Three Oaks Hospice, Inc.

Costco R. 

on Birdeye

3 years ago

This is the hospice company that we picked for my dad prior to his discharge from Baylor Hear Hospital in Denton. We called for an overnight nurse to come tend to our dad due to some symptoms that were affecting his normal baseline. Paschal deemed us too far for him to come. He passed us on to a colleague that never reached out to us. Jane (Patient Care Manager), blamed not getting back to us as her attending a doctors appointment. Margaret (Nurse Manager) was too little too late with the sympathy. I would not recommend this... read more

Margaret A. 

on Birdeye

3 years ago

We selected Three Oaks Hospice based on the recommendation of the social worker at Charlton Methodist Hospital and our meeting with Kristine their representative. Kristine was extremely helpful and I really appreciate that. Where Three Oaks fails is their lack of ability to provide their patients with medication. Everyone tells you they use a “third party pharmacy” and “their third delivery service”. If this were my company I would terminate my contract with this “third party pharmacy” and find a pharmacy that can deliver me... read more

Tessie G. 

on Birdeye

3 years ago

This was the worst experience and at the most difficult time of our lives. My mother was to be transported from the hospital to the Vintage for the remainder of her life. The much needed pain medicine for Stage 4 lung cancer was supposed to be transferred there before she arrived. It didn’t. My mother was in severe pain the last two hours of her life. The hospice nurse that met us there, immediately left saying she had a family emergency. Becky Bugsbie completely lied about what was going to happen. Everything we discussed d... read more

Beverly P. 

on Birdeye

3 years ago

I'm really not sure where the 5 star reviews generate from for Three Oaks, because this place is the worst. From making deliveries a day too early (we just happened to arrive home right before), to the initial intake nurse not listening (as a result the wrong dose of morphine was on the order) to our assigned nurse being basically non responsive with texting or phoning. The experience was an entire mess. In fact, the day before I had to transfer my Mom to inpatient hospice, the nurse was supposed to order supplies and meds.... read more

Glen R. 

on Birdeye

3 years ago

Once we had found a hospice company we thought that we would be taken care of. We met with the community liaison who reassured us we would be taken care of since we as a family was going to care for our mother with their help. From the first nurses visit none of us was very happy with the on-call nurse. She was dry and very callous. We received the E-comfort kit and then met with the nurse. This is when the problems started, we did not receive any equipment on time, the horse did not give us the supplies we needed either. My... read more

Steve W. 

on Birdeye

4 years ago

My experience with Three Oaks Hospice appears to be atypical, so consider this a “worst-case scenario" you hopefully won't experience. For my wife, dying of leukemia, and myself, Three Oaks Hospice was a bad decision that will haunt me for the rest of my life. After choosing hospice in a facility rather than at home, my wife was quickly shipped off to "the best facility you could ever want," which turned out to be a room in the Alzheimer's wing of a nursing home. We arrived on a Friday evening and discovered that there were... read more

Steve W. 

on Birdeye

4 years ago

My experience with Three Oaks Hospice appears to be atypical, so consider this a "worst case scenario" you hopefully won't experience. For my wife, dying of leukemia, and myself, Three Oaks Hospice was a bad decision which will haunt me the rest of my life. After choosing hospice in a facility rather than at home, my wife was quickly shipped off to "the best facility you could ever want," which turned out to be a room in the Alzheimer's wing of a nursing home. We arrived on a Friday evening and discovered that there were no... read more

Becky B. 

on Birdeye

4 years ago

Considering I fired your company 3 days before my husband passed, my review would be that your employees are unfit to take care of the dying!!!! 

W K. 

on Birdeye

4 years ago

My wife has been in this hospice program for some time now. Through 9 RN's, and half a dozen CNA's. We signed on when it was Peace Hospice, before becoming part of Three Oaks. To say the organization is a disappointment would be too nice. It's got to be the worst hospice organization in existence. I cannot imagine a team of people who could care less about a patient. The one CNA has been a stalwart and if not for her I would have left long ago. I have talked to management, the executive director, and I get promises and apo... read more