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Times Square Grand Slam

4.5

About this business

Location details

5201 S Broadway Ave, #170, Tyler, TX, 75703, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to Midnight
Tue10:00 a.m. to Midnight
Wed10:00 a.m. to Midnight
Thu10:00 a.m. to Midnight
Fri10:00 a.m. to Midnight
Sat10:00 a.m. to Midnight
Sun10:00 a.m. to Midnight
4.56,083 reviews
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Kitty J.'s profile image
Kitty J. 
rating
16 years ago

This is a small independent theater and from what I understand is family owned. If you want to go to a movie, please patronize this one whenever possible. I've been there before and it is always clean and the staff are nice and friendly. 

Joe N.'s profile image
Joe N. 
rating
16 years ago

It's a quite and nice little movie theater. The seats are very comfy. The sound and picture are good. They have a large selection of movies. I travel to Tyler for business and enjoy catching a weeknight movie here in the under crowded theater. Nice family place too. 

Justin E.'s profile image
Justin E. 
rating
16 years ago

This theater definitely has a nice vibe. If you get frustrated with 14 year olds and adult mental midgets talking, texting, and generally acting stupid during movies you will probably like this place. There's still some of that going on but it's been my experience that it is much less prevelant than at the other places in town. Ticket and snack bar prices are also much better than the other options. For a while the snack bar was selling Double Daves pizza by the slice as well, although I am not sure if they still are - Now ... read more

Sharon E.'s profile image
Sharon E. 
rating
18 years ago

I prefer this theater over any other in town. It is more family oriented and a little less "flashy" and loud. The owners and employees are friendly and make going to the movies pleasant for a family. They also have a punch card for a free movie pass or for free popcorn. Seating is quick, parking is good and the snack bar and ticket prices are reasonable. 

Phil B.'s profile image
Phil B. 
rating
4 days ago

I do not recommend this business because they are unethical and are not customer friendly. Because of their poor customer care I discovered that AMC is a huge step up and a much better option for me. A company should always honor their commitments. 

Business response:

Phil, thank you for your continued support of TSGS and for sharing your concerns. We understand why this situation is frustrating. The offers referenced were included in a third-party coupon program that was not authorized through our company. We have reached out directly and remain hopeful that you will give us another opportunity in the future. Our General Manager, Cody Joslin, would be happy to personally welcome you and your guests in and ensure you have a great experience with us. Time Square Grand Slam Management 

Phil B.'s profile image
Phil B. 
rating
a month ago

I have been a loyal customer for years but have experienced the worst customer experience recently. Our local FFA sells coupon books as a fundraiser and Times Square Grand Slam has been in the book for several years. they still have a couple of coupons but now refuse to honor them. The average profit for a large popcorn and fountain drink is between 80-90% (I always purchase these) - so refusing to accept a buy one get one free ticket on a movie that is not new because they are excluded - is poor management. 

Business response:

Phil, thank you for your continued support of TSGS and for sharing your concerns. We understand why this situation is frustrating. The offers referenced were included in a third-party coupon program that was not authorized through our company. We have reached out directly and remain hopeful that you will give us another opportunity in the future. Our General Manager, Cody Joslin, would be happy to personally welcome you and your guests in and ensure you have a great experience with us. Time Square Grand Slam Management 

Sarah L.'s profile image
Sarah L. 
rating
3 months ago

Worst movie experience of my life. Drunk teenagers, at least three kids under 8 in a rated R horror movie and the girl next to me putting her bare feet in my food. Bathrooms were trashed. The staff doing the best they could but how can you blame the 19 year old running a bar for entitled, trashy people? Understaffed and probably underpaid. 

Michelle R.'s profile image
Michelle R. 
rating
4 months ago

First, the girls running the desk and bar were great! This review started off as a 3 because of them but by the end of the night it dropped to a one. After an hour wait and paying over $75 for a Lane to get one that is sticky and obviously unclean was ridiculous. We were told the wait was that long so they could have 10 to 15 minutes time to clean. However, the tables were cleaned with what only could have been a dirty sopping wet wash cloth, the floor and seats had drink spills, sticky spots, food smashed in, etc. So they s... read more

Alyssa V.'s profile image
Alyssa V. 
rating
8 months ago

Came in to go bowling with my family (husband and two young children). While waiting for our lane we ended up ordering a few appetizers at the restaurant inside, then moved over to our lane once ready. Everything was great up until this point, we begin playing and my 3yo drops his drink (no lid) and we scramble to find our waiter to get napkins and he's no where in sight. So I went into the restroom and grabbed paper towels to dry the area, of course this leaves it sticky so I tracked down an employee walking around with a r... read more

Business response:

Dear Alyssa, We regret the unsatisfactory service you experienced during your recent visit. We would appreciate the opportunity to discuss your concerns in greater detail. Please contact cjoslin@tylermovies.com at your convenience to further address the issues. Thank you for your time and consideration. 

Frequently asked questions about Times Square Grand Slam

How is Times Square Grand Slam rated?

Times Square Grand Slam has a 4.5 star rating with 6,083 reviews. 

When is Times Square Grand Slam open?

Times Square Grand Slam is closed now. It will open at 10:00 a.m.