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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Bait and Switch??" Just called salesman Chris, inquiring about the 2016 Rav 4 Ltd Hybrid with Tech pkg. Stick # 6RH4275 Vin#. JTMDJREV5GD014275 Priced on your website as $40,135 Black pearl Chris said he had no record of this vehicle BUT did try to up sell to pricier ones. We pulled this info from Kingsway Toyota site this morning!!! How can there be NO record of this car unless .... .? ZERO stars across the board!!! Unfortunately I am unable to submit without giving at least 1 star?
"Poor Customer service" Went in for an oil change (was given 7 years of free oil changes when I purchased the vehicle - two a year). I was told that they had switched computer systems and they did not have the free oil change information on file and I would have to pay. I was told they would have to search for the paperwork and I would have to reschedule. I rescheduled and when I called to confirm my appointment, they still had not input my free oil change info. Then I was told that I had to pay for a full inspection every y... read more
Business response:
Dear Jasper, We are sorry to hear about your experience in our Dealership. I would like to speak to you directly and willing to rectify your concern. I will appreciate, if you can call me at: (780) 478-8300 and ask for Amit Jolly. Looking forward to talking to you. Regards,
"Worst experience" I doesnot have a number to rate their service its below zero. I have problem with rear bumper they doesn't fix it . My life worst experience
Business response:
Mr. Toor, this is Daniel Priestner, General Manager. I am very sorry and disappointed to hear that you are unhappy with your experience with our dealership. I would like to speak to you about this in order to rectify whatever concerns you continue to have. We take customer satisfaction very seriously. I can be reached directly at 780-619-5798. I look forward to hearing from you.
"Experience" My husband and I, we went to the dealership to get pricing. We were upfront that we are only shopping around and would like a quote. Ron's service was unbelievable. He went above and beyond our expectations even though he was aware we were shopping around. He spent a lot of time answering our questions and finding the right vehicle which would fit our lifestyle. In all honesty we were not going to purchase the vehicle with Kingsway Toyota due to prior service experience but with Ron's wonderful service we did. T... read more
"Fantastic heights of incompetence" Recently purchased a 2008 Tacoma from Kingway Toyota and was as seriously unimpressed by the quality of service there. We were bounced around four different sales persons, one of whom made us an offer that was $1000 OVER the advertised price, and who tried to sell us undercoating for an addition $450, even though the vehicle had already had undercoating applied when it was brought in by the previous owner. This we found out later when we asked about a customer satisfaction recall that we k... read more
Business response:
Hello there. This is Daniel Priestner, General Manager. I am very sorry to hear that you are unhappy with the purchase of your 2008 Tacoma. I understand that one of our managers, John Hamdan, has reached out to you in order to rectify your concerns. I hope that John was able to help you and bring things to a satisfactory conclusion. Please let me know if I can be of any assistance. I can be reached directly at 780-619-5798 Daniel
"Poor customer service, lack of respect for customer" My wife and I bought a 2016 Forerunner from Kingsway. Everything started out okay and payment that met our budget we agreed upon. As I travel for business the papers had to be emailed to me to sign and I noticed that the lenght of the loan was different than what we discussed. Upon ensuring what this did to the payments my wife was told they Would be higher than what we agreed to. Had we not asked I'm sure that no one would ever had said anything.the finance person seemed... read more
"Aggreived" I would definitely not recommend this dealership. It was very unwelcoming experience that I and my friend faced when we met Maja. She didn't care and was busy with her cell phone. She pretended and excused that she was busy and we left her office right away. My friend who was interested to buy a vehicle decided to go with another dealership after receiving this maltreat here.
"Feel ripped off!" So we came into the dealership to trade in a vehicle. Traded it in for another used vehicle. The vehicle we got had some dirt on it being as it was beside the road never thought anything about it. They washed it but buy then it was to late we signed the paper work and now we are stuck with a scratched up vehicle that we can do nothing about. I will never go back!
"Service scam" All those stories you hear about going to get work done on your vehicle and the shop attempting to swindle you with overpriced xxxxxxxx "repairs" or "maintenance" are certainly proven true when dealing with the service center at kingsway Toyota. Between extremely over priced services, some of which conveniently occurred since my last oil change (when my vehicle was still under warrantee), and the ridiculous attempts to justify the expenses (fancy chemicals to clean my battery? You mean baking soda and/or water... read more
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 10,144 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is closed now. It will open tomorrow at 9:00 a.m.