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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Blake was very helpful and professional. I was very pleased with his service. I will recommend my friends.
Business response:
Thank you for your kind words! We’re delighted to hear that Blake’s helpfulness and professionalism made a positive impression. Your recommendation means a lot to us. If you or your friends need any further assistance, please don’t hesitate to reach out. Thanks again for your support!
My personal opinion, the length of time my car was in service is crazy. Ford should have given me a car to use while services took almost a month. The communication between the customer and service advisor needs improvement. When questions are asked in chat, they should be answered promptly. Erica was very nice but I expected more.
Business response:
Thank you for sharing your feedback. We apologize for the extended time your car was in service and the communication issues you experienced. We understand how important timely updates and support are, and we regret that we did not meet your expectations in these areas. To address these concerns and improve your experience, please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We are committed to resolving these issues and ensuring a better experience for you moving forward. Thank you for br... read more
Jim Artrip always goes way beyond to provide excellent customer service. When I schedule service of oil change always prompt to get vehicle in.
Business response:
Thank you for the kind words! We’re delighted to hear that Jim Artrip consistently goes above and beyond to provide excellent customer service and ensure prompt service for your oil changes. It’s great to know that our efforts to deliver top-notch service are making a positive impact. If there's anything more we can do for you, please let us know. Thank you for your continued trust and support!
patince well have cash or a credit ready to go. . definitely 600 rating and u my friwnd can walk away fitha mustang make e or a thunder birs sc 4.o l b 6 double ov hd cam wrh tubo buster. 3 ride settings. 6 speed manual trans pos track 20 in with 4 inch extra real wheal axele . bad ti the bone leather surround sound and uffdfff 69000 with 46000 miles 450 for 6 year's
Business response:
Thank you for the glowing review! It sounds like you’re excited about your new vehicle and the features it offers. We’re thrilled to hear that you’re satisfied with your purchase and the service you received. If you have any questions or need further assistance, feel free to reach out. Enjoy your ride, and thanks again for choosing us!
The service was ok. I wasn’t given details about what was done. The wait time was as expected but the service person as not great.
Business response:
Thank you for your feedback. We’re glad to hear that the wait time met your expectations, but we’re sorry to learn that the service and communication did not. Providing clear and detailed information about the services performed is important to us, and it seems we fell short in this instance. To improve your experience in the future, please reach out to us directly with any specific concerns or if you need more information about your service. We appreciate your input and hope to have the opportunity to better serve you next ... read more
This is my second vehicle I bought from Blake! I just came to look and he made it happen. Thanks!
Business response:
Thank you for coming back to us for your second vehicle purchase with Blake! We’re delighted to hear that he was able to make it happen for you once again. Your continued trust and support mean a lot to us. If you need anything else, don’t hesitate to reach out. Enjoy your new vehicle!
The entire staff was very helpful, friendly and kept me informed on status of my vehicle.
Business response:
Thank you for your kind words! We're delighted to hear that our staff made your experience positive and kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again in the future!
I always had a good experience with town east ford it’s my fourth vehicle that I purchased with this dealer , Luis made the difference with my last purchase he made it so easy, took me trough the steps and assure me that I was making the right decision in getting the right vehicle for me
Business response:
Thank you for your continued loyalty and for sharing your positive experience! We're thrilled to hear that Luis made such a difference in your latest purchase and helped guide you through the process. Your satisfaction is our top priority, and it's great to know you found the right vehicle with ease. We look forward to assisting you with any future needs!
Reliable and took care of me without an appt to replace a recall part. Also informed about a new recall and what to look for
Business response:
Thank you for your positive feedback! We're glad we could assist you promptly and keep you informed about the recall. If you have any other questions or need further assistance, feel free to reach out!
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,980 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.