The Lodge Care Home - Elizabeth Finn Homes

4.9

Skilled Nursing
Exeter, ENG

About this business

Healthcare Skilled Nursing

Location details

22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom

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4.993 reviews

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V S

a year ago

I stayed at The Lodge for about a week following surgery (as I live alone and in a house on multiple levels). The Lodge provided exactly what I needed, especially the first few days when I was so uncomfortable. Everyone was really kind and I appreciated the help I received from the carers and nurses, as well as the hospitality staff and other teams. In addition, I was really reassured to have professional nurses monitoring the medication, especially the heavy-duty painkillers, and to have the personal care support. The Lodge... read more

Business response:

Hello and thank you for your review - I'm delighted you felt reassured by our care and that you have the confidence to go forward with your life at home. It was a pleasure to have met you and in the nicest possible way, I hope you won't need us again!

Diane S

a year ago

What can I say about The Lodge? I am the daughter of a resident who was admitted 5 years ago. My mother had suffered a stroke and until then had been completely independent. Although mobile, it affected her memory and she found it difficult to adjust but over time with care, encouragement, respect and support, she got there and she had a beautiful room overlooking the garden which she loved. She was free to potter; to join in any activities she wished to which were very professional, and included outside speakers and interes... read more

Business response:

I hardly know what to say in return apart from thank you so very much for this review. I will always recall your mum from the moment of admission to The Lodge and, the great times we had after that - especially when you were visiting her. You will all be so much missed.

R P

a year ago

My mother received excellent care in the time she was here. I was particularly impressed with the care manager who was very willing to work with us to ensure Mum's changing needs were met. They are a very caring team, both day and night staff. The food is excellent. Mum's time there was happy and we are grateful to all the staff. Special thanks from me to the receptionists that would run upstairs with the phone without complaint, just friendly greeting!

Business response:

Hello and thank you for taking time to complete this review. I was delighted to ensure that your mother's needs were met on all levels and will pass on your thanks to the whole team.

Sarah L

a year ago

My mum moved to The Lodge during the pandemic to be close to her family in Exeter and to receive end-of-life care. She ended up enjoying nearly three more years thanks to the exceptional care and support she received. We already knew The Lodge had a good reputation but it exceeded this and we are so grateful to you all. Those extra years were entirely due to how safe and content she felt. The Lodge team helped support us right through to the end and beyond. All the team have been exceptionally kind, supportive and sensitive.

Business response:

Thank you so much for this review - it was such a roller coaster ride and one that ended well! It has been a pleasure to have known your mum and her family as well. We will miss seeing you here at The Lodge.

Johnny L

a year ago

Our Mum arrived at The Lodge in 2021 in a very poor state of health with a prediction of six weeks to live. From the day of arrival, to the day she slipped quietly away in May 2024 the level of care received was superb.

Business response:

Thank you so much for this review and your mum's stay was a pleasure and a lovely surprise that she was able to enjoy her life for so long, seeing her grandchildren in particular. We will miss her a lot and her family of course.

Audrey D

a year ago

From the moment my husband arrived he received a warm and friendly welcome. The nursing staff were excellent throughout his stay and the health care assistants were very caring especially when dealing with his personal care. They were always cheerful and treated him with dignity and compassion. Nothing was too much trouble. The general manager would often call in for a chat and always made sure he was happy. She always had his best interests at heart and her aim was to make him feel as much at home as possible. Choosing a nu... read more

Business response:

Thank you so much for this review - it was a pleasure to care for your husband and he was so good at keeping us cheerful as well! In the short time he was with us, he made a difference, as did all of the family. Look after yourselves.

Justine B

a year ago

I cannot speak highly enough of The Lodge. My mum came here for 7 weeks for palliative/end-of-life care. Every aspect from the cleanliness, level of care, food, and of course management is second to none. The kindness, love and empathy my mum received was first-class. They always had her interests and comfort as a priority. As next of kin, I felt listened to and supported at what was an extremely difficult time. It is of no surprise that many staff stay working there for years! Thank you from the bottom of my heart. I truly ... read more

Business response:

Justine, thank you so much for this review. It has been such a pleasure to have not only your mum (again) but to have you back at The Lodge as well. You really represent what family means. We will miss you.

Gill K

a year ago

An excellent care home for the last two years of our mother’s life. Kind competent care with great respect and regards for her wishes. Fantastic end-of-life care and support for us all. Spacious light room able to take furniture and pictures. Lovely food served in the restaurant and great care taken to meet dietary needs. Interesting activities and gentle encouragement to residents to participate. Nothing to fault at all.

Business response:

Thank you so much for your lovely review. Your mum was a pleasure to have known and I’m only sorry that she is no longer with us. I hope all is well with the whole family. Thank you again.

Chris M

a year ago

Great first impressions which were backed up by subsequent experiences. My friend is a very independent person who is being treated with the utmost respect.

Business response:

Thank you for taking the time to leave us a review. I am pleased to hear that your friend has settled in well.