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Times Square Grand Slam
- Movie Theater
- Tyler, TX
About this business
Location details
5201 S Broadway Ave, #170, Tyler, TX, 75703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 10:00 a.m. to Midnight | |
| Wed | 10:00 a.m. to Midnight | |
| Thu | 10:00 a.m. to Midnight | |
| Fri | 10:00 a.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to Midnight |
It's a quite and nice little movie theater. The seats are very comfy. The sound and picture are good. They have a large selection of movies. I travel to Tyler for business and enjoy catching a weeknight movie here in the under crowded theater. Nice family place too.
This theater definitely has a nice vibe. If you get frustrated with 14 year olds and adult mental midgets talking, texting, and generally acting stupid during movies you will probably like this place. There's still some of that going on but it's been my experience that it is much less prevelant than at the other places in town. Ticket and snack bar prices are also much better than the other options. For a while the snack bar was selling Double Daves pizza by the slice as well, although I am not sure if they still are - Now ... read more
I prefer this theater over any other in town. It is more family oriented and a little less "flashy" and loud. The owners and employees are friendly and make going to the movies pleasant for a family. They also have a punch card for a free movie pass or for free popcorn. Seating is quick, parking is good and the snack bar and ticket prices are reasonable.
I have been a loyal customer for years but have experienced the worst customer experience recently. Our local FFA sells coupon books as a fundraiser and Times Square Grand Slam has been in the book for several years. they still have a couple of coupons but now refuse to honor them. The average profit for a large popcorn and fountain drink is between 80-90% (I always purchase these) - so refusing to accept a buy one get one free ticket on a movie that is not new because they are excluded - is poor management.
Business response:
Phil, thank you for your continued support of TSGS and for sharing your concerns. We understand why this situation is frustrating. The offers referenced were included in a third-party coupon program that was not authorized through our company. We have reached out directly and remain hopeful that you will give us another opportunity in the future. Our General Manager, Cody Joslin, would be happy to personally welcome you and your guests in and ensure you have a great experience with us. Time Square Grand Slam Management
Worst movie experience of my life. Drunk teenagers, at least three kids under 8 in a rated R horror movie and the girl next to me putting her bare feet in my food. Bathrooms were trashed. The staff doing the best they could but how can you blame the 19 year old running a bar for entitled, trashy people? Understaffed and probably underpaid.
First, the girls running the desk and bar were great! This review started off as a 3 because of them but by the end of the night it dropped to a one. After an hour wait and paying over $75 for a Lane to get one that is sticky and obviously unclean was ridiculous. We were told the wait was that long so they could have 10 to 15 minutes time to clean. However, the tables were cleaned with what only could have been a dirty sopping wet wash cloth, the floor and seats had drink spills, sticky spots, food smashed in, etc. So they s... read more
Came in to go bowling with my family (husband and two young children). While waiting for our lane we ended up ordering a few appetizers at the restaurant inside, then moved over to our lane once ready. Everything was great up until this point, we begin playing and my 3yo drops his drink (no lid) and we scramble to find our waiter to get napkins and he's no where in sight. So I went into the restroom and grabbed paper towels to dry the area, of course this leaves it sticky so I tracked down an employee walking around with a r... read more
Business response:
Dear Alyssa, We regret the unsatisfactory service you experienced during your recent visit. We would appreciate the opportunity to discuss your concerns in greater detail. Please contact cjoslin@tylermovies.com at your convenience to further address the issues. Thank you for your time and consideration.
Half of the games are out of service or not working properly. Laser tag had to be restarted 4 times and still didn't work great. The restaurant is shut down. No ropes coarse during the week in August. Definitely put a damper on the birthday. Staff tried their best. They were working with what they had. Used to be a great place but is headed down hill.
Had a movie at 6:50. Came early. Stood in line to get refreshments. Finally got helped and served and walked into the theater at 7:15. We had no idea what was going on in the movie because we missed so much of it already. The worst part is, you only had ONE employee at the snack bar working and taking orders. There were at least 10 people in line. I was number four. THEEE other employees were there, however. One changing bags out of trash cans. One walking around pretending to sweep. One unwrapping paper towels beh... read more
Frequently asked questions about Times Square Grand Slam
How is Times Square Grand Slam rated?
Times Square Grand Slam has a 4.5 star rating with 6,018 reviews.
When is Times Square Grand Slam open?
Times Square Grand Slam is open now. It will close tomorrow at 12:00 a.m.