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TimePayment
- Financial Services
- Woburn, MA
About this business
Location details
400 TradeCenter, Suite 6950, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is not helpful and almost seems incompetent. Several of their agents have no understanding of Timepayment’s processes and policies and are not equipped to assist customers in a meaningful way. Amanda & Angie, specifically, need some re-training as to the buyout process and how it works. Neither of them knew to let me know in advance that even after buying out my equipment lease, my monthly auto-payment would still be deducted from my account several days later- seemingly for no apparent reason other than the... read more
Business response:
TimePayment is sorry to hear that you are dissatisfied with your leasing experience. We also apologize for any inconvenience that has been caused. Please contact our Customer Support Department with any further questions or concerns which you have, related to the account. We are happy to assist.
I don't understand how BBB can accept all this horrible reviews and have A star rating.This company is one of the worst I have ever had to deal with. Thats funny under each review they are apologies, and still have a ****** service. Don't you guys tired from world "sorry" . First of all they made me sign a contract, never ever mentioned that is 5 year contract, and we rented out 2 water dispensers. At the beginning they said service is included, if you have a problem with machine we ll fix it, but now I have one of the water... read more
Business response:
TimePayment is sorry to hear that you are dissatisfied with your leasing experience. Please be advised that you entered into a Non Cancelable Commercial Equipment Rental Agreement with TimePayment Corp. The words “NON CANCELABLE” are referenced specifically at the top of page (1) of your Rental Agreement. By executing such agreement, you as customer acknowledged that you were entering into this Rental Agreement with TimePayment Corp. and that TimePayment Corp. is not in any way associated or affiliated with the Equipment Ven... read more
I signed an equipment lease contract and they requested that I provide a certificate of insurance. There was not a specified amount of insurance that was needed. I called the person I bought the equipment from and he provided a value of the equipment. I provided TPC with a certificate of insurance for the equipment. A month later I get a notice that they are charging me $40 a month for lack of providing adequate proof of coverage. I called them assuming they would just tell me the letter was sent in error or maybe my certifi... read more
Business response:
We apologize that you are dissatisfied with your leasing experience. Please be advised that pursuant to section (16) of your Non Cancelable Commerical Equipment Lease Agreement, the leased equipment referenced must be insured against loss and destruction. Please be advised that pursuant to your valid insurance binder being received and entered on November 18, 2019, the monthly Loss & Destruction waiver fee has been removed from your monthly payments going forward. Should you have additional questions regarding this matter, p... read more
I don't think I can even leave a rating, but they tell you that you must! This company totally ripped off my 86 year old Father and is continuing to do so! They take advantage and exploit the elderly, disadvantaged, and disabled. I have seen them do the same to my dear friend who is mentally and physically challenged! They will not work with you one bit. They say they will and ask you for information, then turn around and tell you that what you have given them is what they need. Ridiculous! In reading their responses to prev... read more
I won't go into the details, but my situation is exactly like all the other commenters. This is a rip-off company. I'm sorry I ever got mixed up with them. BUYER BEWARE. Do WHATEVER you have to NOT to use this company. Take out a loan from your local bank. It would be MUCH easier, faster, cheaper, friendlier..... need I say more???? BTW, I can't understand why BBB gives them an A+ rating?? What's that all about???????
Business response:
TimePayment is sorry to hear that you are dissatisfied with your leasing experience. Please contact our Customer Support Department with any questions or concerns which you have, related to the account. We are happy to assist.
I wish it was possible to leave a 0-star review for this company. The "salesman" for this company came to us when we were in search of a credit/debit card machine for our business and repeatedly told us (three witnesses) that this was 100% cancellable if we didn't like the product. The day we tried to cancel it they informed us that it was a 45-month nonnegotiable contract and that we could pay them ~$10,000 to buy out our contract. When I explained to them that their company said it was negotiable at the time of the signing... read more
Business response:
TimePayment is sorry to hear that you are dissatisfied with your leasing experience. Please contact our Customer Support Department with any questions or concerns which you have, related to the account. We are happy to assist.
No customer service at all real rude and for you to end a contract each time you call they tell you a different balance is a joke dont recommend this company a lot of tricks to steal to make you pay more money they talkto clients with no profesionalism no education regret doing bussiness with them is been a nightmare
Business response:
TimePayment is sorry to hear that you are dissatisfied with your leasing experience. Please contact our Customer Support Department with any questions or concerns which you have, related to the account. We are happy to assist.
This company is a rip off if you finance through them. They don't tell you what the interest rate is. My husband financed 13,000 with them and pays 3 times the amount not understanding how they did business. Now he owes way more than the 13,000. even after paying a year on the loan. DO NOT USE this company!!
Business response:
TimePayment is sorry to hear that you are dissatisfied with your leasing experience. Please contact our Customer Support Department with any questions or concerns which you have, related to the account. We are happy to assist.
This company is one of the worst I have ever had to deal with. Absolutely worst customer service EVER. You cannot get a straight answer from anybody and everything is always being held up by their legal department. My equipment was never received because the vendor never had it in stock. Luckily this was my warning sign to cancel my agreement which I did. Over a month later I am still trying to get my refund for my initial payment and fees. Every time I call I get a different excuse. DO NOT do business with this company unde... read more
Business response:
TimePayment is sorry to hear that you are dissatisfied with your leasing experience. Please contact our Customer Support Department with any questions or concerns which you have, related to the account. We are happy to assist.
Frequently asked questions about TimePayment
How is TimePayment rated?
TimePayment has a 3.3 star rating with 1,578 reviews.
When is TimePayment open?
TimePayment is closed now. It will open tomorrow at 8:00 a.m.