The Smilist Dental - Brick

Eleanor M. 

on Yelp

3 years ago

To Dolores C - how interesting as I was told today not to come back either. I had a full set of crowns (bridge) on my lower teeth. After having them a year or so the bridge became loose. I mentioned this to Dr. Testa and he told me all I needed was a prescription for sensitive teeth toothpaste. He said the bridge wasn't loose. The next visit I had 6 months later I mentioned to the hygienist and the doctor that the bridge was loose. They ignored me. My next visit I complained again and was ignored. Finally the bridge fell off... read more

Dolores C. 

on Yelp

3 years ago

Encore Dental is very unprofessional! My sister had full set of implants totaling 15,000 dollars. They broke several times. After having them repaired 6 times' she was told not to come back. They sold her defective teeth and will not take responsibility. She now has to find another dentist and pay another 15;000. 

Maggie M. 

on Yelp

3 years ago

I called for emergency services to remove a severely broken tooth on a Friday because my regular dentist was closed. I was told they were too booked for the day but could be scheduled for the following day. Scheduling an "emergency" service is already ridiculous to me, but to add insult to injury when I got there they treated my appointment like a regular new patient intake and they took x rays yet I was not able to see an oral surgeon, as they are not staffed on Saturdays. I was appalled they made me pay for x rays even th... read more

Sherri G. 

on Yelp

3 years ago

We have been coming here for years and as someone with a major dental phobia, Dr. Ryan has always taken the utmost care of me. Everything has changed recently with their billing and trying to get answers has been ridiculous. I'm unclear on the relationship between The Smilist & Encore but I got continuous bills of all different amounts, some double billed, labeled as The Smilist & some from Encore. Trying to sort it out has been a FIVE month effort. Leaving messages on the number provided proved worthless. Calling Encore dir... read more

Karen W. 

on Yelp

4 years ago

My family were patients for two years. Sadly, this year, the decline in the front office staff was very noticeable. It took weeks of trying to get someone to call back about a referral for a tooth extraction for my son. Front office staff often had the wrong information. Four times I was told we would receive a call back and did not. Then the receptionist was very rude. 

C S. 

on Yelp

4 years ago

While the doctors were nice, I'm not happy with my dentures because they are pieced together on the inside and pieces have fallen off when cleaning. The socket piece has fallen out a couple of times, not sure if this is normal. and insurance doesn't cover so this is an out-of-pocket cost. The metal support piece inside leaves a dark spot on the denture that I hate the look of, and they said it couldn't be corrected. I am disappointed in the dentures especially for the amount of money they cost. Make sure they explain everyt... read more

K C. 

on Yelp

4 years ago

Good for a cleaning but that's about it. Me and my daughter recently switch dentist to find out they messed both our mouths up. My daughter has had an infection for atleast 6 months since they did a root canal. Then they couldn't figure out why she had pain. Absolutely horrible 

Emilio P. 

on Yelp

4 years ago

This place is a disgrace. My 19yr. Old daughter was left in a waiting room for over 2hrs. Staff would walk pass the room and not even ask if she neededed or inform her on why she was waiting so long. After she complained, Dr. Testa came in with a attitude and didn't even try to resolve the situation. He told her she's very moody and perhaps she needs a boyfriend to satisfy her. My daughter got upset, gave him some words and they banned her from coming to any Encore Dentals. The staff overheard his rude and sexist comments... read more

Karen V. 

on Yelp

4 years ago

I used to come here until my last appointment. I was supposed to get a filling appointment. I called 8 times and everytime someone answered, I was asked to provide my insurance subscriber number. No one had saved my information in the system no matter how many times I was asked.This went on for 6 months. The people who answered would say, I will give you a call back to schedule an appointment once they confirm with my insurance. I would give them at least 3 weeks, then I would call again to check on the status and no one h... read more