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Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Poor manufacturing quality control and no attention to detail. Installer stated that people complain all the time about the black adhesive being dripped or smeared on windows during manufacture process but they don't do anything about it.
Business response:
Hello, I apologize that we didn't provide you with a 5-star experience. After reviewing your account, it looks like the warehouse manager worked with you on a solution that addressed the issues with your install. If there are any additional questions or concerns, please send them to us directly at customerservice@universalwindowsdirect.com. ^AM
My Universal Window Direct experience has been disappointing. I have been left with a mess that I do not yet know how I will clean up. My windows & door are damaged, installed crooked, trim not installed, caulking (what was done) has places not done, my front door trim is not installed, I am in fear that come winter the door will twist more and not close properly, I will be waiting for the windows to leak and fog up, Insulation not installed in smaller window behind trim, plants damaged, screen damaged, and installers made n... read more
Business response:
Hi Robert, I apologize that we haven't give you a 5-star experience. I promise this is not how we intended for this to go. I did review your account and see that you are working with our warehouse manager to get this resolved and that there is a service appointment scheduled for 9/1. Should you need anything in the meantime, please reach out to the service department directly at customerservice@universalwindowsdirect.com. Thank you for your patience and we look forward to completing your install. ^AM
Waited 4 months for install only have it canceled the day before (losing 2 days of work). Then job was rescheduled for a Saturday but job wasn’t completely and still haven’t been reached out to schedule that.
Business response:
Hi Shane, I apologize we didn't give you a 5-star experience and promise this is not how we intended for your install to go. I sent this feedback to the service team and warehouse manager, so we can get this resolved for you. Thank you for your patience and we look forward to resolving all issues! ^AM
windows look and work great installer was very friendly on his workmanship was great
Business response:
Hi, Ed. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^AM
I have a friend that needs new windows and I recommended Universal Windows.
Business response:
Thank you for your recommendation! ^AM
Business response:
Hi Dennis, I apologize for your experience working with us and want to assure you our warehouse manager is working on the best solution for you. If you have any other questions or concerns, please feel free to reach out to customerservice@universalwindowsdirect.com. ^AM
Better if I don’t leave a comment
Business response:
Hi William, I apologize that we were not able to give you a 5-star experience. After reviewing your account, it does look like you were able to speak with our warehouse manager about your install. If there are any other questions or concerns you'd like to address, please don't hesitate to reach out. ^AM
The windows look good, the installer was sensational but your presentation on the financing left a lot to be desired, we were of the opinion that we were in the delayed interest and had a period where we would not pay interest, instead we ended up with a finance company who billed before the windows were in. That type of a switch indicates to me that this company either does not have a sales finance license in Pa or we were lied to for the sake of the sale. You may bet that I will be checking on this, since this makes the cu... read more
Business response:
Hi Bill. Thank you for making us aware of your experience with us. A manager has been made aware of your situation. We will be in touch with you. - MS
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.4 star rating with 1,689 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is open now. It will close at 8:00 p.m.