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Town East Ford

4.4

About this business

Location details

18411 LBJ Freeway, Mesquite, TX, 75150, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 8:00 p.m.
Tue8:30 a.m. to 8:00 p.m.
Wed8:30 a.m. to 8:00 p.m.
Thu8:30 a.m. to 8:00 p.m.
Fri8:30 a.m. to 8:00 p.m.
Sat8:30 a.m. to 8:00 p.m.
SunClosed
4.411,668 reviews
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VP's profile image
VP 
a year ago

Kevin and Matthew were great! They were super knowledgable and friendly. I was comfortable with them while I made my purchase. 

Business response:

Thank you for your review! We're thrilled to hear that Kevin and Matthew provided you with great service at Town East Ford. It's fantastic to know that they were knowledgeable, friendly, and made you feel comfortable throughout your purchase process. We'll be sure to pass along your compliments to them. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

Ed.R's profile image
Ed.R 
a year ago

Good service and friendly people. The price for service seems high though. Jim Artrip does a good job. 

Business response:

Thank you for your review! We're glad to hear that you received good service from the friendly staff at Town East Ford. We appreciate your feedback regarding the price for service, and we'll certainly take it into consideration to ensure our pricing remains competitive while maintaining the quality of our service. We're pleased to know that Jim Artrip did a good job assisting you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forwa... read more

aaron.springfield's profile image
aaron.springfield 
a year ago

Awesome fast service I drive form Fort Worth because of the great care . Thanks david 

Business response:

Thank you for your review! We're thrilled to hear that you received awesome fast service at Town East Ford. Providing excellent care to our customers is our priority, and we're delighted that you're willing to drive from Fort Worth for our service. We'll be sure to pass along your appreciation to David and the rest of our team. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

expeditionowner1's profile image
expeditionowner1 
a year ago

Great experience overall. I bought a certified pre owned expedition and on the way home I had a problem. The dealership agreed to fix the problem for no charge. I would buy from Town East Ford again. 

Business response:

Thank you for your review! We're glad to hear that you had a great overall experience at Town East Ford, despite encountering a problem with your certified pre-owned Expedition on the way home. We're happy to fix the problem at no charge, demonstrating our commitment to customer satisfaction. We appreciate your understanding and your willingness to consider buying from us again. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Town East Ford! 

OJEDA1010's profile image
OJEDA1010 
a year ago

Average service average knowledge Can’t say anything outstanding about this place Just an average establishment 

Business response:

Thank you for taking the time to share your feedback with us regarding your recent experience. We sincerely apologize if your visit did not meet our 5-star expectations. At Town East Ford, we strive to provide exceptional service and aim to exceed our customers' expectations with every interaction. We regret that we did not deliver an outstanding experience for you during your visit. Your feedback is important to us as we continuously work to improve our services. We would appreciate the opportunity to discuss your concerns ... read more

Michelle's profile image
Michelle 
a year ago

Town East Ford completed the factory recall on my 2018 Ford Escape in 1.5 hours. 

Business response:

Thank you for your 5-star review! We're thrilled to hear that we were able to efficiently complete the factory recall on your 2018 Ford Escape in just 1.5 hours. Providing prompt and efficient service is important to us, and we're glad that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

BARAKVOLNER's profile image
BARAKVOLNER 
a year ago

Excellent service , The crew was great and very helpful. I appreciated their attention to detail and level of service. 

Business response:

Thank you for your review! We're thrilled to hear that you had an excellent experience at Town East Ford. Providing great service and being helpful to our customers is what we aim for, so we're delighted that our crew met your expectations. Attention to detail and top-notch service are important to us, and we're glad that you noticed and appreciated it. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

alvinsanders84's profile image
alvinsanders84 
a year ago

Great dealership and service gets right on the job and call when car is ready 

Business response:

Thank you for your review! We're delighted to hear that you had a great experience at Town East Ford. Providing prompt service and keeping you informed about your car's status are priorities for us, so we're glad that our team got right on the job and called you when your car was ready. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

Jwh75098's profile image
Jwh75098 
a year ago

Always a pleasure working with Town East ford. Great pricing, service and a upfront straight forward deal. Leutian had my deal and vehicle ready to go when I arrived at the dealership and sales paperwork took less that 30min. Great experience with Town East and FMCC. 

Business response:

Thank you for your review! We're thrilled to hear that you had a great experience working with Town East Ford. Providing great pricing, service, and upfront deals is what we aim for. We're glad Lutian had everything ready for you upon your arrival, and that the sales paperwork process was quick and efficient. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future! 

Frequently asked questions about Town East Ford

How is Town East Ford rated?

Town East Ford has a 4.4 star rating with 11,668 reviews. 

When is Town East Ford open?

Town East Ford is open now. It will close at 8:00 p.m.