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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Salesman was helpful and very knowledgeable about his product. The warranty that goes with this is great. Installation was perfect. Finished product was extremely satisfying.
Business response:
Hello, Robert. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
We were pleased with the sales process. Install process was fine but 3 windows were measured wrong so they couldn’t finish install. Apparently reported the job complete so we had to contact to inform twice now that were still waiting on windows. Schedule time 3 weeks away just to get new measurements and then will have to wait on reorder and install. Very unhappy with your internal communication as we have had to do it all for you.
Business response:
Hi, Megan. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
From sales, techs, installers and ease of warranty have been amazing, helpful, knowledgeable and responsive and respectful of us and our home. There was no cleanup after installation the installers did a remarkable job of cleaning after completion of each window.
Business response:
Hello, Valerie. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Not at this time. I need to go through a full year to verify how air tight my new windows are; one winter season.
Business response:
Hi, John. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The overall experience was good with Universal Windows Direct of Indianapolis.
Business response:
Hi, Robert. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Very professional
Business response:
Hi, Neil. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Everything about this experience was great!
Business response:
Hello, Brandy. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
We have two screens with tears in them and are waiting for them to come back and replace
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
The crew was here as scheduled and got the job done quite quickly, I was very impressed how fast and how well they worked together. They were like a well oiled machine because each one had a certain job and knew exactly what to do and when.
Business response:
Hi, Bonnie. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4.6 star rating with 1,215 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 8:00 a.m.