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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"This dealership does not answer any questions or concerns " If you want a headache or nightmare experience buying a vehicle, this is the place. Worst experience of my life. Nothing but lies to get the deal. I will never buy another Toyota after this. Two weeks after buying a new Rav 4 the paint is chipping off. Mess with the financial documents. I have a list that won't fit here. Nobody has returned a call or email, including the manager. Disgusting Toyota Team. Ignorant!
Business response:
Thank you for the candid feedback on your experience with my staff at Kingsway Toyota . I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve.
"Dishonest manager. " Manager just plays you like your dumb looking cause you look young. Negotiating a price and tells you to cut the BS. Started off Negotiating with invoice pricing with exact numbers and tells us that it doesn't exist and there's no such thing as invoice pricing. After coming to an agreement on pricing. Haven't even run a credit check and knowing that credit score would be good. They tell us that they would not give us Toyota's financing rate and tells us to go look for a bank. Talked to many people and n... read more
"Used car purchase " Not too happy with how purchase went. Wanted us to pay for vehicle day before pick up, we did, Picking up vehicle at set time but nothing ready, After vehicle cleaned up noticed marks and bondo, also made strange noise but didn't on test drive. We asked to back out of deal and were told no, now know why they wanted us to pay in advance. Had no paper work and had to return as did not get bill of sale. They did have a tech drive with me to explain the noise, made them note it on the bill of sale, and they ... read more
"Bad customer service" I am very disapointed on how I was treated at this Location. At first waited for almost 3 hrs for the paperwork, waited for two weeks for the approval. Put $2000 for down payment and wan't approved. I am not after the approval but the customer service itself. I paid cash and I told the Sales Rep to refund my money in cash too but issued me a cheque instead. I felt so insulted. I felt like, they treated me like I was no one coz I did not get approve. They ignored me and let me wait and call them back an... read more
"Get a second opinion before u let them work on your vehicle" My vehicle was in for factory authorized recall work and I was sent a vehicle report. By reading the report you would be led to believe that my Toyota was falling apart and needed thousands of dollars of work. For example, I recently took off my winter tires and replaced them with almost new summer tires that were purchased last August. When replacing them I ROTATED them as per Toytota's recommendations but yet my report says that for $32.00 or so they will rotate... read more
"Right on time" Went to Kingsway for full maintenance and work was done right on time. My work was not interfered thanks to Kingsway's timely shuttle service.
Business response:
We are glad that you had a good experience with our shuttle driver! We appreciate your comments! Daniel Priestner - General Manager
"Service Dept - with No Service Skills" Initially the woman who checked in my car and also attended to me when I picked it up was excellent. I drove about a block from the dealership and noticed that my mileage had not moved from when I dropped the car off so obviously there was no road test completed. When I came back in and told her that my car did not get a road test as was stated on the invoice, she said " Oh, that's just a computer print out. We never do road tests in the winter" I live in Alberta, that means that 50% o... read more
Business response:
Hi Brenda, I am so sorry for the delayed response to this! I must have missed this notification. If you would like, can you please give me a call at 780-619-5798 to discuss this further and we can come to a resolution. Daniel Priestner - General Manager
"Service Experience" In March 2013, we had an appointment to service our 4Runner. We told them we needed it done by 1PM, because we are from out of town and had to be somewhere right after. We were disappointed to come back to the dealership at 1PM and see that our 4Runner was not serviced yet, so we took it and left. We rescheduled an appointment for the next day. When we picked up the vehicle the next day we were charged and were not happy about that since we stayed at a hotel just to have our vehicle service. We saw Johnn... read more
Business response:
Thank you for taking the time to review our dealership. We are glad you had a positive experience in the end. We look forward to seeing you again! Thank you! Daniel Priestner - General Manager
"problem check" i had to go back to the dealer because my heater was only working on high speed i was taken in right away and looked after right away by the staff turns out it was the alarm company that installed the remote starter but i have been to many dealers and this one is the fastest to deal with me completely
Business response:
We are glad to hear that you had such great and efficient service. Thanks for reviewing us! Daniel Priestner - General Manager
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 10,144 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is closed now. It will open tomorrow at 9:00 a.m.