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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
🚨 Warning: Unauthorized Charges & Terrible Customer Service 🚨 I normally don’t write reviews, but I have to warn others about my experience with Tidal Wave Car Wash. If you’re considering a membership, beware of unexpected charges! I originally signed up for a $12.84/month plan, only to later find out I was being charged $48/month—without any notice, email, or text about a price change. When I called customer service (after waiting 15 minutes on hold), I was basically told “it is what it is”—no refund, no prorating, no a... read more
Had seen an advertisement for the local tidal wave, after going 3 times I decided to cancel. Told the man at the gate and he said all set . To find I still got charger $55 and they refuse to refund me
at first they were great,the dry roller did the whole truck,then they decided to speed the line up so now it only dries front half for the same price . nice wash but over priced.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://bit.ly/4ggMS3y or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best service and we hope yo... read more
RecommendedThe employees are so dang rude. It's impressive how rude they are. You ask a simple question (when do I put my car in neutral) and they act like you're an idiot and wasting their time. As well as responding hatefully.. I got "you should have already had it in neutral " and he walked off shaking his head. Look, I'm sure there was a sign that I missed, but when there is all sorts of things happening, it can get overwhelming for people. This is only the second time I have been.. Cut me some slack! The first time, they were extr... read more
I wasn't told about a membership. I got a text indicating I needed to complete my membership. Which is fine that's on me. But they make it very difficult to cancel. The system can't find my information and the contact number listed is out of service . Not very well set up customer service.
My husband added my new vehicle to the family plan this past Sunday. I took it through the wash for the second time today and went to Murphy’s next door to get gas. As I stepped out of my vehicle up on to the curb where the pump is, I noticed scratches on the top of the lift gate. The only thing that could have done that was the car wash. I canceled my vehicle from the family plan and went back and reported to a manager per advise by the company that I called about the matter. We’ll see if they will do anything about the scr... read more
Has repetitively been closed for one reason or another and when you actually go there are no clean towels, etc.
Business response:
Thank you for your feedback. At Tidal Wave Auto Spa, the safety of our customers, their vehicles, and our equipment is our top priority. During extreme cold weather, when temperatures are below freezing, we delay opening until it is safe to operate the car wash effectively. We understand your frustration and truly appreciate your patience. We hope you’ll give us another chance to provide you with the excellent service you deserve. If you have further concerns, please don’t hesitate to reach out to us directly.
Went in for a simple one time car wash. Come to find out, they have been charging my card for months for a membership that I never signed up for or consented to. Do not recommend. Will not be going back ever.
Business response:
At Tidal Wave, we understand you don't like unexpected charges. To help avoid this, we work hard to make the terms of our Club Memberships clear to our customers, but misunderstandings still happen. We apologize for this experience. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays) or visit https://bit.ly/4ggMS3y.
This place is a scam and rip off. You get pressured into buying there stupid memberships then they make it impossible to cancel them. First time I bought the membership it took 3 tried online to get the membership cancelled. Got pressured into buying it again even though the first time not only was it not worth the money but the employee put the sticker on my car without asking and guess what they don’t come off clean. Still got 4 square inches of residue from that thanks. But this last time even though I cancelled just like... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 342 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.