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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Erica was fantastic to work with. If you ever need service, ask for her and she'll take care of you.
Business response:
That's awesome to hear! We at Town East Ford are thrilled that Erica provided such a fantastic service experience. We'll be sure to pass your kind words on to her – she'll be happy to know her dedication is appreciated! Thanks again for choosing Town East Ford, and for recognizing Erica's excellent service!
The appointment was easy to make. They were able to look at my vehicle and fix it quickly with great communication.
Business response:
That's fantastic to hear! We appreciate you mentioning how easy it was to schedule an appointment. We strive to make the service process convenient from start to finish. It's also great to hear we were able to diagnose and fix your vehicle quickly, all while keeping you informed throughout the process. Clear communication is key to building trust, and we're happy the service team excelled in that area. Thanks again for choosing Town East Ford, and happy driving!
I’ve never had better service. It took less time than I had planned for. Extremely friendly and professional service advisor.
Business response:
We're thrilled to hear that your recent service experience exceeded your expectations! Our goal is to provide exceptional service, friendly interaction, and efficient completion of work - and it sounds like we achieved all three in your case. Knowing the service took less time than you planned is especially great news! We understand your time is valuable, and we appreciate you recognizing the advisor's professionalism and friendliness. Thanks again for choosing Town East Ford. We look forward to seeing you again for your nex... read more
Generally speaking I have been pleased with the quality service and level of attention paid to my needs as a customer. This past visit, when I expressed the desire to have my spare tire rotated into the tire rotation, my service adviser seemed surprised by the request. The impression it gave me was that he was told to “push back” a little on certain requests, then if the customer is adamant to assure the customer it would be done. I’m not saying that’s what this young man did or, if he genuinely was not educated on the corre... read more
Business response:
Thank you for your feedback on your recent service experience. We appreciate you taking the time to highlight both the positive aspects and areas for improvement. We're glad to hear you've generally been pleased with the quality of service and attention to your needs. Regarding your spare tire rotation, we apologize that the service advisor seemed surprised by your request. To address this, we'll be providing additional training to our service advisors to ensure they clearly explain the tire rotation process, including the o... read more
This device was to correct an error made during the last recall service. Davis McDonough was extremely helpful and knew exactly what was required to correct the issue. The whole process was painless and relatively quuck.
Business response:
Thank you for your review! We apologize for the inconvenience caused by the initial error during the recall service. We're happy to hear Davis was able to quickly and efficiently resolve the issue. A painless and quick resolution is what we aim for in all service encounters. We'll be sure to recognize Davis for his excellent service. Thank you for your patience and understanding!
Farle and Anuj made a process no one looks forward too, a fast and painless process.
Business response:
We're thrilled to hear that Farle and Anuj made the car buying process fast and painless – that's exactly what we strive for! No one enjoys car shopping traditionally, so knowing they exceeded your expectations is fantastic. We'll be sure to pass your kind words on to Farle and Anuj. Thank you for choosing us, and welcome to the family!
I recently took my vehicle to Town East Ford with a long list of maintenance tasks, and the experience exceeded my expectations. My service advisor, Austin, was exceptional, providing clear and consistent updates while also offering cost estimates so I was never caught off guard. The team not only completed all the work on time but actually finished ahead of schedule. I've been a loyal customer since I bought my car from Town East Ford in 2017, and their outstanding service ensures I'll keep coming back. This dealership earn... read more
Business response:
Wow, thank you for the amazing review! This is exactly what we love to hear. It sounds like Austin went above and beyond to make your service experience a breeze. Clear communication, cost estimates, and timely completion are all hallmarks of the excellent service we strive for at Town East Ford. We're especially thrilled that you've been a loyal customer since 2017 – your continued trust means a lot to us! A perfect 10/10 rating is fantastic – thank you for recommending us!
Appointment was on time. Service rep was courteous and answered all my questions. Definitely a good experience.
Business response:
That's fantastic to hear! We appreciate you letting us know about your positive service experience. On-time appointments, courteous service representatives, and answering all your questions are exactly what we strive for.
Buen servicio al cliente. Me ayudaron mucho. Gracias. Definitivamente Serra uno de mis lugares para comprar un carro
Business response:
¡Nos encanta saber que brindamos un buen servicio al cliente y pudimos ayudarte! Gracias por las amables palabras y por considerarnos como su lugar para comprar un auto. Nuestro equipo se esfuerza por ser servicial e informativo en cada paso, y significa mucho para nosotros saber que causamos una impresión positiva. Cuando esté listo para comenzar a comprar su próximo vehículo, ¡esperamos que venga a visitarnos primero!
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,982 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open tomorrow at 8:30 a.m.