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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The customer service is top notch!! So easy, helpful, and painless with getting a window that was cracked, replaced.
Business response:
Hello, Ande. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
While I love my windows, the installation team was not great. They failed to do several things. Which resulted in over a year of waiting for all items to be completed.
Business response:
Karen, we appreciate your feedback of this experience with our team and we're truly sorry to hear our installation team did not provide you with a quality installation causing delays. We will be sure to share your feedback with our management team to provide coaching for our installers to improve for the future. Should you have any questions or additional feedback you wish to share at this time, please contact us directly at (855) 293-7813 for assistance.^J
We had a great experience from start to finish. The salesman was personable and thorough, the measuring was quick and convenient and the installers were courteous and good at communicating and working with us. We had a family emergency in the middle of installation and they were so gracious about communicating precisely when and what they needed to be able to do their job so we could focus on our family member in the hospital and not have to worry about the installation being completed correctly.
Business response:
Hello, Timothy. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
couldnt have been better windows ready ahead of schedule installers arrived early and done exelent work very profesional and friendly windows look great inside and out
Business response:
Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Wonderful experience all around!
Business response:
Hello, Nancy. Thank you for the 5-star review and choosing Universal Windows Direct for your home-improvement needs! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
Outstanding windows. Great construction.
Business response:
Hello, Tom. Thank you for the 5-star review and trusting Universal Windows Direct with your home-improvement needs! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
Impressed. From the salesman, the installers, and to the service technicians that fixed a very small issue, we are very happy with our replacement windows. The salesman took his time to explain the windows and answer any questions. The installer welcomed us to watch them and explained their methods of installation and how they insulate to keep the weather out. We did have a cosmetic issue that required a part to be ordered and was replaced promptly. While there the service technician, that ordered the part, went through and ... read more
Business response:
Hi, Kenny. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
We had many issues with our windows installation.
Business response:
Hi, Peter. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
From the sale to purchase to install it was quick and efficient! Everything went so smoothly and ahead of schedule!
Business response:
Hi, Elizabeth. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4.6 star rating with 1,267 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 10:00 a.m.