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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I have had issues with not getting the car wash that I have been paying for. I just got off the phone with Kiara? I asked to speak with a manager twice during the call but the manager could not be bothered with addressing my concerns. Kiara explained to me that she has received multiple calls about this issue. Since this is a known issue and the manager refused to address this, I have canceled my membership.
Business response:
Hi. Thank you for bringing this to our attention. We are looking into this. If you are ever having an issue, we recommend addressing it at the time of the wash with the site manager. We hate to see you go, but we appreciate your feedback.
Horrible customer service. Been calling for 3 days and no one answers, their online system doesn’t recognize the customer ID.
so the location that I I go to does have friendly staff as well as decent enough facilities it does what a automatic car wash does there's really no issues with the actual service of the car wash the reason why I would not recommend this is because they're billing practices are absolutely ridiculous. I downgraded my plan to a more budget-friendly plan within 48 hours of the renewal date and was informed that the system would updated but it could take a little while now I am fully aware that I probably should have done it soo... read more
Tried the new location in Sebring for the first time. Not impressed at all. Lots of soap residue left on my truck. Nothing physically ever touched my hood. Still dirty even after spending $27 for a wash. Probably will not return. Will go back to Caliber where at least my truck gets washed.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best ser... read more
Tidal Wave Auto Spa doesn't care about their customers or making their own mistakes right. Manager doesn't care and can never get through to their "corporate office". Overcharged us for months and couldn't care less. Do business elsewhere.
🚨 Warning: Unauthorized Charges & Terrible Customer Service 🚨 I normally don’t write reviews, but I have to warn others about my experience with Tidal Wave Car Wash. If you’re considering a membership, beware of unexpected charges! I originally signed up for a $12.84/month plan, only to later find out I was being charged $48/month—without any notice, email, or text about a price change. When I called customer service (after waiting 15 minutes on hold), I was basically told “it is what it is”—no refund, no prorating, no a... read more
Had seen an advertisement for the local tidal wave, after going 3 times I decided to cancel. Told the man at the gate and he said all set . To find I still got charger $55 and they refuse to refund me
at first they were great,the dry roller did the whole truck,then they decided to speed the line up so now it only dries front half for the same price . nice wash but over priced.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://bit.ly/4ggMS3y or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best service and we hope yo... read more
RecommendedThe employees are so dang rude. It's impressive how rude they are. You ask a simple question (when do I put my car in neutral) and they act like you're an idiot and wasting their time. As well as responding hatefully.. I got "you should have already had it in neutral " and he walked off shaking his head. Look, I'm sure there was a sign that I missed, but when there is all sorts of things happening, it can get overwhelming for people. This is only the second time I have been.. Cut me some slack! The first time, they were extr... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 351 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.