AI Agents learn what works. They run A/B tests across subject lines, templates, platforms, and channels, automatically optimising for higher open and completion rates. By leveraging data-driven strategies, AI Agents continuously refine review and request across different channels to maximise results.
AI Agents identify the right channels to generate reviews, optimising your reputation across every site your customers visit. By generating reviews on high-visibility platforms, you can improve your brand’s search engine results, helping to promote positive content and enhance your online reputation. This then promotes positive content which builds social proof, trust and enhances your online reputation.
AI Agents analyse photos, capture emotion, and detect sentiment in every review. They craft highly personalized, on-brand replies, building stronger connections with customers. By delivering tailored responses, AI Agents help businesses build stronger relationships with clients, ensuring each interaction meets specific client needs and enhances their overall experience.
The Review Generation Agent identifies happy customers, picks the best platform and message, and sends review requests at the perfect time. It helps create more opportunities for positive customer engagement and feedback.No manual work needed.
The Review Response Agent writes smart, personalised, on-brand replies using your tone, sentiment analysis, and workflow rules - so nothing slips through the cracks. It enables businesses to control their brand’s voice and reputation by ensuring every reply aligns with company values.
The Review Reporting Agent spots trends, flags issues, and delivers location-level performance reports, so you know what’s working and what’s not, instantly. By leveraging modern tools, the agent analyses data trends and provides actionable insights to enhance your marketing and customer service strategies.
Keep tabs on hundreds of leading review sites from a single dashboard and maintain a spotless reputation wherever customers search. Monitoring review sites also enables your business to quickly identify and address unwanted content that could harm their reputation.
Craft friendly, human-like replies with just one click. Brand AI adapts to your tone, applies custom guardrails, and ensures every response is on-brand, even across hundreds of locations. Brand AI also ensures consistent, on-brand replies across all your social media profiles, enhancing your online reputation. Additionally, Birdeye auto-translates reviews and replies to English and vice versa.
Let your website visitors see the best of your business by showcasing your top reviews with AI summaries in a widget that give visitors a clear snapshot of what makes your business great. The widget makes it easy to feature positive reviews, helping to build trust with website visitors.
Stop the never-ending search for social content. Turn your best reviews into powerful posts using our easy-to-use templates. Sharing reviews on social media not only provides fresh content but also strengthens your brand presence, builds trust and engages your audience.
Gain a complete view of your online reputation across locations and over time. Monitoring your reputation score is essential for achieving long-term success in building and maintaining brand credibility. Automatically gather reviews from all sources and analyze star ratings, review counts, and responses to boost and maintain your brand’s credibility.
Use AI to monitor your competitors' reviews across all locations and see how you compare. Competitive benchmarking helps you stay ahead in the ever-evolving digital landscape by providing insights into your position against your competitors. Get actionable insights to identify your strengths and areas for improvement, helping you fine-tune your marketing and attract more customers.
Birdeye is a leader on the G2 Grid® for Online Reputation Management Software with the highest customer satisfaction score. 95% of users recommend Birdeye, the #1 AI reputation management platform for multi-location brands.
An online reputation management software, or review software, helps you build a strong online presence and boost credibility with your potential customers using reviews. While software provides automated tools for review collection and monitoring, reputation management software offers hands-on services for businesses seeking expert guidance beyond software solutions. A good review software should let you solicit reviews from your present and past customers, help you with customer review management across sites, and leverage reviews wherever they’re likely to be noticed by your customers.
98% of customers read online reviews before buying a product. Online reputation management is crucial for businesses of all sizes to attract and retain customers. An online review management platform helps you build credibility with potential customers using reviews. It also boosts your SEO and helps you attract more customers on Google.
Birdeye Reviews lets you:
Birdeye offers plans that are customized for your business based on the number of locations you operate and the solutions that you need. Take a look at our pricing page for more details.
Birdeye gives you complete visibility into your online reputation management program. You can track reviews over time or by location, review sites, region, or country. You can also know the response times and response rates at a location or individual level. In addition, by adding Birdeye Insights, you can also uncover the customer sentiment and top themes in your customer feedback so that you can improve your products and services consistently.
Yes, you should. Customers talk about their brand experiences all the time - be it with family and friends or on social media and online forums. Soliciting reviews helps you channel customer feedback to your brand’s advantage and build a strong online reputation. Encouraging customer reviews can also generate positive press, which boosts your brand’s visibility and helps shape a favourable first impression. It also uncovers insights that can help you improve your products and services.
We recommend that you send review requests to all your customers so that your online reputation is a true reflection of your brand’s customer experience. Including all customer feedback helps shape public perception by demonstrating authenticity and transparency. Consumers understand that no brand is perfect, and a couple of bad reviews actually make your business look genuine. Excluding unhappy customers from review campaigns can also amount to review gating, which might lead to penalties from Google or other legal and financial damages for your brand.
We strongly recommend that you don’t offer incentives in exchange for reviews. While this approach might seem appealing to get more positive reviews, it comes with inherent risks that might damage your brand in the long run. As a company committed to ethical review practices, we believe that building long-term trust with customers is essential for sustainable success. Firstly, consumers today are savvy and can easily see through such tactics, which might lead to an irreparable loss of trust. Secondly, Google is against review gating, which includes offering incentives for reviews. Upon detection, Google might suspend or terminate your business profile which can be detrimental for your brand.
Yes, you can. However, we recommend not being too pushy when asking for reviews. Birdeye allows you to automatically send a reminder email with a customizable delay in case customers don’t respond to your initial outreach. These automated reminders help create more chances for customers to share their experiences.
You should respond to a review, whether good or bad, within 24 hours. Prompt responses can help prevent negative media coverage and protect your brand’s reputation. This is important in preventing issues from blowing up on channels like social media and in building a reputation for your brand as one that cares for its customers' feedback. Birdeye offers you the ability to build custom templates and response rules, making sure no review goes unanswered.
Getting an odd negative review is completely normal, as it’s not possible to satisfy each and every customer and addressing negative content quickly is essential for controlling your brand’s online reputation and minimising the impact of damaging search results. The first thing you should do is respond to the negative review in a personalized and empathetic manner. Next, if the issue can be fixed, turn the negative review into a customer service ticket and resolve it the soonest you can. Once this is done, you can ask the reviewer for a second chance and request them to update their review.
You can report slanderous or fake reviews to the respective review site like Google or Facebook. After running their own checks, these platforms can help you take down reviews that are not genuine. Removing fake or defamatory reviews is important because it helps prevent negative search results from harming your brand.
Online reviews are the currency of the modern customer experience. Featuring reviews wherever your potential customers are likely to look helps you build trust, improves your brand visibility, and wins you more customers.
We recommend that you feature all the latest reviews on your website, irrespective of the rating. In the online world, transparency builds trust and credibility with your audience. This will help your brand look genuine and prevent penalties from Google against review gating practices.
