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Universal Builders of America
- Roofing
- Westerville, OH
About this business
About Us Since 2005, Universal Builders of America, Inc. has been on a mission to provide high-quality and high-performance exterior remodeling solutions throughout Columbus and around the country—with a steadfast commitment to excellence that sets us apart from other local remodelers. Founded on the principles of hard work, attentive customer service, and guaranteed quality, our premier company offers both commercial and residential remodeling services that include everything from siding replacement to the installation of ... read more
Location details
420 Westdale Ave, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
Universal Builders solicited me to repair my roof. They did an effective job of working with my insurance company to get the proposal approved. They worked with me to accommodate my schedule so that I would be off work when they started. However, I had problems with the crew replacing the shingles. It was very windy that day, and the crew would not keep my landscaping covered with tarps to protect them. When I called the company to complain, they sent out the QC guy, "Gary", who was unbelievably rude to me. When the subcontr... read more
Universal Builders DID NOT follow any of my instructions or requets regarding notifying me ahead of time when workers would arrive. I have a special needs dog and asked that they would let me know the day before they arrived to work on the roof so we could medicate her. At 6 am in the morning there were workers on my roof, no shingles had been delivered the day before. NO one called me and my dog was extremely nervous and upset, so were we!We specifically asked for English speaking, legal workers. Only one worker spoke engli... read more
Some employees were unprofessional and rude.
the answer was yes but not very highly.
Highly unlikely to recommend you. Communication has been terrible. We have routinely had to "pull" information and updates from you. The job still isn't finished but I've received an email asking for payment.
I'm not. I give it a 1 because it is an out of town company, and I feel like they came to this area because we all had hail damage to our roofs and our insurance company was taking care of us. I feel that once they are done with this work they are gone and I would have a hard time getting them to come back if there is a problem. They did a good job, but I would recommend someone locally to someone else to get the job done.
Where do I begin. Universal builders was to replace our roof and gutter covers caused by damage due to a hail storm. In the process of removing/installing the new shingles, they damaged the aluminum siding trim. Pictures of the damage were provided to our sales rep. He also came out to our property to get more pictures. More than 2 months has passed and still no resolution. In the process of tearing down the old roof, they caused damage to my stamped concrete front steps. There was also a large indentation in the lawn. They ... read more
Two star average may be a little low. Poor communications from multiple people with company, used good subcontractors, and salesperson outright insulted me. Texted me, "call me back 'like a man'" and "you can't get out of our contract."Overall, experience was meh. They have at this point started what has been contracted. Still need to wrap it up, but no clear plan as to when. If it wasn't an insurance job I wouldn't have used them.
Frequently asked questions about Universal Builders of America
How is Universal Builders of America rated?
Universal Builders of America has a 4.5 star rating with 845 reviews.
When is Universal Builders of America open?
Universal Builders of America is closed now. It will open at 8:00 a.m.