The Lodge Care Home - Elizabeth Finn Homes

4.9

Skilled Nursing
Exeter, ENG

About this business

Healthcare Skilled Nursing

Location details

22 Spicer Rd, Exeter, ENG, EX1 1SY, United Kingdom

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4.993 reviews

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Tina B

a year ago

The Lodge is an outstanding care home in Exeter. From the moment I met the manager, I knew the decision to move my friend in was the right decision. Every aspect of the home is first-class. The nurses and the activity team deserve special mention. Your loved one will be in good hands.

Business response:

Hello and thank you for this amazing review. It has been a fairly short journey with The Lodge but meaningful even so. I will miss both of you.

Penny M

a year ago

The Lodge was the perfect place for my mother to end her days in comfort. The staff worked hard to ease her transition from home and within a few weeks she was comfortable in the environment. The nursing staff and carers could not have been more attentive - I really felt they had my mother's best interests at heart. On the very few occasions that my mother had a minor complaint it was immediately addressed. Since my brother and I live abroad communication was important and the daily messages from the nursing staff kept us in... read more

Business response:

Thank you for this lovely review and for your company when you were visiting us. Your mother certainly kept us on our toes and there is nothing wrong with that! Please pass my regards on to your brother and your family.

Judy N

a year ago

My grandfather was extremely happy in this home. The staff were very caring, he thoroughly enjoyed all of the activities which were stimulating and engaging. The food was excellent and the home was clean, warm and friendly.

Business response:

Thank you for this review - we are all so sad that your grandad is no longer with us. He was such a great friend and asset to us all at The Lodge. A personal thank you from me for all your kindness through the years. Debbie

Graham F

a year ago

Both of my parents are residents at The Lodge. Both have differing needs and the team have at all times been kind understanding and professional. My mother passed away peacefully in her sleep and the team ensured we could be with her. They make a real effort to understand each resident as individuals and treat them with dignity and respect. The Lodge also kindly provided the drawing room for Mum's wake which helped with Dad's mobility challenges.

Business response:

Hello and thank you for this review. It’s good to know that you felt the care your family received was dignified and caring. I will let the staff know of your thoughts. Thank you again Debbie

Anne D

2 years ago

Everyone at the Lodge worked hard to help my husband settle in and to make his last weeks as comfortable as possible. The nurses and carers couldn't do enough for him. They were all professional and thoughtful in their caring for him, and they were very kind and supportive towards me.

Business response:

Thank you so much for taking the time to do this review as your husband was with us only a short time. I really appreciate it. Look after yourself.

Louise C

2 years ago

The team have been absolutely amazing, keeping my father and his room very clean. Food is well cooked and there is a great variety. Nothing is too much trouble. Lots of events if the residents would like to join in. I felt lots of respect and kindness towards my father. The staff made every effort to make him comfortable, whilst professionally nursing him, and also able to have fun at the right time. The other residents are lovely people, always ready to help and have a chat. I was so pleased my father became part of the fam... read more

Business response:

Thank you so very much for this wonderful review which I would echo regarding the staff commitment and care. I'm only sorry that your father was not well enough to join in activities, but he was always happy to see staff and chat. Thank you

Paul B

2 years ago

The Lodge does far more than just "care", it gives residents a family, where the atmosphere is one of enthusiasm, positivity and energy. These are the qualities, which impact on the residents' demeanors, resulting in the creation of a true "caring community". The "Community" that staff the Lodge are committed to ensuring everyone has a life of happiness; the biggest contributor towards a person's positive health. As the son of one of the Resident Community, it gives me confidence to know my mother is getting not only the pro... read more

Business response:

Thank you very much for this acknowledgement of the staff's hard work at The Lodge. It is sometimes a difficult job and when a resident joins us so very unwell (as your mum was) and then thrives, it is a pleasure to see. The resident community is indeed a happy and vibrant one.

Alastair N

2 years ago

I needed a week's post-operative care before returning home. The Lodge proved to be perfect, providing exactly the right level of support for my recovery. My room was very well equipped and furnished. The care staff were engaging, cheerful and attentive. The nursing staff were supportive without being intrusive. The food was varied and of excellent quality. I felt there was a genuine concern to meet my needs, different as they were from those of a permanent resident. I have had many years of experience as a trustee of simila... read more

Business response:

Thank you so very much for this lovely review and I'm thrilled to hear that we met your expectations, particularly as you have been a trustee in the care home sector. I hope your recovery continues well and you won't need our services again any time soon. Thank you again.

Catrin P

2 years ago

My wonderful dad was brought to The Lodge at a point in his life when he needed some extra help. I cannot recommend the place and staff enough - from the manager to every nurse and carer we encountered - we were nourished and comforted spiritually and physically every step of the way. Wonderful, empathetic and highly skilled team. No words to describe the journey we have had guided by these amazing humans. Many heartfelt hugs were received. As someone who has worked in healthcare for many years, I have learned an awful lot. ... read more

Business response:

The feeling was mutual from The Lodge staff with regard to your dad and his family - it was a brief encounter that was very much enjoyed and I too wish it had been for longer. As a family you showed the best of human spirit in every way. Thank you!