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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Unprofessional repair" I had a small factory defect that needed resolution and it was not fixed properly. This was not Darcy's fault but the technician that did the work let us down.
"Cometitive price shopping not allowed here" Was in looking to purchase a new vehicle and shocked to find they will not give you a price unless your willing to do the deal now. So much for competitive price shopping with this dealer So no surprise the show room floor had more sales staff than customers
"Misrepresented availability" We are in the market to buy a Sienna. We called and checked for the available new stock and after spending 20 minutes on the phone with the sales guy, we were told that indeed the mentioned two Sienna's were on the lot and available. It was agreed upon that we would meet the sales person in the AM. Upon on arrival, the salesperson was not available and we were passed on what appeared to be the "closer". After test driving, we were told that this was not the car we had discussed, and they both SO... read more
"promised did not delivered" Because of convenient location to home, and that our first new car was purchased at this same location in 2002, we went back to Kingsway Toyota to try out luck. We were promised over the phone for a match to the offer another dealer agreed on. When the car finally came in, we're told it can't be sold as verbally promised. Learned to ask for written agreement from this experience. After some communicating we finally bought the car, minus some promised add-ons. Alan was knowledgeable and tried his ... read more
Business response:
Thank you for taking the time to leave this review! We are sorry to hear that your purchase experience had some flaws in it. If you would like to discuss further, feel free to contact me at 780-619-5798. Thank you for your business. Daniel Priestner - General Manager
"bad service" If you wanna buy a car,service or change oil don't go to toyota kingsway..I was in kingsway Toyota for service..change oil waiting 3 hours.when I get home I find out he gave wrong reciept and no sticker on the windshield for my next change oil and also scratch on my rims..this is worst dealerships I'm not coming back to this dealership anymore...!!this is my second time.
"Salesmen way too pushy. Hard time getting deposit back" I backed out of a sale on a used truck and they were threatening to not give my deposit back. 2 weeks later I walked out of Mayfield Toyota with a 2016 Tacoma. They lost themselves a sale
"Low advertised price to get you to call!" So I found a Tacoma as i wanted at the right price, or so i thought. On calling Kingsway, the sales advisor confirmed that this vehicle was still for sale! opes held high i was ready to buy and then the kicker, opps! sorry this vehicle has been wrongly advertised and now its $5000 more expensive plus the fees! Not happy so asked the sales guy to talk to the manager. He called back and the answer was Ok you can have it for $42000+. Not near the original $37660 as originally advertise... read more
Business response:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Kingsway Toyota, we take customer reviews very seriously. Please contact me, Daniel, General Manager at 780-619-5798. We look forward to working together with you to come up with a solution.
"Avoid this dealership" Coreena Wong was amazing, after all her hard work, we were passed on to Dan Smith, Finance Director. He was rude, arrogant, and brushed us off each time we came in. We were asked to come in on Tuesday morning and have our hail damaged car looked at, when we arrived Dan greeted us with "What do you want?", and "Why are you here?" when we told him that Coreena had arranged for us to come in, he acted like it was putting his whole day off. The second time we went in he was yet again rude and arrogant, he... read more
"Cost of a "world class inspection" without the quality " Every time I have gone I have found costs to be larger then what they seem. The breaking point however was my last service visit where I paid 300 dollars. I had my doubts about the quality so I checks for myself afterwards. 150 was the break down for cost of fluid checks to discover simple things like washer fluid left near empty. Next I Checked my engine air filter, while they did replace it, they failed to notice the GIANT collection of lint and bird seed in the air... read more
Business response:
Thank you for the candid feedback on your experience with my staff at Kingsway Toyota . I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve.
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 10,144 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is closed now. It will open tomorrow at 9:00 a.m.