This profile has been claimed by the business owner or representative.
Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
It was a terrible experience.
Business response:
We appreciate your feedback, Brad. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
Hi, Eric. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
The job was complete in one day. They didn't walk me through upon completion. If they would have, 4 windows not functioning correctly would have been discovered. I have no paperwork other than the quote & the finance company info which is 6.99% financing. I would possibly recommend upon resolution of issues.
Business response:
Hi, Judith. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Business response:
Hi, Doris. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Poor manufacturing quality control and no attention to detail. Installer stated that people complain all the time about the black adhesive being dripped or smeared on windows during manufacture process but they don't do anything about it.
Business response:
Hello, I apologize that we didn't provide you with a 5-star experience. After reviewing your account, it looks like the warehouse manager worked with you on a solution that addressed the issues with your install. If there are any additional questions or concerns, please send them to us directly at customerservice@universalwindowsdirect.com. ^AM
My Universal Window Direct experience has been disappointing. I have been left with a mess that I do not yet know how I will clean up. My windows & door are damaged, installed crooked, trim not installed, caulking (what was done) has places not done, my front door trim is not installed, I am in fear that come winter the door will twist more and not close properly, I will be waiting for the windows to leak and fog up, Insulation not installed in smaller window behind trim, plants damaged, screen damaged, and installers made n... read more
Business response:
Hi Robert, I apologize that we haven't give you a 5-star experience. I promise this is not how we intended for this to go. I did review your account and see that you are working with our warehouse manager to get this resolved and that there is a service appointment scheduled for 9/1. Should you need anything in the meantime, please reach out to the service department directly at customerservice@universalwindowsdirect.com. Thank you for your patience and we look forward to completing your install. ^AM
Waited 4 months for install only have it canceled the day before (losing 2 days of work). Then job was rescheduled for a Saturday but job wasn’t completely and still haven’t been reached out to schedule that.
Business response:
Hi Shane, I apologize we didn't give you a 5-star experience and promise this is not how we intended for your install to go. I sent this feedback to the service team and warehouse manager, so we can get this resolved for you. Thank you for your patience and we look forward to resolving all issues! ^AM
windows look and work great installer was very friendly on his workmanship was great
Business response:
Hi, Ed. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^AM
I have a friend that needs new windows and I recommended Universal Windows.
Business response:
Thank you for your recommendation! ^AM
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.3 star rating with 1,800 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is open now. It will close at 5:00 p.m.