Our organization has used Birdeye for more than 5 years now and it has been a game changer for managing our online patient reviews. A full suite of reporting and analysis functionality is there if you want it but for us, after initial setup, it operates without any intervention and your patients/customers with positive reviews are nudged to provide their reviews on the social media platform they are most comfortable with and those who experienced service concerns you can intervene early to hear and respond to their concerns. I've recommended Birdeye to several professional colleagues and they have all been as pleased as we have been.

"Remarkable tool for giving you detail analytics" What do you like best about Birdeye? I am happy and satisfied customer of Birdeye who has equipped me with the basic knowledge of how I can bring modification to my product by reading what my customers think about it. It has helped me to create strong connection with my audience and now I m in apposition of bringing innovation to my platform. It is very user-friendly application and I did not face any trouble in its initiation and it is very smooth in its operation. What do you dislike about Birdeye? It is quite expensive due to which it is not suitable for small organizations. Sometimes while communicating on web page the system gets slow due to which I have to face trouble in handling huge amount of people. Recommendations to others considering Birdeye: This tool is highly recommended to whole business sectors. Secondly it will provide you enough of the data that you can easily create more effective business plans and you can also extract the best out of your team by formulating their directions. What problems is Birdeye solving and how is that benefiting you? This tool has deeply affected the research and development department of my organization now we create more effective and better plans for the future concern. It provides me detailed analytics like how many customers approached and how much time a particular customers showed interest in my product in this way I am in apposition of creating an authentic lead.

"Birdeye has done AMAZING wonders for our Resort Condo Clients!" What do you like best about Birdeye? Before Birdeye, my Condo resort client got maybe 3 reviews in 2 years and two of them were 1 star. Why do only the unhappy ones take the time? We knew that really 95% of their customers loved them but we couldn't get them to write reviews on Google or Facebook. Within 48 hours of setting up our Birdeye connection we saw amazing results. Two 5 star reviews and they haven't (knock on wood) stopped coming in. We still do see an occasional 1 star review but we are able in most cases resolve those rather quickly thanks to the way Birdeye has set up their system. I am so glad I kept pushing my client to take on Birdeye. Ain't gonna lie, it tooks some convincing to sign up with a review service. However, they now say Thank you, And it's worth every penny. Birdeye's review process is simple and engaging and captures so many more review requests than the by hand email process we were using. We now have 50 reviews and 4.4 on Google (previously we had 12 reviews and a 3.2). What do you dislike about Birdeye? The setup process scared my client a little. There is a back end connection that has to happen. Or you can set it up where you email Birdeye once a week your client contacts in a CSV file. What problems is Birdeye solving and how is that benefiting you? The easy pretty request that comes in via the text or email seems to just hit our customers the right way. I think it's easy usability to reply and leave a review. Our previous way of sending email requests by hand went nowhere.