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Thrive Pet Healthcare - South Lamar
- Veterinarians
- Austin, Texas
About this business
Location details
3318 S Lamar Blvd, Austin, Texas, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I will never take my pet there again. They gave me an estimate of $3300 to get my cat better. I ended up taking my cat to my local veterinary and they charged $160 for the same procedure. It is sad that they take advantage of pet owners when most people cannot pay for their services. I called my vet and had them explain what was wrong. My veterinarian told me if I could get cat to him right away he would take care of him for me.
Business response:
Hi Teresa. My name is Xena, I am the office manager of the Thrive Pet Healthcare Oltorf location, I can't seem to find you in our system. I'd love to take a minute to chat with you about your experience when you're available. You can give me a call at 512-900-3759, I look forwards to chatting with you.
Poor service after repeated follow ups for prescription refill, they denied our request after we cancelled thrive plus membership, clear sign of retaliation
The staff has been extremely rude to me multiple times. Last visit they were rough with my pet. Never again
Business response:
Hi Jessie, thank you for sharing your feedback. We're sorry your experience didn't match expectations. Please reach out to our customer service team at woof@thrivevet.com with some more information on your experience so that we can look into this further for you. We would love to make things right if you give us another chance.
If you just want well visits for your pet this is a good option. If you have a sick pet don't expect to get in or any special treatment. I was told it would be two weeks before they could get me in. Needless to say I have a new Vet now. Every bad review they get the answer is always they will take it up with management but this is the main complaint you will see for this clinic. A lower price is no exchange for a pet's health. I have learned my lesson
Business response:
Dear Jay , thank you for sharing your feedback. We’re sorry your experience didn’t match expectations. We always strive to offer the best experience possible and we’ll work to do better. Please feel free to reach out to woof@thrivevet.com or call 512-920-6140 with any additional comments or suggestions you wish to share. We would love to make things right if you give us another chance.
Frequently asked questions about Thrive Pet Healthcare - South Lamar
How is Thrive Pet Healthcare - South Lamar rated?
Thrive Pet Healthcare - South Lamar has a 4.1 star rating with 599 reviews.
When is Thrive Pet Healthcare - South Lamar open?
Thrive Pet Healthcare - South Lamar is closed now. It will open at 8:00 a.m.