. Throughout my four weeks in your care I was encouraged by the professionalism, patience and cheerfulness of every member of staff I came into contact with. Nothing was too much trouble and they supported and encouraged me in my efforts to regain fitness. A massive THANK YOU to everyone.
Business response:
Thank you for your kinds words regarding The Lodge noting the staff professionalism, patience and cheerfulness, and i will definitely pass on your thanks to them all. I hope your post surgery recovery continues to be successful, and you know where we are should you need us again in the future. Thank you again.
I needed post operative care after major surgery before going home. I spent two weeks at The Lodge and from the moment I arrived I was treated with care and respect by all staff. The food is freshly cooked, with a wide choice on the menu, and it is very good in quality and taste. I joined a group of friendly residents who made me feel part of the community. My time in The Lodge has helped my recovery enormously enabling me to return home and live independently again.
Business response:
Thank you so much for this recommendation and review. I had some incredibly interesting chats with you whilst you were at The Lodge - thank you for your company. I'm pleased you found respect and care which makes me proud of the whole team. Thank you
I was welcomed to stay for 1 week to recover from food poisoning. I was very impressed by the happy, motivated staff. The high quality food when I got my appetite back. The quality atmosphere all flowed from the outstanding general manager.
Business response:
Thank you very much indeed for this review - it was a rocky start for you, but I'm delighted that all went well, and you were able to enjoy The Lodge and our menus. We are proud of all of the services we offer, and I will feedback your comments to the staff. Thanks again
We were very pleased with the care my mother received during the 6 years she lived at The Lodge especially as I live 200 miles away. There were always plenty of staff and they were all very caring and kind. While we felt Mums care was excellent their communication with the loved ones was seriously lacking. I only discovered had a 'key worker' after she passed away. I repeatedly asked for information about her care, but got no serious response. She was clearly on an 'end of life pathway' but this was never communicated to me.... read more
Business response:
Thank you for taking the time to share your feedback with us. I am truly pleased to read that your mother experienced such kind, compassionate care during her six years at The Lodge. It is especially reassuring to hear that you felt confident in the team despite living some distance away, and that their kindness and dedication made a positive difference to both you and your mother. We are very proud of the care our team provides, and it is encouraging to see this reflected in your comments. I am, however, sorry to read that ... read more
My mother had advanced terminal cancer and was resident at the Lodge for about a month receiving palliative end-of-life care. All the staff involved with my mother's care were incredilbly understanding about the complexities around end-of-life and symptom management, the psychological as well as the physical. The Manager and admin staff were also very supportive of me as her daughter during what was a very difficult time which coincided with the Christmas period. The Home is beautifully maintained, has a warm welcoming atmos... read more
Business response:
What can I say other than thank you so much for this review and for your kind comments. I am rightly proud of The Lodge staff who all try the level best to get it right for every resident. I am delighted that you feel we managed this for you and your mother. Again, thank you.
My mum was at the Lodge for 25 months before passing. During that time, she received wonderful care from an amazing group of people. The whole staff - from the manager, to the nurses, carers, entertainment, kitchen staff & cleaners - are dedicated to the well-being of all their residents. Alongside the exceptional care, they provide a 5 star food service, whilst also maintaining/ cleaning all the facilities to the very highest of standards.
Business response:
Oh wow thank you. It has been the greatest pleasure to have known your mum and you for the last 2 years, and we will miss both of you enormously. The staff will feel huge pride when they see your comments and I thank you very much indeed for them. Look after yourselves and come in whenever you would like to, in the meantime we will send you invites to all of our functions.
Before my mother moved in, I had taken over some of her belongings. I noted the small touches like a plate of fruit, chocolates and wine and toiletries in the room. Small gestures do count. My mother was well cared for and looked after in the short time they resided at the home. The home was clean and kept tidy. The General Manager, Deborah, was pleasant and presentable and easy to talk to. I wish my mother had been a resident at the home earlier in their dementia journey.
Business response:
Thank you for this review and for the compliments. I am only sorry that you were not able to have joined us earlier too, and I'm proud and delighted that you feel your mother was well looked after. Thank you again Debbie
The Lodge Care Home - Elizabeth Finn Homes has a 4.9 star rating with 107 reviews.
The Lodge Care Home - Elizabeth Finn Homes is open now. It is open 24/7.