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Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hi Dennis, I apologize for your experience working with us and want to assure you our warehouse manager is working on the best solution for you. If you have any other questions or concerns, please feel free to reach out to customerservice@universalwindowsdirect.com. ^AM
Better if I don’t leave a comment
Business response:
Hi William, I apologize that we were not able to give you a 5-star experience. After reviewing your account, it does look like you were able to speak with our warehouse manager about your install. If there are any other questions or concerns you'd like to address, please don't hesitate to reach out. ^AM
The windows look good, the installer was sensational but your presentation on the financing left a lot to be desired, we were of the opinion that we were in the delayed interest and had a period where we would not pay interest, instead we ended up with a finance company who billed before the windows were in. That type of a switch indicates to me that this company either does not have a sales finance license in Pa or we were lied to for the sake of the sale. You may bet that I will be checking on this, since this makes the cu... read more
Business response:
Hi Bill. Thank you for making us aware of your experience with us. A manager has been made aware of your situation. We will be in touch with you. - MS
The salesman we worked with doesn't work for the company any more. He misrepresented the ability of the company and the windows available for our sizes. I will say his manager acknowledged the mistake and provided us with the correct number of windows at the agreed upon price. Then installation of the window went horribly and will be described in detail below. We had the installation manager come out to our home to see just how badly it was all completed because pictures do not do it all justice. There was not a single one o... read more
Business response:
Hello. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you. - MS
We had many issues. The installers were not personable and seemed annoyed most of the time if we asked any questions and they had very bad body order. We had to clean up a lot of glass that was missed in the clean up. The first installer didn't finish the project but left all of the windows over...
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Your sales team was excellent, but after I signed the contact and my condo directives were received, I waited somewhere around 2 weeks to hear about scheduling measurements. That was completed and I was provided a date of sometime in March. I know Covid 19 puts everything in flux, but after the measurements I heard nothing for at least 4 weeks. Then coincidentally, on the day I called to inquire, the windows arrived in the warehouse. I was a little skeptical at that point. Then the scheduling of install was set at 3/17 betwe... read more
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Took 8 weeks for the install from the time of measurement. Then still didn't have 1 broken sash 6 most. later. This also involved getting the wrong screens upon install and 6 Mos later, still didn't have the order correct.
Business response:
Hello, Kelly. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
After done and gone they left pieces of wood on my roof i had to pick them up in order to keep them from blocking my drain i feel they should have vacuum it up also we inspected the windows and they miss some flashing so they added pieces which all ready have comeout you pay alot of money for these windows and expect to get a professional job . i thought they were a little slopply on the caulking .
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.3 star rating with 1,800 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is open now. It will close at 5:00 p.m.