Town East Ford

Business response:

We're delighted to hear that Erica Reeves provided you with such excellent care! Thank you for taking the time to recognize her. At Town East Ford, we value going the extra mile for our customers, and it sounds like Erica did just that. We'll be sure to pass your kind words on to her. 

Business response:

Thank you for the fantastic review! We appreciate you recognizing our staff's friendliness, professionalism, and knowledge. We take pride in our team's ability to explain automotive issues clearly and work efficiently to get your vehicle back on the road quickly. At Town East Ford, a reasonable turnaround time is a priority for us. We're glad we could deliver that for you. 

Business response:

Thank you for your review! We're happy to hear your initial experience was fast, friendly, and that you were able to get an appointment quickly. We sincerely apologize that no one attended to you during your next day appointment. That's certainly not the standard of service we strive for at Town East Ford. Would you be willing to share some more details about your experience the next day? We'd love the opportunity to regain your trust. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msm... read more

Business response:

We're thrilled to hear that your trade-in process was both fast and easy! We understand that trading in a vehicle can sometimes be complex, so we strive to make it as smooth and efficient as possible. We're happy to hear we achieved that for you. It's fantastic that you also found our team to be knowledgeable about the vehicles and personable. Having a knowledgeable staff allows us to answer your questions and guide you through the process with confidence. A personable touch makes the car-buying experience more enjoyable for... read more

Business response:

Thank you for your honest feedback. We appreciate you letting us know about your experience. We understand that cost is a major consideration, and we continually strive to offer competitive pricing while maintaining the high quality of service our customers expect. We're glad we were able to get your car back on the road quickly – that's definitely a priority for us! Thanks for choosing Town East Ford! 

Business response:

Thank you so much for the fantastic 5-star review and for recommending Blake Smithers to everyone! We're thrilled to hear you had such a positive experience. It sounds like Blake truly went above and beyond to ensure a smooth and informative process for you. His commitment to keeping you updated on your car's progress, including sending pictures, demonstrates exceptional customer service. That's exactly what we strive for at Town East Ford, and we appreciate you recognizing Blake's efforts! We'll be sure to pass along your k... read more

Business response:

We're thrilled to hear you had such a positive experience working with Juan, Angie, and Junior at Town East Ford! Finding the perfect car can involve some exploration, and it sounds like they made the process smooth and enjoyable. We appreciate you mentioning that they were all easy to work with. We strive to create a relaxed and helpful environment for our customers, and it seems Juan, Angie, and Junior achieved that perfectly. It's fantastic that you were able to test drive different cars to find the right fit. We're glad ... read more

Business response:

We're thrilled to hear you had such a positive experience with Austin! It sounds like he went above and beyond to explain your options and get you back on the road quickly. We appreciate you mentioning his friendly and efficient service – that's exactly what we aim for at Town East Ford. We'll be sure to pass along your kind words to Austin, he'll definitely be happy to hear it! Thank you for choosing Town East Ford! 

Business response:

¡Gracias por elegir Town East Ford y por dejarnos una reseña tan fantástica! Nos sentimos honrados de ser considerados el mejor concesionario del Metroplex, eso significa mucho para nosotros. Nos esforzamos por brindar un servicio excepcional a cada cliente, y parece que nuestro equipo cumplió con sus expectativas. ¡Agradecemos que reconozca sus esfuerzos! Gracias nuevamente por su negocio. ¡Esperamos superar sus expectativas nuevamente en el futuro!